Bonus Complaint Casino Share - More Stupidity

[AussieDave]

Hi,

Just so it's clear my motivation for posting this is not with malice. It is however posted because issues like this take place all too often when dealing with Casino Share.

IMHO for an accredited CM casino this is unacceptable.

Of course I could simple send Mario a PM and have it taken care of privately. But having done this a number of times and the same issues keep taking place, equates to me that nothing is being done to address these issues to begin with.

Hence taking this to private PM is doing nothing to fix this issue(s). Ultimately CasinoShare obviously expect players like you and I to accept and keep putting up with this incompetence. In my book that's just BS!

---------

Yesterday I asked that $100 (cash) of my June 2009 aff payment from CasinoShare be credited to my casino account. Tonight I received an email from my affiliate manager informing it had been credited.

Logging into the account I had $100 cash and the usual 15% bonus I receive on every deposit.

After playing I checked one of my email accounts and had received a VIP offer from CasinoShare which was for 50% bonus up to $200 which would be credited instantly on my deposit up to Sunday 5'th.

When I have received these offers before I not only get the ongoing 15% but also the extra VIP bonus.

As I didn't make a deposit the $100 (cash) was credited manually I contacted live chat support. I've done this other times for this exact situation.

After the initial contact with a CSR I'm put on hold...waiting...waiting...waiting...

Finally the guy comes back to me and says "Unfortunately David we can not offer you a bonus on that money has it is considered as bonus money"

What tha???

The $100 was cash.
If it was not credited to my casino account it would have been sent to Neteller combined with my total payment for June 2009 aff earnings.

Anyway this is so typical of the type of scenario that I'm sick to the back teeth about. Being treated like a complete moron.

Fact is that CasinoShare can't get their collective sh#t together to even master a simple, straight forward issue like this.

Just so there is no mistakes here is the chat log:

Please wait for a site operator to respond.
Chat InformationWelcome to Casino support live help, one moment please for world-class service
Christian: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Christian: will be assisting you, how could I be of service...
tcsrxxxxxxxx: hi Christine
tcsrxxxxxxxx: I had $100 from my affiliate earning for June 2009 credited to my casino account tonight by Duwyne (my affiliate manager).
tcsrxxxxxxxx: I received a VIP email about the 50% bonus tonight also
tcsrxxxxxxxx: however because the $100 was added not deposit the 50% was not added instantly
tcsrxxxxxxxx: Dear David (tcsrxxxxxxxx) You’re a VIP – Now allow us to treat you like one! 50% Match Bonus up to $200in purchases
tcsrxxxxxxxx: To qualify for your elite offer, simply make a purchase of $20 or more between now and midnight (GMT+2), Sunday 05 July, 2009 and you'll get a 50% Match Bonus up to $200 in purchases! Please note, your maximum bonus is 100. Your bonus will be credited instantly. You’ve earned the VIP title - now cash in on it! Claim your one-time-only VIP offer before it expires. Remember to keep an eye on the VIP Mega Celebrations for even more reasons to celebrate. Best Regards Nicolette B. Casino Host
tcsrxxxxxxxx: ---------
tcsrxxxxxxxx: Anyway can you organise to have the 50% credited to my account for the $100 cash added tonight please Christine, thank you.
Christian: One moment please while we look into the matter for you?
tcsrxxxxxxxx: thank you Christine :-)
tcsrxxxxxxxx: Oops sorry Christian...lol
Christian: I will be right with you.
tcsrxxxxxxxx: np
Christian: Thank you for waiting. I'll be with you in just a moment.
tcsrxxxxxxxx: that's fine Christian
Christian: I'm sorry for the delay. I'll be right with you.
Christian: I will be right with you.
Christian: Unfortunately David we can not offer you a bonus on that money has it is considered as bonus money.
tcsrxxxxxxxx: it was a cash deposit, part from my affiliate payment. If it had not been added to my account, it would have been sent to me Neteller account...Bonus...not...cash yes!!!
tcsrxxxxxxxx: Fine I'll just post to casinomeister.com and let Mario deal with another Casino Share stuff up...

---------

Reiterating my thoughts posted on other occasions...If this is happening to me, then I can take an educated guess that is also happening to players I'm referring to CasinoShare (and others in its Group) from my casino sites. Which ultimately reflects badly on not only my portals but me as a webmaster.

I take great pride in trying to promote hassle free casino gaming venues. So yes I do take this personally!

Cheers
T

[winbig]

I can just see it now....


"Casino affiliate payments will now be deposited directly into their casino accounts, from which they must complete wagering requirements of 50x in order to receive their payments for that particular month."

[AussieDave]

If every online casino was this inapt of sorting issues like this out, although I'd not be impressed I'd have no choice but to accept it as the general status quo of playing at online casinos.

