Bet365 Blood Sample Required!

[chuchu59]

I think... And this is just my opinion only... That player politeness is a MUST.

It's like being rude to a waiter or waitress... Sure, you're paying for their services and you might leave them a tip...

But if you're rude - YOU REALLY DO NOT KNOW WHAT THEY MIGHT BE PUTTING IN YOUR FOOD OR DRINKS.

*giggle*

I never did anything to rude customers when I was a waitress - but a long time ago - when I was VERY YOUNG and was once a waitress - one of my co-workers once put her pubic hair in someone's dinner - (so she said) - and I've heard other horrible "stories"... So it doesn't PAY to be rude to people.

And being rude to a Casino Rep... Hmmmm... Wow - I've only seen one case where the Casino Rep deserved all the rudeness in the world...

THREATENING TO PUT THEM UP ON CASINOMEISTER???!!!!!????

What the heck...

First you are assuming that the casinos actually care.

Second - that is absolute BLACKMAIL...
(IF you don't give me what I want - I'm gonna do ________)
Don't ever demand someone do something with a THREAT... Threats are absolutely USELESS... If you are going to do something - just do it - don't sit there and be an absolute whiney baby and threaten some sort of action - just do the action.

Third - If you were rude to the casino rep - you deserve whatever happens to you. Those people work hard, long hours. They deal with PUKES like you all day. People demanding, people screaming - people threatening this or that.

FOURTH... I agree with Bryan - ANYONE who threatens a casino - no matter how bad they are with Casinomeister Action OUGHT to have their membership to both the casino and CasinoMeister revoked.

Handle your own affairs - and don't USE CasinoMeister as leverage - that is absolutely ridiculous.

If you can't come to common ground with a casino on your own terms - don't threaten or scream CASINOMEISTER in their faces...

Fact is - if you're going to come here and post about it - PRE-WARNING the casino of this is silly. Personally - if they are a bad casino - post it... If they are a good casino - Post it... But if you have a complaint that is VALID (unlike this one - where obviously the husband and wife are tag-teaming the casino - and the casino flagged their accounts - and the couple can't wait for their bonus ---- WHICH IS SCREAMING one of two things to me: SCAM or SERIOUS GAMBLING PROBLEM...) if you have a VALID complaint - then - by all means post it.

Sigh...

Dude - CasinoMeister IS leverage... But if people use them as a CROWBAR to get what they want - then you little people are making this into a WAR...

And a Mafia type one at that.

And you're not doing the entire community ANY favor by doing that.

TO the OP:

I think there is more than meets the eye in this situation.

A) Either you and your spouse/roommate/etc. are SCAMMING the casinos...

or

B) You guys have a SERIOUS gambling problem and this bonus meant something so desperate that you could not help your insane outburst...

Either way - Using CasinoMeister in such a Mafia mentality is WRONG...

Well, this aint only your opinion but mine as well and I believe a host of other players. We all comment on the rude behavior of support staff but some think it's a heavenly right for players to be rude to CS staff. Whatever happened to good manners? Even if the player has done nothing wrong being rude will not help his/her case. For a start I hope that someone can change the title of the thread. It's really misleading and brings to mind the docs/info that some Rival casinos require before processing a cashout.

Actually, I dont really understand why Bet365 would purposely stop the instant crediting of bonuses. What would they gain from that? Frankly, I would love to see the chat. Will the OP agree to that.

[susanjbo]

Just to clarify meister, only one of us has ever signed up to this casino. Who are their sister sites if the red flag was raised. That information may shed some light to all this. If so, I wish these casinos would disclose their associations prior to them wasting our time. And to avoid such issues, which i assume is just your asumption as none of us really know. And to say they have done nothing wrong well I beg to differ, “Don’t tell me one thing then do the opposite.” As for the bonus, not interested, I requested my account closed after the chat session. Let them keep my bonus, just another casino added to my personal list of rotten tomatoes. And another casino that members can filter should they choose too.

[Casinomeister]

Just to clarify meister, only one of us has ever signed up to this casino. Who are their sister sites if the red flag was raised. That information may shed some light to all this. If so, I wish these casinos would disclose their associations prior to them wasting our time. And to avoid such issues, which i assume is just your asumption as none of us really know. And to say they have done nothing wrong well I beg to differ, “Don’t tell me one thing then do the opposite.” As for the bonus, not interested, I requested my account closed after the chat session. Let them keep my bonus, just another casino added to my personal list of rotten tomatoes. And another casino that members can filter should they choose too.

You sent me a chat between you and support and your husband and support - two people, two user names...

So get your story straight please.

From Susan:

my meister account susanjbo


the several online chats are amusing. I dont know how you gave them the tick of approval but i thought seeing as my husbands name is all over this ill let you have a look at it. Just a look!


Amanda: Hi there, I'm Amanda from the Casino Rewards Team. How may I help you?

susan's user name: ok, ive sent u my docs
susan's user name: can u add my bonus now please
Amanda: That's great, as soon as your account is verified, we can add any Bonus's accordingly. this could take up to 48 hours.
susan's user name: what do u mean verified?
Amanda: I can asure you that you will recieve your Opening Bonus 100% Match Up !
susan's user name: Well id like it now please. you have the details.
Amanda: I don't have the authorisation to add this, our verification team will inform us as soon as possible. But for further information you can contact Customer Services HERE.
susan's user name: Why cant you contact them.
susan's user name: what sort of casino you running here? Your supposed to be accredited by casinomeister.

