GoWild casino: problems

[ether]

Played the 200% welcome bonus, won some money and got my deposit refunded.

They sent me an email that I abused their bonus and not bothered to reply to my further emails. I also wrote a PM to Floyd who posts here from their casino but he also ignores me, apparently it is much more important to write a 200th post how great their casino is in the online casino forum.



Oh yes, and I did not break any rules or terms (I did request the cashout before they changed their wagering requirements to the worse), have one and only account, already sent them my passport scan which they requested.

[Pinababy69]

Hi Ether, I guess you must be one of the five that Floyd referred to in the other thread? He swears that these claims of bonus abuse only affected the players that you could count on one hand.

Did you do the double up and grind strategy? And what games did you play? Not that it really matters, as their T&C's did not prohibit anything resembling advantage play.

We should see about getting the last couple of pages of posts moved into this thread....so that the actual complaints, and players affected, are all together.

[ether]

I did not "double up", I played blackjack at low stakes. Just got lucky and was to cash out a tad more than 1100 from the 300 deposit.

[Pinababy69]

Originally Posted by ether

I did not "double up", I played blackjack at low stakes. Just got lucky and was to cash out a tad more than 1100 from the 300 deposit.

If that is truly the case, then this is even worse than I originally thought.

Your case sounds like Artico's, who made one large bet on Blackjack, and then proceeded to finish out the WR on blackjack, and even went on to play some slots (I think).

Both of you need to PAB as soon as possible, so that Max can get onto them for a more detailed explanation. I seriously hope that both of you are on the up and up and not wasting anyone's time. You both seem legit to me, but we've had some players on here over the years who you wouldn't believe.

Anyway, Max will need all the details to get it investigated for you and to see what can be done. Follow this link, and then from there, click where it says to submit your complaint HERE. Best of luck.

http://www.casinomeister.com/problems.php

[ether]

Thanks for your help.
I have already had a PAB against Maxima Casino some time ago (they went to the rogue section after that), and as Go Wild is not accredited here, I think I can't PAB.
That being said, if Max is offering his help to me, I am of course will be more than happy to oblige.
In fact, in the PM I wrote to Floyd I mentioned that it would be a good idea to ask the Meister or Max to have a look at my account and listen to their opinion.
If Floyd really likes this place (as he writes in the other thread), perhaps he should also listen to what they say.

GoWild has really nice&kind live chat operators, I hope management will follow suit!

[Pinababy69]

Ahh, I didn't know that Ether. Well, given the fact that they are a new casino, and that there is more than one player affected, maybe Max and/or Bryan will be willing to have a look at it. I hope so....because I would guess that this GoWild don't as yet have an eCOGRA Seal, so you can't file a complaint with Tex Rees. And although they are licensed in Malta, the LGA has thus far proven to be pretty much useless when it comes to player complaints.

So, let's cross our fingers that someone here can try and talk to the casino. I've already drawn Bryan's attention to this thread in re: moving the other posts here, so we'll have to see what he has to say.

[MissScarlett]

I signed up via the "US Players" page about a week ago got the free ND $30-
played for ages then lost it. Two days later I went in to deposit with the card I only use for casinos and works at all except rivals and my deposit would not go through. Tried a couple times...but nothing. Emailed them a thank you for the 30 it was fun and I did try to deposit a few times but couldn't. Will try again one day.

Next day I went to log on and I was locked out.
Emailed them a WTF....
and got back a
we do not accept US players. just like that - no please no thank you!
I uninstalled it then hit my "FU" key for good measure!

[MissScarlett]

Hey..... yeah that's right about the CS reps. They are extra attentive and friendly in a flirty way.
Maybe that's where old phone sex operators go wild when they're put out to pasture!

[Pinababy69]

Originally Posted by MissScarlett

we do not accept US players. just like that - no please no thank you!
I uninstalled it then hit my "FU" key for good measure!

Missy S, could you possibly point me in the direction of this key? I can't seem to find it on my keyboard. Perhaps this is a function only available to U.S. players?

Originally Posted by MissScarlett

Hey..... yeah that's right about the CS reps. They are extra attentive and friendly in a flirty way.
Maybe that's where old phone sex operators go wild when they're put out to pasture!

LMAO...

[maxd]

Originally Posted by ether

I have already had a PAB against Maxima Casino some time ago (they went to the rogue section after that), and as Go Wild is not accredited here, I think I can't PAB. That being said, if Max is offering his help to me, I am of course will be more than happy to oblige.

Um, if I didn't respect the "one free shot" rule then it wouldn't be much of a rule, would it?

In all fairness that rule is there to help newcomers, like you guys were once, as much as anything else: if it was open season on the PABs then we simply wouldn't have the resources to handle them all and that would mean the newcomers would never get a chance to PAB.

Anyway, that said, I have flagged the rep on this thread. As has been said, hopefully they'll be able to have a look into this.