However, when places like 32Red can get their ducks in a row and keep them there year after year, there is no reason why CasinoShare; another accredited CM casino, can not follow suit!

Although I'm not driven by the $, my portals are a business and my livelihood. I Honestly wonder and I consider that the reason my player base growth is so poor for the PlayShare Casino Group, is because it is consistently being threatened as a result of these consistent screw ups.

How hard can it possibly be to get a support team to act responsibly toward players interests. After all without players you have no business.

I'm sorry but this is just too much...It frustrates me beyond belief.

And without pulling any punches...I'm so sick of reading all your Spin Dr blah...blah...blah Mario.

If nothing changes, nothing changes.
No amount of puffery is going to right issues that are in so much desperate need of attention.

Although each case is being sorted to the players satisfaction when raised here, executive protocols that should be taking place to prevent the catalyst of these events starting IMHO are not being conducted.

This last incident is practically identical to others I've had the misfortune of encountering time & time again when dealing with CasinoShare support.

Which drives home to me that these issues are most probably being thrown into the too hard basket each time they are raised here at CM. Standardised generic responses seem to be the order of the day attuned to what people want to hear, NOT what should be taking place.

Edit: Credit where credit is due, I've always found CasinoShare offers a good & fair run for my deposits. But these CSR shenanigans need to be stomped on ASAP.

Cheers
T

[spearmaster]

Let me refer you to another thread which shares a particular similarity to the very last line in your message to the live support.

http://www.casinomeister.com/forums/...-casino-2.html

[vinylweatherman]

I doubt live support care whether a player posts to Casinomeister or not. Such threats seem to make little difference, so don't threaten, just do it!

In a similar vein, problems that have been brought to their attention again & again, with empty promises to deal with it seemingly never lived up to.

Today, bog standard weekend match, but rather than having any bonus credited automatically, it now has to be claimed first.

1) Claim
2) Purchase
3) Action


Well,

I didn't even make it past 1) (PS. The claims link IS THROUGH C-F-1.com!!!!!!!)

This might work BETTER if a "plain vanilla" URL was used, rather than this "via c-f-1.com" construct, which is like going from New York to Vegas via London

This error happens again & again, but was mostly fixed by changing over to an automatic crediting system, with no need to claim. WHY change back then to a failed system, one which AGAIN failed in it's first week back in operation - rather proving my point.

Server Error in '/' Application.
--------------------------------------------------------------------------------

Request timed out.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: Request timed out.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[HttpException (0x80004005): Request timed out.]




--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.3082; ASP.NET Version:2.0.50727.3082

[AussieDave]

Oh Mario,

I see you've got the time to read this thread & add a thank you to VWM's post. However you've not repsonded to my PM advising you of this thread...Nor even added a comment. Good one


T

[Mario]

Originally Posted by Trezz

Hi,

Just so it's clear my motivation for posting this is not with malice. It is however posted because issues like this take place all too often when dealing with Casino Share.

IMHO for an accredited CM casino this is unacceptable.

Of course I could simple send Mario a PM and have it taken care of privately. But having done this a number of times and the same issues keep taking place, equates to me that nothing is being done to address these issues to begin with.

Hence taking this to private PM is doing nothing to fix this issue(s). Ultimately CasinoShare obviously expect players like you and I to accept and keep putting up with this incompetence. In my book that's just BS!

---------

Yesterday I asked that $100 (cash) of my June 2009 aff payment from CasinoShare be credited to my casino account. Tonight I received an email from my affiliate manager informing it had been credited.

Logging into the account I had $100 cash and the usual 15% bonus I receive on every deposit.

After playing I checked one of my email accounts and had received a VIP offer from CasinoShare which was for 50% bonus up to $200 which would be credited instantly on my deposit up to Sunday 5'th.

When I have received these offers before I not only get the ongoing 15% but also the extra VIP bonus.

As I didn't make a deposit the $100 (cash) was credited manually I contacted live chat support. I've done this other times for this exact situation.

After the initial contact with a CSR I'm put on hold...waiting...waiting...waiting...

Finally the guy comes back to me and says "Unfortunately David we can not offer you a bonus on that money has it is considered as bonus money"

What tha???

The $100 was cash.
If it was not credited to my casino account it would have been sent to Neteller combined with my total payment for June 2009 aff earnings.

Anyway this is so typical of the type of scenario that I'm sick to the back teeth about. Being treated like a complete moron.

Fact is that CasinoShare can't get their collective sh#t together to even master a simple, straight forward issue like this.