And then this goes on - Susan berating and threatening the casino with bad press.

The next chat session - the one she referred to as her husband's:

Suyenne J: Hello, welcome to Live Chat. How may I help you?

husband: ok, did u get my details?

husband: xxx account

Suyenne J: Are you referring to verification of your account?

husband: thats correct. u have what u asked for

Suyenne J: One moment please.

Suyenne J: This will take up to 48 hours.

Suyenne J: Is there anything else I can help you with today?

husband: where on your web page does it state 48 hours, and why was i told by YOUR onlin chat bonuses where instant?

husband: This was prior to me signing up.

Suyenne J: Verification of documents have a time frame of up to 48 hours.

husband: I checked your conditions with your rep before i signed up.

Suyenne J: I can only inform you if your account has been verified.

husband: whatr rubbish.

husband: its a sign up bonus

Suyenne J: I regret you feel this way.

husband: not a blood transfusion

husband: regret, you will regret this conversation. i suggest you read casinomeister forum very shortly.

And this spirals into another PITA customer experience. There are two chat sessions like this.

So what is your story exactly? You and your husband sign up, submit your IDs, and wait for your bonuses?? What have I gotten wrong here?

Or is the first chat session your husband's and he has two accounts (there are two user names being used. What's the story??

And by the way, since you've decided to bring this here to Casinomeister, we're going to finish this okay? I want to know exactly what happened - and the casino will fill us in as well I'm sure. Just waiting for their response at the moment.

[WagerWitch]

OK Susan.

After reading most of your posts on CM - I have come to the conclusion that you enjoy playing - but you are a BONUS HOUND. I have also noted that if you are unhappy with the bonuses not being offered, etc. You choose to complain here about them.

In other words - in order to keep playing you feel that casinos SHOULD provide players bonuses.

THIS IS NEITHER GOOD NOR BAD - in my humble opinion.

Now - knowing this... IF I were you...

I would find a casino that you feel comfortable playing with (the software platform)...

I would talk to the casino rep here... or at the casino - PRIOR to depositing.

Explain exactly what you expect from the casino: BONUSES after XXX$$$ amount of playing - see if they will agree with you.

THE ONLY CASINO I KNOW THAT GIVES BONUSES EVERY SINGLE DEPOSIT until you cash out more than you have deposited is CLUB WORLD CASINOS.

Once you withdraw more than you have deposited I understand that bonuses stop coming to you.

NOW - knowing this about you - it makes more sense that you get upset so easily.

However - YOU MUST KNOW - not everyone in the gambling industry agrees with bonus hunting - bonus demands and bonus playing.

I like bonuses - but I do not demand them - I ask for them - I beg for them - but if I don't get them - I'm not going to get upset... I don't make a scene - I just close my account quietly and NEVER play there again.

Anyhow - if you approach the casino ahead of time - you might know what to expect instead of being sideswiped.

I realize you did - indeed talk to a CSR prior to depositing - they advised you they would credit your account in a couple days time DUE TO THE FACT THAT YOUR ACCOUNT had red flags that they had to investigate.

Well - that means - that you should get your bonus --- albeit just a little later than you expected - And that might mean you might get a little extra on top of it for the delay - especially if you asked really nicely.

Unfortunately casinos all have rules that they have to abide by.

YOU - might be an honest player - YOU might be a loyal player - but daily they have hundreds of SCAM artists making bucks and theiving from them - and they sometimes have to screen out people.

Patience might have worked to your advantage in this situation.

A patient check in every day - staying all smiles might have gotten you a lot more for the bonus amount...

Especially if you kept the chit chat light and airy - and understanding... Granted they might have decided in the opposite direction - but IF they had decided to grace you with a bonus - they might have added some to it.

Sugar gets more flies... than vinegar... Trust me on this one.

[RobWin]

From Susan:


Quote:
my meister account susanjbo


the several online chats are amusing. I dont know how you gave them the tick of approval but i thought seeing as my husbands name is all over this ill let you have a look at it. Just a look!


Amanda: Hi there, I'm Amanda from the Casino Rewards Team. How may I help you?

I thought this was about "Bet365"/ Where or how does the "Casino Rewards Team" come into play here? Did I miss reading that one somewhere here in this thread..

[WagerWitch]

OH WOW - Meister - thank you.

Showing the TRUTH is painful - however good to know.

UUnguy - do you still think it appropriate the way that CM forum was used for leverage now that you see the chat transcripts?

[chayton]

I thought this was about "Bet365"/ Where or how does the "Casino Rewards Team" come into play here? Did I miss reading that one somewhere here in this thread..

I wondered that too - isn't Casino Rewards an MG group?

[jas2587]

I wondered that too - isn't Casino Rewards an MG group?

yes they are MG
it is looks like they might do this often an submitted the wrong chat to Bryan

Cindy

[susanjbo]

The user name and my husbands name are one and the same. As such you received my email with his name clearly shown on each session transcript.

How are you now assosiating me with the chat sessions when you have the details in my email i sent you. I thought it was obvious from the email reply you sent me that we were talking about my hubby account!

At the end of the day, still one account at BET365 - PERIOD!

[Casinomeister]

Please don't confuse "Casino Rewards" affiliate program with Bet365's casino rewards promos. The chat operator refers to Casino Rewards Team with a link to a bet365 chat window. Confusing? Yes, I know. But that's life in the marketing world