Here's the story:
At 31th October I deposited $50 to iNetBet Casino to receive the $50 Halloween bonus. The terms at the promotion page said this: "Offers do not apply to Craps, Roulette, Multi-Hand Video Poker, Blackjack/21 variants or Baccarat play." So, I decided to play single-hand video poker and won $375, so my balance become $475 ($50 deposit + $50 bonus + $375 winnings).
After this they voided my winnings and said that video poker is an excluded game. However, the terms at the promotion page didn't mention single-hand video poker as excluded game, just multi-hand.
When I informed them about this, they have changed the promotion page and added video poker to the excluded games' list. However, at the time of my deposit the page didn't mention single-hand video poker as excluded.
The real shock was that they denied that they changed anything!! However, I made screenshots before they changed the page, and also Google Cache still have the old version, here is the link:
At the top of the page it says this: "It is a snapshot of the page as it appeared on 31 Oct 2008 21:22:27 GMT." This proves that at 31th October there was no mention of single-hand video poker, just multi-hand. This is also an evidence that it is not true that they have not changed anything.
The problem is that they keep saying that all video poker is excluded but it is a fact that at the time of my deposit it was not excluded, according to the terms and conditions section at the Halloween promotion page.
They also sent me the link to the general promotion terms which say that video poker is excluded, unless otherwise stated. However, the Halloween promotion had different terms, the playthrough requirement and the list of excluded games were different, i.e. "otherwise stated".
I would like to hear your opinions about this issue.
Bryan's detailed INetBet review is here.
At 31th October I deposited $50 to iNetBet Casino to receive the $50 Halloween bonus. The terms at the promotion page said this: "Offers do not apply to Craps, Roulette, Multi-Hand Video Poker, Blackjack/21 variants or Baccarat play." So, I decided to play single-hand video poker and won $375, so my balance become $475 ($50 deposit + $50 bonus + $375 winnings).
After this they voided my winnings and said that video poker is an excluded game. However, the terms at the promotion page didn't mention single-hand video poker as excluded game, just multi-hand.
When I informed them about this, they have changed the promotion page and added video poker to the excluded games' list. However, at the time of my deposit the page didn't mention single-hand video poker as excluded.
The real shock was that they denied that they changed anything!! However, I made screenshots before they changed the page, and also Google Cache still have the old version, here is the link:
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At the top of the page it says this: "It is a snapshot of the page as it appeared on 31 Oct 2008 21:22:27 GMT." This proves that at 31th October there was no mention of single-hand video poker, just multi-hand. This is also an evidence that it is not true that they have not changed anything.
The problem is that they keep saying that all video poker is excluded but it is a fact that at the time of my deposit it was not excluded, according to the terms and conditions section at the Halloween promotion page.
They also sent me the link to the general promotion terms which say that video poker is excluded, unless otherwise stated. However, the Halloween promotion had different terms, the playthrough requirement and the list of excluded games were different, i.e. "otherwise stated".
I would like to hear your opinions about this issue.
Bryan's detailed INetBet review is here.
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