Just so there is no mistakes here is the chat log:

Please wait for a site operator to respond.
Chat InformationWelcome to Casino support live help, one moment please for world-class service
Christian: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Christian: will be assisting you, how could I be of service...
tcsrxxxxxxxx: hi Christine
tcsrxxxxxxxx: I had $100 from my affiliate earning for June 2009 credited to my casino account tonight by Duwyne (my affiliate manager).
tcsrxxxxxxxx: I received a VIP email about the 50% bonus tonight also
tcsrxxxxxxxx: however because the $100 was added not deposit the 50% was not added instantly
tcsrxxxxxxxx: Dear David (tcsrxxxxxxxx) You’re a VIP – Now allow us to treat you like one! 50% Match Bonus up to $200in purchases
tcsrxxxxxxxx: To qualify for your elite offer, simply make a purchase of $20 or more between now and midnight (GMT+2), Sunday 05 July, 2009 and you'll get a 50% Match Bonus up to $200 in purchases! Please note, your maximum bonus is 100. Your bonus will be credited instantly. You’ve earned the VIP title - now cash in on it! Claim your one-time-only VIP offer before it expires. Remember to keep an eye on the VIP Mega Celebrations for even more reasons to celebrate. Best Regards Nicolette B. Casino Host
tcsrxxxxxxxx: ---------
tcsrxxxxxxxx: Anyway can you organise to have the 50% credited to my account for the $100 cash added tonight please Christine, thank you.
Christian: One moment please while we look into the matter for you?
tcsrxxxxxxxx: thank you Christine :-)
tcsrxxxxxxxx: Oops sorry Christian...lol
Christian: I will be right with you.
tcsrxxxxxxxx: np
Christian: Thank you for waiting. I'll be with you in just a moment.
tcsrxxxxxxxx: that's fine Christian
Christian: I'm sorry for the delay. I'll be right with you.
Christian: I will be right with you.
Christian: Unfortunately David we can not offer you a bonus on that money has it is considered as bonus money.
tcsrxxxxxxxx: it was a cash deposit, part from my affiliate payment. If it had not been added to my account, it would have been sent to me Neteller account...Bonus...not...cash yes!!!
tcsrxxxxxxxx: Fine I'll just post to casinomeister.com and let Mario deal with another Casino Share stuff up...

---------

Reiterating my thoughts posted on other occasions...If this is happening to me, then I can take an educated guess that is also happening to players I'm referring to CasinoShare (and others in its Group) from my casino sites. Which ultimately reflects badly on not only my portals but me as a webmaster.

I take great pride in trying to promote hassle free casino gaming venues. So yes I do take this personally!

Cheers
T

Hi Trezz,
Thank you for your post as prominent as always.

Please note that the bonus been awarded to your account and your account balance is on $50.

As Vinyl has pointed out we’re experiencing issues with regards to our new opt in centre or crediting system which understandably is creating an influx and high volumes of queries.

We do apologize for the inconvenience and currently working on it to get the matter resolved.

Best regards
Mario

[Mario]

Originally Posted by Trezz

Oh Mario,

I see you've got the time to read this thread & add a thank you to VWM's post. However you've not repsonded to my PM advising you of this thread...Nor even added a comment. Good one


T

Thanks Trezz.

Let me know if there is anything else that I can do for you.

Best regards
Mario

[AussieDave]

Mario,

Thanks for attending to this.

However...Why would one of your casino support staff say something so stupid?

And why are issues such as this still happening?

It's not a new thing.

Point in question...I think we can all say that Pinababy69 is a trusted member of this community. On the 29th October 2006 she made the following post and part of this addressed the same inferior support processes that I've posted about on numerous occasions.

http://www.casinomeister.com/forums/...tml#post128442

Lets say 2.5 years have since past and yet the same type of sub standard support is being delivered. Of course I'm going to be a little testy about that as are other players too.

Over and above this...the last time I had cash credited from my aff payment it was added as a bonus. I got the same stupid response then from one of your CSR's.

As it was out of your "normal (9-5) business hours"...

Land based casino...Sorry sir we can't handle your enquiry because "it's out of our normal business hours"...You see how daft that sounds!

Anyway I'm straying from the point here.

When can we expect that your CSR staff are going to get their collective act together?



Cheers
T

[Casinomeister]

Originally Posted by trezz

Unfortunately David we can not offer you a bonus on that money has it is considered as bonus money"

Eh? I thought your name was Joel?

So I guess with this criticism you've dealt this casino - and its representative Mario, you'll be pulling all of their banners and links off of your sites, right? By not doing so would be a little hypocritical IMO. Or is it okay to trash your clients in public? I wonder what Mario would have to say about that?

Originally Posted by spearmaster

Let me refer you to another thread which shares a particular similarity to the very last line in your message to the live support.