Golden Palace denies over 2000 euros in winnings

[meins]

Hello there!

Offcourse did a pitch a bitch here, but there are already on the 'blacklist' regarding Max because they did some bad marketing in the past. So it didnt passed.
Here's the story in short:

I deposited 650 euros on the 1st of May to receive an 100% match bonus. After I contacted support they added the bonus after a few hours. So I was playing baccarat and blackjack and between the gambling I deposited again another 650 euros. After I met the 50.000 wagering requirement I casht out a massive 3400 euros.

After a few days I received this email:

Dear Meins,
We regret to inform you that we will not be able to process your pending withdrawal.

Upon further review of your account, it was determined that you were not eligible to claim the May Day bonus. Unfortunately, any winnings earned with this promotion will be voided. The deposit(s) that you made to claim the bonus will be available for you to play with or withdraw as you wish.

We sincerely apologize for this inconvenience.

Golden Palace Casino

I Immediatly called there fast phone support, offcourse I first was in a big discussion with the phone support, supervisor and manager. But they all felt back on one argument: that I didnt was eligable to receive the bonus.

Some arguments from me:

1. It was their mistake to give me that bonus.
2. It is very strange that they contact me after the withdrawal of a big win (and not during playing)
3. I was taking the risk of losing it all (but they never will pay my winnings)
4. Why are they voiding all my winngs (and not the only ones that I won with the bonus)

And I didnt break in any case their terms and conditions.

Last email from them:

Dear Meins,
We understand how you must feel but unfortunately there is nothing else we can do.
Golden Palace has the right to take different actions including remove bonuses plus winnings according to our bonus terms and conditions.
This was a decision we made and if you have any doubt about the bonus rules feel free to read them at: http://www.goldenpalace.com/popup_disclaimer_20x.php.
Regards
Golden Palace Casino


I think there is nothing I can do but I just wanted to share with you.

[slotheadlizard]

I'm sorry this happened to you, that sucks

[liquuid_fusion]

That is definately rogue behaviour but they are a pretty dodgy casino.

Have you tried the Playtech disputes process?

[vinylweatherman]

Corporate theft - pure & simple. Through bait & switch - illegal SPECIFICALLY now under UK law - pity Golden Palace isn't trading from here

Funny how casinos seem to think this is OK when THEY do it. Try running a "proper" business, and get caught dipping into a customer's account after the fact just because "we felt like it".

Now you know WHY they are in the rogue pit. YOu have been victim of ANOTHER of their unethical marketing practices. The original one was that they were prepared to DISRUPT THE OLYMPIC GAMES in order to promote themselves. They received a censure and undisclosed "fine" from their regulator (Kahnawake), and promised never to do it again. They kept the promise, sort of, their next "stunt" was at the WINTER OLYMICS

This was a simple "bait & switch" con. They promoted a bonus, and support gave it to you (so at this time, you had no reason to believe you were ineligible). The idea is that MOST players will NEVER know this, and will lose thinking they had a fair chance to win, but in fact they had NO chance to win (as you found out).

They should have refused the bonus up front, and told you that you were ineligible. You would then have had the correct information, and probably would not have deposited there.

This casino, and it's sister site Golden Casino (for US players because Playtech banned operators from using the software in the US market) have a long history of rogue behaviour. Some players had very good cases, but were STILL not paid, and remain unpaid YEARS later.

Unfortunately, they are largely unaccountable because they tend to hide in lax jurisdictions, where you would have to travel and take them to court to see the money.

The only way to get at these rogues is to starve them to death, by ensuring that these tales are easy to find on the internet, and that there are enough of them by independent players and respected websites.

One sign that a rogue casino is buckling under the strain is when they pull a rebranding stunt. Two rogue groups did this recently. Virtual split off half (approx) of the group and tried to make them look "less virtual like", by placing them in a different marketing program. The old Crystal Palace group was sold to an undisclosed party after the death of the owner, and promptly renamed every casino - this kind of thing is designed to circumvent rogue lists, and fool newbie players into thinking they have found a "clean" casino to play at.

Rogue lists are NOT static, but change with time, so they should be consulted on a regular basis. Here, you just need to check the warnings, as these indicate casinos that may about to be thrown into the rogue pit, and warnings are there because some current problems have emerged that cannot be resolved quietly.

[GrandMaster]

I am certain that Golden Palace, this fine and upstanding company, is combing through the list of losers to refund their deposits if they have taken bonuses they were not eligible for.

[jod5413]

I am certain that Golden Palace, this fine and upstanding company, is combing through the list of losers to refund their deposits if they have taken bonuses they were not eligible for.

This would be an absolutely hysterical statement, except that it is 100% true!!! People, you need to read CM's rogue listings, and pay attention to where you put your hard earned money!!!

[PokerDragon23]

shitty buzz dude

[Jasminebed]

So sorry you got screwed over. Glad you told your story though, the more people know, hopefully they will fool fewer people.

Well, you have found CM now, and by sticking to the accredited list you should not run into the same kind of problems.

Prior to finding CM, I played a rogue without even realizing it...since I never cashed out, never had a chance to find out.

Casinomeister, what would us poor players do without you. Even the mighty Maxd could get nowhere with these crooks.

[vegetagirl2008]

Its a damn shame that people could be so crooked. This is why we tell people not to play at these casinos. It hurts knowing that people deposit their hard earned money into these casinos expecting a win and they get told they cannot because the casino play their little T & C game. I don't know why the gaming commission is not cracking down on these casinos. Why is everyone turning a blind eye? I guess it don't happen to them why should anyone care.

Its a shame.

[Jasminebed]

Well, a buddy's sister is gambling online. I don't know where, but she's losing about $200 a week, hoping for a big one...a bit of a problem I think, but it's less than she was losing regularly at the nearby B&M.

I gave the address for CM to my friend to pass along. I'd hate to think she was playing somewhere like here or the Virtual Group that if the big one does come along, she won't get paid.

I expect to lose gambling, but I don't expect to have my money STOLEN from me.