maybe problem at Tower gaming casino

[carlvallda]

Hi all,

I signed up and played with the 100% sign up bonus at Tower gaming casino Ongame network… I was wagering with Casino holdem and Caribian stund poker and a lot of different slots.. I was constantly varying my bet size and made a lot of risk when betting as well I wagered far over the bonus amount…I was really lucky and managed to increase my balance to around $1400, due to a Royal straight flush and some more lucky hands, likewise lucky on slots.. In addition, I only played on allowed games and my bonus was successfully converted according to the system.
2 days later I made my Cash out… As response one day later they send me an email that they have blocked my account and that the decision is final based on my seasonal history. I sent them an email and asked whats wrong and how can they do this? I have not done anything against the terms?
They said that they have done a security check for my accounts and that they needed documents for validation Yesterday I send the documents but since them I have just got an answer that they have received the documents?

What can I do now more than wait; can they really take my money? I’m really confused and sad over this? I really hope that thety simply unblock my account and proceed my cash out… If not this is a major scandal for a such a big casino?

Any inputs is greatly appreciated

[vinylweatherman]

Hi all,

I signed up and played with the 100% sign up bonus at Tower gaming casino Ongame network… I was wagering with Casino holdem and Caribian stund poker and a lot of different slots.. I was constantly varying my bet size and made a lot of risk when betting as well I wagered far over the bonus amount…I was really lucky and managed to increase my balance to around $1400, due to a Royal straight flush and some more lucky hands, likewise lucky on slots.. In addition, I only played on allowed games and my bonus was successfully converted according to the system.
2 days later I made my Cash out… As response one day later they send me an email that they have blocked my account and that the decision is final based on my seasonal history. I sent them an email and asked whats wrong and how can they do this? I have not done anything against the terms?
They said that they have done a security check for my accounts and that they needed documents for validation Yesterday I send the documents but since them I have just got an answer that they have received the documents?

What can I do now more than wait; can they really take my money? I’m really confused and sad over this? I really hope that thety simply unblock my account and proceed my cash out… If not this is a major scandal for a such a big casino?

Any inputs is greatly appreciated

Eh

Were you supposed to play in the Winter

Tower gaming, SPAMMERS, and this is itself a big warning sign that this casino is a high risk venue, no matter how big it looks.

You can never really tell how big or small an online casino is. A bunch of crooks could set up a casino website, know nothing about the business, fool one of the big payment processors such as Neteller to not only give them a merchant account, but even to offer a special promotion on their website.
It can have a well designed website, and an alluring casino name, something like Ministering Angel perhaps, but be as far from an online casino business as it is possible to get.

[KasinoKing]

Can they really take my money?

Yes.
Online casinos are mostly unregulated and can do anything they want.
Fortunately the reputable ones usually act in a responsible & fair manor.

If not this is a major scandal for a such a big casino?

Big casino? I think not. More like a tiny casino.

I think your only course of action here is to Pitch-a-Bitch and see what MaxD can find out for you.

Welcome to the forum, and good luck.
KK

[carlvallda]

I have heard people played at this casino before with no problem.. According to the CS they automatically block accounts and require documents for fist time major winnings... I have been waiting 2 business days now for response and nothing yet... the support say that risk department is working with the documents for several customers and that why it is delayd... I really hope that i will get my money,

[Jasminebed]

Well, if their policy is to automatically block accounts while awaiting verification of your security documents, I wouldn't panic just yet. This may in fact be a preferrable policy than to allow a player they have not yet reviewed security documents to make further deposits. They would be capable of paying your winnings without ever unblocking your account, a course of action casinos sometimes choose if they don't like the way a player plays. Sounds more like you were lucky, a condition some casinos seems to consider an undesirable trait

At least one reputable casino I played at told me it was 2 to 5 business days (although it ended up being much shorter) to do the verification and pay out, and I believe some casinos use such policies to delay payments and help manage their cash flow.

Keep after them, and if you haven't had your payment processed in a week, I would Pitch-a-Bitch.

[carlvallda]

Just want to say that after sending my documents they have now unblocked my account and the problem is resolved! I have continued to play and made a new cash out...The CS told me that this was just an ordinary Security check for bigger winnings...Tower gaming casino is thereby a safe option and takes fairness and loyality into consideration! Looking forward for the fast cash out according to their terms now...

[Balky]

I played Tower Poker and tried out the Casino a few times. Tower Poker and Casino are connected within one site. I never had any problems cashing out and I dont think you have to worry about being paid after they review your security docs. Btw in the lower limits you can make good profit in the Poker section with patient play, cuz there are many maniacs and bluffers at the tables.

Cheers Balky

[vinylweatherman]

Just want to say that after sending my documents they have now unblocked my account and the problem is resolved! I have continued to play and made a new cash out...The CS told me that this was just an ordinary Security check for bigger winnings...Tower gaming casino is thereby a safe option and takes fairness and loyality into consideration! Looking forward for the fast cash out according to their terms now...

Normal policy

Normal BULLSHIT - have you forgotten this from them:-

As response one day later they send me an email that they have blocked my account and that the decision is final based on my seasonal history.

This is NOT a "routine security check", it is more the posturing that casinos do as a prelude to confiscating your winnings.

The key "bullshit phrases" are:-

1) they have blocked my account
2) the decision is final (sometimes a reason is given, as in this case - often a "bullshit" reason).

IF their decision was final, it was somehow "unfinalled" when you protested, sent in documents, etc.

If this WERE "normal procedure" for a large win, you would have been sent a POSITIVE email, perhaps a congratulation on your win, but with a request that you send in documents for your withdrawal to be processed.
It looks like you received a very NEGATIVE email, conveying the fear to you of not getting paid.

The ONLY real regulation for this industry is word of mouth. Players and webmasters earn respect, and the more respect they earn, the more weight their opinions carry.

Rogue casinos will often "try it on" to see what they can get away with. Some players will simply walk away from their winnings, especially small amounts. When the stakes are higher, casinos have to have a reason not to pay, and be able to withstand any challenges to their reasoning. maxD and the PAB process is a big challenge, and many "final decisions" have been overturned by the intervention of Max. Those that stand, and especially those where Max agrees with the casino, are the ones that count as the casino behaving in a reasonable manner. Some basic statistics released by eCogra, for complaints made against it's members, showed that the casino's "final decision" was the right one in only 50% of cases, and there are many here who would say this includes decisions that really should have been reversed in favour of the player.
In contrast, big companies here in the UK, when placed in the "hot seat" by consumer programmes, usually quote the number of times they got it wrong as "under 1%", a performance considerably better than that of online casinos in general.

[rikkerbuddy]

I know when I won big they asked for doc's I sent them and all was great. I even got a dinner for two out of it. CS has always been great to me on Tower. I never got spam from them ever - like a lot of other casinos

I do like the fact that they asked me for my doc's before they let me cash out a large amount - it lets me know there is security.

I have never had an issue with Tower and have always been great to me and my players.

[rikkerbuddy]

Not sure why you are being so harsh???? Tower has been a stand up casino for a long time. Security checks are standard at least they should be. It also looks like this issue was resolved very quickly and the original poster says it was taken of.
I have a ton of respect for your opinion but when you make such a harsh comment makes all good and respected Casinos look bad. IMO

Eh



You can never really tell how big or small an online casino is. A bunch of crooks could set up a casino website, know nothing about the business, fool one of the big payment processors such as Neteller to not only give them a merchant account, but even to offer a special promotion on their website.
It can have a well designed website, and an alluring casino name, something like Ministering Angel perhaps, but be as far from an online casino business as it is possible to get.