We believe that this has gone on long enough and this discussion needs to be brought to a close. Firstly we must stress that no terms were changed retroactively. The coupon in question was set up correctly,
VP was always excluded. At no time did any of the
OP's play on
VP count towards wagering nor did any funds become withdrawable.
In this case there does seem to have been some confusion by the
OP as to which games were and were not allowed. We try to make our rules as clear as possible however in this case there may have been some misunderstandings. Having spoken with management we have instructed accounts to refund monies that were removed. May I remind all players that if they have any doubts about which games are allowed on any coupons etc please contact support prior to playing.
On a separate, but related, note I would like to thank both Bryan and Max for the work they do here. Their
PAB service, in particular, is an invaluable one. There opinions truly are impartial and that is what makes this such a great service. I believe that some of the reactions Max received here were a little unwarranted. He can only make a decision from the facts as presented and although some may not always agree with these they should be respected. They do a terrific job and sometimes I feel they are not truly appreciated.
I hope that this thread can now be closed and we can move on to some more productive discussions in the forum.
Bookmarks