iNetBet has confiscated my winnings!

[RobWin]

This is the coupon that Mario used, but you know what is more troubling is the fact that INetBet went back in and changed the terms to add "Video Poker" as an excluded game after the fact !!

[Stovetopp]

"After this they voided my winnings and said that video poker is an excluded game. However, the terms at the promotion page didn't mention single-hand video poker as excluded game, just multi-hand"
Lets not complicate the issue by bringing up other means of errors.
INETBET, did acknowledge that winnings were confiscated because vp was played..NO IF's , AND's or BUTT's :=)) This is the issue.

So assuming the OP is honest and the quote above is correct, the burden of proof is now up to INETBET.

ps. Today I sent a letter to a casino quoting the T&C. In the T&C , it lists every game where comps points could be earned and is earned including SOME SLOTS but not all.......
I received a reply from support saying there was an error and that the T&C would be corrected to show that all slots would be included in the comp program. Well I don't consider "support" as management but just some one like myself who has a job to do..They may correct it or not , but until they do I wont deposit a penny ..STRANGELY ENOUGH I AM NOT A SLOT PLAYER IN THE USUAL SENSE..VP is my game

[just play]

This boggles my mind.

They confiscated under $500?

I thought it would be in the thousands, but they resort to under $500...lol...that takes the cake!

[Mario77]

Did you meet the WR before withdrawing because they are totally different when playing a card based vs a slot based game in all the bonuses I have read about and since the VP had no T&C's attached to them, this is a very muddy scenrio because this can be a voided transaction...due to the WR for VP IMO.

Most casinos say 10% of any card play will reult in a credit for WR..what is this one since it was not stated? Not all your bets are credited once you play a card game..That is at almost EVERY casino...

Yes I met the WR and there is no 10% rule for card games here.

Can you tell us which SPECIFIC coupon on that page you used, there are 4 altogether, plus a non-winning "trick" cauldron? (This MIGHT make a difference, if there were overriding terms on the coupon itself, such as "slots only".)

It was the first cauldron, YCJ89.

They absolutely HAVE changed the page and added in Video Poker. And yet they tell Mario that they didn't? Simply unreal. I don't want you to post it Mario, but do you have the email where they denied changing anything on that page?

Yes, of course I have all of their e-mails. However, it is possible that the support representative was not aware of the change of the webpage so I don't want to use such strong expression that they lied.

[RobWin]

Yes I met the WR and there is no 10% rule for card games here.



It was the first cauldron, YCJ89.

Yea, I knew it was, that's why I went ahead and posted that coupon above since I also used the same coupon and I too also played video poker with it but I was not as lucky as you to have made a cashout...but like you, I too thought it was ok and fine to play single line video poker since it was not mentioned in the T's & C's as an excluded game.

[Mario77]

Yea, I knew it was, that's why I went ahead and posted that coupon above since I also used the same coupon and I too also played video poker with it but I was not as lucky as you to have made a cashout...but like you, I too thought it was ok and fine to play single line video poker since it was not mentioned in the T's & C's as an excluded game.

Then maybe you were lucky that you were not as lucky as me...

[Jasminebed]

Could casinos not just block games that do not apply when playing certain coupons or when a bonus is attached? "Grey" them out, so to speak? Send a pop-up that says "this game is not allowed while playing this bonus"? And INet should allow this player's winnings as he played by their Terms and Conditions for that promotion at the time he signed up to play. Winnings should be returned to the player's account, and if he had not already met the WR, extra time should be allowed him to do so, since the Trick or Treat Bonus was to be played during a specific timeframe.

Inetbet does not offer Livechat or telephone support, and I emailed them over an hour ago asking about the game restrictions they mentioned on their Turkey bonus coupon...(before reading this thread, BTW) as it was not really clear to me. I choose the $5 ND coupon, and clause pertaining to the ND bonus states

"Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Excess winnings will be removed. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made.(amended June 2004)"

. Now I am guessing that means that the same clause that prohibitsCraps, Roulette, Multi-Hand Video Poker, Video Poker, Blackjack/21 variants or Baccarat play. But I don't want to wait over an hour for a response either. And I'm not sure about Bonus Bingo...is that considered a Bingo Room? They talk about bonus monies not being able to be used in a player's Bingo account.

And they truly do need someone to proof read their stuff. The offer still refers to "Trick or Treat" bonuses in the first line.

[RobWin]

Could casinos not just block games that do not apply when playing certain coupons or when a bonus is attached? "Grey" them out, so to speak? Send a pop-up that says "this game is not allowed while playing this bonus"?

Yes they can...3Dice does this now with their tournaments...

[vinylweatherman]

Yea, I knew it was, that's why I went ahead and posted that coupon above since I also used the same coupon and I too also played video poker with it but I was not as lucky as you to have made a cashout...but like you, I too thought it was ok and fine to play single line video poker since it was not mentioned in the T's & C's as an excluded game.

Well, ask for YOUR "winnings" to be confiscated & deposit returned.

[RobWin]

Well, ask for YOUR "winnings" to be confiscated & deposit returned.

LOL, didn't have any winnings...