Quote Originally Posted by clubworld View Post
Hello all,

I already added the disclaimer to all of the promotions on the website however the promotions page will remain in place. The vast majority of our players have full access to all of the coupons published there and claim them on a daily basis with no troubles at all.

We are more than happy for anyone to claim a bonus on every deposit they make – that’s why we have so many coupons constantly available.

If anyone would like me to review their account individually I am more than happy to do so. As I cannot post details from your accounts in public it is best that you PM me your username.

Kind Regards
Tom
If you can claim a bonus on every deposit, AND you are on record saying that players are NOT bonus restricted for winning, then this only seems to leave a bonus restriction as being some kind of punishment for doing something wrong at the casino.
It is not a bonus ban exactly, but affected players find they can ONLY claim the ongoing 35% slots coupon, and NONE of the MANY other coupons visible, now with disclaimer, on the website.

The problem with this approach is that displaying all those coupons, but telling a small minority of players "not for you", for reasons you will not give, is leading to resentment from these players. Your statements only serve to reinforce that these bonus restrictions are the penalty for some kind of "irregular play" on the part of affected players.

Other casinos tell players what their "status" is, and also what this might earn them in the way of "comps". Whilst they may display what is available for ALL player status levels, each player can CLEARLY see what THEY are allowed to claim, and further can see how they might increase their status level to the next level.

Vegas Partner Lounge is but one example, who display ALL the weekly bonuses, and even send them by email to ALL players; however, they have a TRANSPARENT system of allocating player status, and there is no feeling of being singled out for a "bonus restriction" as perhaps some kind of punishment.

With the Club World "cloaked" system of allocating status, players will make an interpretation on the limited data they have to hand. In MY case, this data was a substantial withdrawal followed by the disappearance of all promotions bar the 35% slots one, yet I can see that "all players" are eligible for a comprehensive selection of coupons as displayed on the website.
For some reason, subsequent to my withdrawal my status was dropped from VIP, right past "all players", and down to the basement level of "bonus restricted". I find it hard, if not impossible, to believe my wins had absolutely nothing to do with this. Ruling out the wins, I cannot see any other reason why my review should have been so very harsh, resulting in such a drop in my "status". My review to "bonus restricted" PRECEDED my drop in deposits per month to it's current level. A minority of my deposits were even made without redeeming a coupon.

Given that RTG games are RTG games whoever operates them, I might as well switch to another RTG offering non-cashable bonuses, or even to one of the minority that offer cashable bonuses. The launch of several new CM accredited RTG casinos has widened my choice considerably. Given how tight many softwares APPEAR to be at present, even if not proven to have been changed, I am better off letting market forces dictate where I play, and when I switch, just as with my Gas and Electricity supplier, who enticed me with a "welcome bonus" over 2 years ago, and where the competition is offering "welcome bonuses" of their own.
This concept of the "welcome bonus" has spread way beyond the online casino industry, you see it almost everywhere there is competition for customers who once captured, might stick around for quite a while.