Casino Complaint Tropica Casino-Bonus banned

[oldtrvlagt]

For the heck of it I downloaded Tropica and Tradition and before I could click a button my account was locked. Same thing...multiple accounts,blah,blah,blah. I didn't have the energy or the interest really to even bother fighting with them. They have a VERY flawed system. I'm staying with Vegas Regal (Nicholas must work 24/7 and tries the hardest of any Rival rep I've run in to to try and make people happy) and Slotocash for now.

[vinylweatherman]

Originally Posted by oldtrvlagt

For the heck of it I downloaded Tropica and Tradition and before I could click a button my account was locked. Same thing...multiple accounts,blah,blah,blah. I didn't have the energy or the interest really to even bother fighting with them. They have a VERY flawed system. I'm staying with Vegas Regal (Nicholas must work 24/7 and tries the hardest of any Rival rep I've run in to to try and make people happy) and Slotocash for now.

Well, let Max sort it out via PAB. You are basically being flagged by their system as a fraudulent player who opens multiple accounts at casinos. You feel it is wrong, but this wrong data keeps coming back and biting you in the ass. Wrong data should be corrected, it is only fair that if investigation proves a mistake has been made, it should be corrected.

If Rival casinos are going to be accredited, this system MUST be FAIR. Fairness means it must WORK correctly, and NOT churn out "false positives" which result in players being wrongly accused of "player fraud".

Accredited Rival casinos can also meet the standard of fairness by having a system in place that allows human investigation into these Rival flags, and agreement to overturn them where there is no evidence that the flag was correctly applied.

Rival either have very secret terms and conditions programmed into this system (UNfair), or they are muddling up different players with SIMILAR names or details, and pooling their data as though they are one single player, thus erroneously detecting these "multiple accounts".

[clj7221]

Originally Posted by vinylweatherman

Well, let Max sort it out via PAB. You are basically being flagged by their system as a fraudulent player who opens multiple accounts at casinos. You feel it is wrong, but this wrong data keeps coming back and biting you in the ass. Wrong data should be corrected, it is only fair that if investigation proves a mistake has been made, it should be corrected.

If Rival casinos are going to be accredited, this system MUST be FAIR. Fairness means it must WORK correctly, and NOT churn out "false positives" which result in players being wrongly accused of "player fraud".

Accredited Rival casinos can also meet the standard of fairness by having a system in place that allows human investigation into these Rival flags, and agreement to overturn them where there is no evidence that the flag was correctly applied.

Rival either have very secret terms and conditions programmed into this system (UNfair), or they are muddling up different players with SIMILAR names or details, and pooling their data as though they are one single player, thus erroneously detecting these "multiple accounts".

I don't like being accused of having Multiple accounts when I don't. I have gotten no e-mail reply from this casino when I explained this to them. It is unfair and they should be looked in to.

[Tropica Casino]

Hi everyone,

Some of you did not receive your free cash sign-up offer because of having previously claimed at another Rival operator.

I am pleased to let you all know that Tropica has resolved the issue with Rival. All players are entitled to the free cash sign-up offer now, irrespective of whether they received bonuses at other operators.

We apologise for this oversight in our set-up and assure you that we take your feedback seriously.

Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

As for cash-outs, we currently process cash-outs within 24 hours. Only if security verification is required, will this be a bit longer.

Everyone says that Customer Service is their main focus - well, we want to go about it quietly in the background and ensure that you enjoy Tropica as much as we do.

Have a good weekend everyone!

Tropica Admin

[eu_lowroller]

Originally Posted by Tropica Casino

Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

Sorry, but i haven't this coupon to claim in my cashier, but instead of that i have an "incredible" bonus "Buy 25, get 75" which should be good, but not after this intelligence term "50.67x bonus playthrough (€3800), The maximum you may withdraw is 225 (3x the bonus!!!)"

Or should i mention this "special" bonus: "Buy 50 get 100" which could also be good, but not with these terms "45x bonus playthrough (€4500), The maximum you may withdraw is 300 (also only 3x the bonus!!!!)"

[CURTSONLYLOVE10]

Originally Posted by Tropica Casino

Hi everyone,

Some of you did not receive your free cash sign-up offer because of having previously claimed at another Rival operator.

I am pleased to let you all know that Tropica has resolved the issue with Rival. All players are entitled to the free cash sign-up offer now, irrespective of whether they received bonuses at other operators.

We apologise for this oversight in our set-up and assure you that we take your feedback seriously.

Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

As for cash-outs, we currently process cash-outs within 24 hours. Only if security verification is required, will this be a bit longer.

Everyone says that Customer Service is their main focus - well, we want to go about it quietly in the background and ensure that you enjoy Tropica as much as we do.

Have a good weekend everyone!

Tropica Admin

thanks for the 13 free ...it lasted all of 20 mins...what i would like to ask about is the 100x playthrough....that is ridculious...how do u expect someone to get that...

if anyone make the 100xplaythrough please post here and let us know about it..

[Tropica Casino]

Hi there,

As promised, your feedback is important. The management team has been sent your post and have promised to review the wagering requirements and Max cash-out amount on our stylish offers.

Please keep an eye on your Inbox and post here if you are not satisfied with the changes we make to these.

Also, can you please email me your Tropica Casino account and I will see why you don't have the Halloween 13 Free visible to you.

Regards,
Tropica

[clj7221]

Originally Posted by Tropica Casino

Hi everyone,

Some of you did not receive your free cash sign-up offer because of having previously claimed at another Rival operator.

I am pleased to let you all know that Tropica has resolved the issue with Rival. All players are entitled to the free cash sign-up offer now, irrespective of whether they received bonuses at other operators.

We apologise for this oversight in our set-up and assure you that we take your feedback seriously.

Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

As for cash-outs, we currently process cash-outs within 24 hours. Only if security verification is required, will this be a bit longer.

Everyone says that Customer Service is their main focus - well, we want to go about it quietly in the background and ensure that you enjoy Tropica as much as we do.

Have a good weekend everyone!

Tropica Admin

Hi,
Thanks for the memo, but there is nothing in my account and you still have me on bonus ban.

[Tropica Casino]

Originally Posted by CURTSONLYLOVE10

thanks for the 13 free ...it lasted all of 20 mins...what i would like to ask about is the 100x playthrough....that is ridculious...how do u expect someone to get that...

if anyone make the 100xplaythrough please post here and let us know about it..

Hi,

Tropica gives free money offers because we want players to experience the games and the casino. We use 100x wagering requirements on these as we don't want customers to cash it out without having a good experience.

You mentioned that you played for 20 minutes. We see that as 20 minutes of exciting gaming entertainment at no cost to you. In doing so, we hope you enjoy it enough to put in some of your money and give us a chance to win some of ours back.

The purpose of free money is not to cash it out. It is to enjoy online gaming and as members of this site, I am sure you appreciate this.

Thank you everyone for your positive and constructive feedback.

Regards,

Tropica

[Tropica Casino]

Originally Posted by clj7221

Hi,
Thanks for the memo, but there is nothing in my account and you still have me on bonus ban.

No problem. Kindly email me your Tropica Casino account number and I will look into this for you.

If you have contacted Support, please send this correspondence along with your email.

Regards,
Tropica