Resolved iNetBet has confiscated my winnings!

[chuchu59]

Originally Posted by iNetBet Promos

We believe that this has gone on long enough and this discussion needs to be brought to a close. Firstly we must stress that no terms were changed retroactively. The coupon in question was set up correctly, VP was always excluded. At no time did any of the OP's play on VP count towards wagering nor did any funds become withdrawable.

In this case there does seem to have been some confusion by the OP as to which games were and were not allowed. We try to make our rules as clear as possible however in this case there may have been some misunderstandings. Having spoken with management we have instructed accounts to refund monies that were removed. May I remind all players that if they have any doubts about which games are allowed on any coupons etc please contact support prior to playing.

On a separate, but related, note I would like to thank both Bryan and Max for the work they do here. Their PAB service, in particular, is an invaluable one. There opinions truly are impartial and that is what makes this such a great service. I believe that some of the reactions Max received here were a little unwarranted. He can only make a decision from the facts as presented and although some may not always agree with these they should be respected. They do a terrific job and sometimes I feel they are not truly appreciated.

I hope that this thread can now be closed and we can move on to some more productive discussions in the forum.

Great to hear that the player was paid. However, that is only the first part. The second would involve Inet to be extra careful in setting the terms and conditions in the coupon. The terms of the coupon were definitely set up correctly but that is only for the cashier and not the print in the coupon.

Admittedly, some of the reactions to Max were bordering on abuse and restraint from some quarters is a must especially on someone who is trying hard to solve the issue at stake though this may no exactly be what some were hoping to hear.

Meanwhile, I think that the disucssions in this thread were very productive and as long as members continue to be cool, then more of the same are certainly welcome.

[silcnlayc]

Just a suggestion for bonus T&C's that a player can understand.

Put all card and table games does not count. This covers everything from video poker to blackjack..No need to list the games unless they are indeed included in play.

Or Only black jack is allowed instead of going to the extreme of listing ones that are not included where a mistake can be made.

Simple is always best to be understood. When a casino goes to the extreme it hurts everyone even the casino because thats where the mistakes start happening when they try to be too detailed.

Lump the games as one..thats just plain simple language..

Hopefully this will happen from now on..

So, this is the way a coupn should read for slots:

Slots only (do not add anything else to confuse the issue because we all KNOW video poker is not a slot game!)

Video poker:

Video poker only (all variants, so simple)

Card games :

all card games (except any video poker variant)

See how simple this is to understand for us laymen.?

LESS is always better!

[RobWin]

Originally Posted by silcnlayc

Just a suggestion for bonus T&C's that a player can understand.

Put all card and table games does not count. This covers everything from video poker to blackjack..No need to list the games unless they are indeed included in play.

Or Only black jack is allowed instead of going to the extreme of listing ones that are not included where a mistake can be made.

Simple is always best to be understood. When a casino goes to the extreme it hurts everyone even the casino because thats where the mistakes start happening when they try to be too detailed.

Lump the games as one..thats just plain simple language..

Hopefully this will happen from now on..

So, this is the way a coupn should read for slots:

Slots only (do not add anything else to confuse the issue because we all KNOW video poker is not a slot game!)

Video poker:

Video poker only (all variants, so simple)

Card games :

all card games (except any video poker variant)

See how simple this is to understand for us laymen.?

LESS is always better!

Exactly and basically the same thing I said back in post # 23....

Originally Posted by RobWin

I swear, it seems as though these casinos could just make it simple and say in the specific coupon that you are allowed to play this game and this game and that game and nothing else if you accept this coupon....why in the world would it be so hard to simply do this and then there would never be an issue with these coupons or the T's & C's...

[silcnlayc]

Exactly and basically the same thing I said back in post # 23....

Sorry Rob, got lazy and quit reading many of the posts because all it was doing was repeating the same thing...

Simple is always the best..

[RobWin]

Originally Posted by silcnlayc

Sorry Rob, got lazy and quit reading many of the posts because all it was doing was repeating the same thing...

Simple is always the best..

Yep, and you spelled it out for them well in your post there Silc...now if they will only follow our advice as players...

[Jasminebed]

Originally Posted by silcnlayc

Slots only (do not add anything else to confuse the issue because we all KNOW video poker is not a slot game!)

Do we all know that? In land-based casinos VP games are usually included in slot play with your player card, and I know that land-based casinos use the high rates of return on VP to boost their overall slot percentages.

I recently played a slot coupon at another casino. I asked if there were any max cashouts, and if all slot games were allowed. They told me no max cashout, all slot games were included. I asked "Even the progressives?" "No, not the progressives" was CS's response. Now, the coupon was Slots only, the progressives are in the pulldown menu for slots, I was not told that progressives were not allowed when I first asked if all slots were allowed. Had I not thought to ask about the progressives, I could have found myself denied winnings.

I thank Inetbet for finally making the correct decision in this case in returning the player's winnings and allowing him to complete the WR on the allowed games.

[KasinoKing]

I've just skimmed though this thread having only just noticed it...

Originally Posted by iNetBet Promos

We believe that this has gone on long enough and this discussion needs to be brought to a close. Firstly we must stress that no terms were changed retroactively. The coupon in question was set up correctly, VP was always excluded. At no time did any of the OP's play on VP count towards wagering nor did any funds become withdrawable.

Utter hogswash!
How do you explain the Google cache screen then?

I think all players (myself included) would play by the terms on the specific coupon. If it lists some excluded games then I think any reasonable minded person would conclude (not assume) that games which weren't listed ARE allowed.

I can't believe this descended into a 95+ post thread with arguments, suspendings, accusations, slurs and loads of other crap when all that was needed was for iNetBet to just say "OK, hands up - we made a silly mistake" and pay the player his winnings right at the outset.

In the end all we got was a 'sort of apology', but still trying to blame the players for not being psychic!

Originally Posted by iNetBet Promos

In this case there does seem to have been some confusion by the OP as to which games were and were not allowed. We try to make our rules as clear as possible however in this case there may have been some misunderstandings. Having spoken with management we have instructed accounts to refund monies that were removed. May I remind all players that if they have any doubts about which games are allowed on any coupons etc please contact support prior to playing.

This thread was an unbelievable waste of everyone's time, it really was.

[Casinomeister]

And me thinks I'll put this one to rest.

RIP thread