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casinoshare.com complaint - resolved

Discussion in 'Casino Complaints - Bonus Issues' started by pidduv, Oct 28, 2006.

    Oct 28, 2006
  1. pidduv

    pidduv Dormant account

    Occupation:
    commercial
    Location:
    palermo
    Hi, I did a deposit 4 days ago in casinoshare.com for monthly bonus 100 %, but yet today I don't receive nothing............. every time is the same history, I send many email but they don't replay me, there isn't chat , it's incredible !!!!!!!I think I never deposit in this casino in the future............I council to you don't play here, this is a bad casino !!!!!!!! :mad:
     
    1 person likes this.
  2. Oct 28, 2006
  3. Lord_Have_Mercy

    Lord_Have_Mercy Quit Gambling

    Location:
    Parts, Unknown
    Samething happened to me. No answer no replies no Nothing. I won about $75 off my $200 deposit, cashed out and closed my account.
     
  4. Oct 28, 2006
  5. runnybunny

    runnybunny Dormant account

    Occupation:
    accountant
    Location:
    state of confusion
    Ok, let's recap. You signed up there sometime in the past... got the original bonus... and since then have been playing the monthly bonus too. Hard to determine what has truly transpired, not because of the broken english but because you supply no real information.

    1. I am guessing you have not deposited there anytime earlier this month (1st deposit of the month only).

    2. I am guessing you have followed the kind of hard to find written instructions on how to claim the monthly bonus.... not exactly 100% on that since English is not your main language.

    3. I am guessing you are not referring to Casinoshare in part of the OP.
    "Every time is the same history...I send many email..." Is this at Casinoshare? If so then why would you keep depositing once a month?

    I havent had any problems with them, and I think you would like to just get your bonus (which isnt a bad thing) since your final statement is 'I think I never deposit....'

    I bet you do deposit again.... though I have no idea of what can be done to get support to reply.

    Kind of sad they dont have a phone number.

    You try using their website email system?
     
    Last edited: Oct 28, 2006
  6. Oct 28, 2006
  7. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Construction, Mining, Food
    Location:
    Vancouver
    I recieved my bonus without any problems.
     
  8. Oct 28, 2006
  9. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I had the same problem with them for my monthly bonus. Emailed a couple of times, finally got the bonus (and a reply) after about a 20 hour wait. I had PM'd the rep on board here who apologized for the delay, and said it was due to the new legislation and their $10 signup offer. However, he assured me that the crunch had passed and support should be working fine. Obviously, that's not the case if some people are still having the same problems. Fast and knowledgeable customer support is THE biggest issue for me, and I won't play at a casino that doesn't have that. Maybe this is still growing pains on their part, as they're relatively new.

    If the OP has really been waiting four days, and is legitimate...that is totally unacceptable. Pidduv, did you PM the rep here?
     
  10. Oct 28, 2006
  11. pidduv

    pidduv Dormant account

    Occupation:
    commercial
    Location:
    palermo
    I send PM 2 days ago bur I haven't answer, this is the second time. Last time I received it after 3 days, now I WAIT 5 DAYS.............incredible !!!!!!!!!!
    :mad: :mad: :mad:
     
  12. Oct 29, 2006
  13. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    dpn't send them emails , I can never get a reply, but if you fill up their online contact form, you get a much quicker response, just my personal experiance
     
  14. Oct 30, 2006
  15. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Construction, Mining, Food
    Location:
    Vancouver
    Just an update about how "bad" they are, I made a withdrawl on Saturday, after the 24 hr wait I received an email from the manager stating my withdrawl would be processed in due course, check my Neteller this morning and my money was there, I wish all my bad casinos would pay this fast.:D
     
  16. Oct 30, 2006
  17. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    I believe they have a 6 hour wait, not 24. They have responded to my emails within minutes (emails requesting bonuses). I have been paid in as little as 12 hours.
     
  18. Oct 30, 2006
  19. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Construction, Mining, Food
    Location:
    Vancouver

    Yes but I dont reverse my cash in and it was 24 hrs, regardless I was paid without question or hassle and I like that.
     
  20. Oct 31, 2006
  21. CasinoShare

    CasinoShare Dormant account

    Occupation:
    Casino Manager
    Location:
    London/GIB
    Support

    Hi,

    I apologise for the slow support that you are receiving.

    The fastest email address to use it This email is not visible to you.

    We will also shortly be adding phone support and live chat over the next few weeks. This is very high on my priority list and it is just a case of having all the infrastructure ready and in place.

    I try to log into CasinoMeister as much as possible, but due to my busy schedule I find it hard to do this everyday, but I will do my best!

