Bet365 Blood Sample Required!

[susanjbo]

After spending 30 mins signing up to BET365 after seeing they where listed here as accredited casino i decided to stop filling in their sign up form and have a quick chat to a REP. First question, am i already a member as name looks familiar, second question, how do i claim 100% sign up bonus. CHAT REP said its instant after you deposit.

What a load of rot, after depositing with moneybookers i then request my bonus to be credited. Was told i need to send passport, utilitys letter, and wait for a snail mail verification code to be sent. Then and only then could i receive my bonus..

90 mins later of chatting and arguing with the morons in charge and providing evidence that i was miss informed by not one chat rep but two that my bonus was instant.

Avoid this casino, i dont know how they got accreditation here, they are deceptive, and falsly advertise their signup bonus and provide misleading information to customers to simply get them to sign up and deposit knowing full well they never have any intention of honouring their sign up bonus.

If their own staff dont know their bloody terms and conditions how are we supposed to digest them.

they will go to any means not to pay, even to the degree of wasting 90 mins on chat sessions .

A poor excuse for a casino and they consider new members bonus abuser from day one.

This casino and its practices is not just shonky, their web page is misleading, their promotions are bound by so many rules you need to give a blood and DNA sample just to get them to credit you.

BET365 should be suspended and removed from meisters accreditation page.

Meister, i sent you the session chat scripts. In the end i left there without my bonus. Keep it BET365, Plenty of other casinos out there. Your a discrace,

[susanjbo]

[Max says: moved here from another thread. No hijacking please.]

If your having that kind of trouble getting your bonus you would be doing yourself a favour by staying away from BET365 casino which is listed here as accredited.

They require verification papers, passport / utilitys fax to them and snail mail verification number thats sent to your home to be entered into their security page. And that even after you deposit. Also playtech

[Casinomeister]

...
Meister, i sent you the session chat scripts.[/B] In the end i left there without my bonus. Keep it BET365, Plenty of other casinos out there. Your a discrace,

Yeah, thanks for the chat sessions. Let me say one thing, you are a rude person.

I hate it when players use this board to badger and threaten CSRs into doing something they can't do. You were told that your ID had to be checked and that it would take 48 hrs. Obviously you are using the same computer as your husband and the casino needs to do their due diligence - protecting themselves from fraudsters.

And reading his chat session, your husband appears to be just as impatient and rude as you are. If I was the CSR supervisor, I would have yanked the plug on his chat and closed both accounts. His/your comments were uncalled for.

[Marie2473]

Now, i havent seen the chat however I have seen many else and I do not understand the people that use this forum to scare the casinos.
I am one of the lucky people that has not yet experianced any huge problem with any of the casinos that I play at, but when and if I do I will not be rude and I will also not use this as a threat (spelling?)
The forums is here to help for sure, but there are better ways to get help than beeing rude about it!

[Casinomeister]

Now, i havent seen the chat however I have seen many else and I do not understand the people that use this forum to scare the casinos...

I would post it, but the member didn't ask me to do this, so I won't. Besides, if I did, it would be embarrassing for her/him.

What I can say is that the chat person deserves kudos for her patience with this member.

One thing to remember, CSRs deserve to be treated with respect. Treat others as you would expect to be treated. Don't come across being a dick.

[uungy]

what has the rudeness got to do with the rights and wrong. If the bonus was credited then this would have been avoided.

I think they are a reputable group, but to start commenting on how rude he/she was, is a complete side point in my opinion, and is irrelavent.

Lets stick to the main facts, was the player deserving the bonus? thats the bottom line!

[maxd]

... rude he/she was, is a complete side point in my opinion, and is irrelavent.

How can it be irrelevant?

You're having a garage sale and things are going slow so you put up a sign: Buy One Pair, We'll Throw In A Freebie.

Some git walks up and says "What a shitty little sale you're having here. You're an ugly bunch of inbreds and this stuff is crap! Wouldn't let my dog vomit on any of this shit. ... Ok, I want this pair of shoes. Gimme a discount, and where's my freebie? I want something good. And be snappy about it! No I don't want that! Gimme this .. and this too because you're such a f***ing waste of space."

If you ask me Mr. Git would be lucky to get off with a good, stiff boot to the curb never mind having his pick of the barrel.

Being rude _always_ has something to do with it and it's difficult to imagine why anyone should be given a pass on it, ever.

If you want to be rude and get rewarded for it, become a comedienne. Otherwise being rude is just another way of saying "Smack Me, Hard."

[Casinomeister]

what has the rudeness got to do with the rights and wrong. If the bonus was credited then this would have been avoided.

I think they are a reputable group, but to start commenting on how rude he/she was, is a complete side point in my opinion, and is irrelavent.

Lets stick to the main facts, was the player deserving the bonus? thats the bottom line!

You didn't read the chat session - I did. The chat reps should be commended for being restrained and professional; the players should be chastised for using this forum as a means of blackmail.

susanjbo and her husband were politely told that their IDs were being reviewed and that there was a minimum 48 hour wait. Really - what's the big deal with that??

Well, these two players didn't want to hear it, they just kept demanding a bonus and kept threatening to go to Casinomeister's message board in order to get their way.

They use the same computer, and I'm wondering if they even bothered to notify support about this fact. More than one account from the same computer usually raises legit questions - you should know that, right?

This sort of behavior is inexcusable - members who do this are using this board as leverage to get their way. That's not what this board is for. Those who threaten casinos with blackmail ought to have their membership reviewed/suspended.

Or do you feel members are within their rights to do so?

[uungy]

You didn't read the chat session - I did. The chat reps should be commended for being restrained and professional; the players should be chastised for using this forum as a means of blackmail.

Fair play to the rep, but again this has nothing to do with the rights and wrongs if the player is entitled to what 2 reps seem to have said. (i cant say, as I dont have the chat).

They use the same computer, and I'm wondering if they even bothered to notify support about this fact. More than one account from the same computer usually raises legit questions - you should know that, right?

How should I know that? You have falsely accused me in the past of that.

No reason to be aggresive!

Besides I dont think bet365 have a "one per household" clause, so no reason to notify them anyway.

This sort of behavior is inexcusable - members who do this are using this board as leverage to get their way. That's not what this board is for. Those who threaten casinos with blackmail ought to have their membership reviewed/suspended.

Or do you feel members are within their rights to do so?

Again, I cant say whatI think about the "blackmail" aspect, its hard to say without seeing it. I personaly don't think it helps to threaten, since if its a reputable casino they will honour it anyway, if not they will tell you to bugger off anyway.

This is a players advocate forum, so not sure why there should be so much of an issue with that anyway. If they come to the forum, the casino can answer themselves, so its not really blackmail, as they can explain themselves, should they wish to.

It may be unacceptable, but that again doesnt give any reason for a casino to refuse a bonus that is due. Is that not a reason to complain here and notify the members of the community?

[spearmaster]

I suspect the bonus is instant *except* where a system flag is triggered. For most players this doesn't happen, and thus the bonus is credited. However, where some sort of flag is raised (address, IP, whatever) - it is only natural for the system to halt the process at that point - thus it is doing exactly what it is designed to do, and the reps are correct in saying that the bonus is instantly credited once an account has been registered.

The only way this can be improved is for the wording to be changed to something like "successfully registered".

In this case, uungy, I cannot agree with you - the bonus is not automatically due to ALL registrations. Until susan proves her identity as requested, I think the casino's automated and manual systems are correct in refusing to credit the bonus.