    Thanks

    Max Wright

    Director of Gaming

    CasinoShare.com
     
    1 person likes this.
  22. Oct 31, 2006
  23. turkey_creek

    turkey_creek Dormant account

    Occupation:
    retired
    Location:
    Florida
    Thank you for a clear and concise explanation of conditions and corrective measures being taken.

    The phone and live chat needed quickly.

    I was checking your casino prior to downloading.

    Will be doing so now. :cheers:
     
  24. Nov 1, 2006
  25. insomniac

    insomniac Dormant account

    Occupation:
    Web Design
    Location:
    SLC, UT
    Max,

    Do you realize that you made this same comment on June 17th of this year? Don't you think that a few weeks have certainly passed us by since June?

    I have looked in to spending money at your casino, but I have been a little too nervous that I will not see any benefits with your casino, so I have decided to spend with casinos who stick to what they say they will.

    insomniac
     
    Last edited: Nov 1, 2006
  26. Nov 1, 2006
  27. pidduv

    pidduv Dormant account

    Occupation:
    commercial
    Location:
    palermo
    finally

    I send This email is not visible to you. many email but I don't receive nothing........now I have receive my bonus bacause you give me it, thanks !!!!!!
    I wait my bonus 8 days, it's incredible, no?
    Now I go to play in casino , I hope to win .............
     
  28. Nov 1, 2006
  29. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    I had a simular story. Was told by the rep here that it was due to them shifting offices. Was also told that their phone support & live chat was to be operational at the start of Oct...The reason they'd not implemented it was due to their shifting offices.

    I gave them the benefit of the doubt and deposted the following week for the Oct monthly bonus comp, only to find a repeat of the same sub-standard support. Yep another 14 hour email response wait...

    Contacted the rep again (that was 3-4 weeks ago) have yet to receive a repsonse.


    IMO these guys are just telling people stories and really neeed to get their collective sh#t together.

    I find it hard to understand how they can have a 10 week promotional $100,000 draw and still not have phone or live chat, not to mention NO loyalty program...

    Seems to me the $100,000 would be better spent of getting their support upgraded...

    :thumbsup: totally unacceptable for a MG casino.


    Edit: This may explain why 2 or less people claim their winning tickets in their daily draws...People are jacked about the sub standard BS support & have un-installed the casino...
     
    Last edited: Nov 1, 2006
  30. Nov 1, 2006
  31. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Also wanted to add that it was not Max Wright Director of Gaming CasinoShare.com who I had contact here with. It was Chavin Benson.

    I was not, nor is it my style to be offensive, however, I was pretty blunt and to the point, stating I don't like being feed BS, which I felt I had been.
     
  32. Nov 2, 2006
  33. pidduv

    pidduv Dormant account

    Occupation:
    commercial
    Location:
    palermo
    After 8 days I receive my monthly bonus...............finally !!!!!!! It' s hallucinatory !!!!!!! :mad: :mad: :eek:
    Now I play in casino and I win 200 euros, I request a withdrawl in my neteller 2 days ago, but yet I don't receive nothing !!!!!!! I hope not to wait for a lot !!!!!!!!
     
  34. Nov 2, 2006
  35. pidduv

    pidduv Dormant account

    Occupation:
    commercial
    Location:
    palermo
    Casinoshare.com is a bad casino, please Casinomeister insert this casino in casino rouge, because don't reply never email and pay after long time ( if pay ) ............I wait my money but in this moment nothing for me !!!!!!! Please you don't deposit in future in this baddddddd :mad: :mad: casino, I hope it close !!!!!!!!!!
     
  36. Nov 2, 2006
  37. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Whats with you?
    This is a very reputable casino, I think they do have some issues which need to be taken up, but the support are pretty quick, and their withdrawals are quite fast too. If this is your first withdrawal they probably want verification before they process your withdrawal.
    I have made withdrawals which are really fast, in fact the withdrawal showed up in my bank the day before the deposit went out.
    As I say they definatly need a more of a stable and a one to one feeling support, and not this email system, which is really annoying, but to say they are bad, I think I will have to let you play in some real bad casinos, before you come to such a conculsion!
    I have a withdrawal which I requested a week or so back, and I have still not considered that casino bad (yet).
     
  38. Nov 2, 2006
  39. pidduv

    pidduv Dormant account

    Occupation:
    commercial
    Location:
    palermo
    You must read all post, idiot !!!!!
    All player wright this casino don't reply never emil , don't reply nothing !!!!!!!!
    This is rouge casino !!!!!!!!!!
    Please you don't never deposit here !!!!!!!
    Casinoshare.com is a bad casino !!!!!!!!!
     

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