Bonus Complaint Grand Mondial (Casino Share) made bonus acommodations then renigged w/out telling me

[winbig]

Try King Neptunes or one of the others in the Trident group.

[kixxumass]

Originally Posted by winbig

Try King Neptunes or one of the others in the Trident group.

Thanks Winbig I have an account already with the Trident Group, but I don't have any luck there whatsoever... I mean, even when I do have a little luck and hit a little something, I usually just play it back, (I only cashout if it's a BIG win) but the thought of never winning anything, doesn't sit well with me, it's no fun to just play without winnings back some, there's no point in that, ... i thought maybe it was just a dry spell,,, but it got a little TOO dry!! hahahaha!

I'm on my way to go try at Rich Reels, sometimes I like to play without taking a bonus, just to have that peace of mind in not having to worry about keeping track of WR's, and game restrictions, ... which will probably be one of those times for me now, after reading this about Rich Reels bonus terms:


The opening match bonus is offered to provide first time
players an enhanced gaming experience with increased gaming time.
The opening match bonus is for wagering purposes only.
No withdrawal will be processed for an amount less than the sign
up bonus. Upon a member's FIRST withdrawal (regardless of the
number of deposits), any amount up to the equivalent value
of the PLAY BONUS will be deducted from the members
account prior to settlement .


Other than that, I've only read good things about them so far,
so i'm gonna go try my luck, if anyone has information on the contrary,
please do tell...

thanks!

[vinylweatherman]

Originally Posted by winbig

Try King Neptunes or one of the others in the Trident group.

Don't - THEIR claim system is "jacked up" as well - you will just get madder.

Since they are now going to mess with it some more to incorporate it into the already "jacked up" Belle Rock promotional systems, I expect worse is to come.

[slotplayer]

The only casinos I've ever played are casino rewards but they're horrible. Better off throwing money out the window. Anyone ever win there? Don't recall seeing any winners screen shots from them. Time for me give up playing online I think. It's such a waste of money.

[chuchu59]

Originally Posted by kixxumass

Hello fellow meisters,

I am posting this complaint because I feel that this casino handled this situation inappropriately. I am an easy-going person and hardly ever....

The CS rep jason was at least insensitive if not downright rude. How would the player be able to know that the casino ruled against mid-week bonuses without communicating this to her? 'He said that he would ask and doesnt think there would be a problem, but there is it and you cannot have it. When will these people learn that players are not beggars (You cannot have it). The request for mid-week bonuses was reasonable given the work schedule of the player. Even if they had decided not to accomodate the request they should have taken the initiative to inform the player. If they had forgotten top do so the least they could have done was to honour their pledges and credited the player with the bonuses manually while informing her at the same time that they are unable to extend these to her in future.

BTW Kixxumass, maybe you should ask Simmo or one of the moderators here to edit the casino account number in your conversation with George.

[maxd]

Originally Posted by chuchu59

BTW Kixxumass, maybe you should ask Simmo or one of the moderators here to edit the casino account number in your conversation with George.

Done.

[kixxumass]

Originally Posted by vinylweatherman

Don't - THEIR claim system is "jacked up" as well - you will just get madder.

Since they are now going to mess with it some more to incorporate it into the already "jacked up" Belle Rock promotional systems, I expect worse is to come.

Wow, you know these places well, and you're right on the money! (no pun intended! hahaha)
I decided against depositing at Rich Reels, because not only do they have that "jacked-up" sticky bonus offer, I also noticed that the WR's are strange and unusual as far as the percentage of wagering required
goes, which is dependent upon which game you play. I have never played at any casino, where slot games did not count as 100% toward WR's... and the percentage dropping on all other games played, (i.e., 10% for video poker, 5%for BJ) which is usually the norm, but WTH ? at Rich Reels Casino only 50% of your wager counts toward any slot game played, and dig-this: not only is the percentage reduced to only count as 50% if you play slots, but the number of times you have to wager shoots up to 50% !!! so what they advertise as a 15x's wager requirement turns into a 30x's wager requirement if you play slots! what kind of casino even does that? that's B.S.! it's stretched out to their advantage in both directions,
and applied to the most commonly played game in the casino: Slots!

~Every casino I have ever played at, any bonus used on slots always counts as 100% of your wager- so then WHAT games DO count as 100% ?" there's only ONE: Keno.

WTF?
That whole scene over there had "Janky" written all over it, so I took
winbigs recommendation-- partly because you hadn't posted this warning yet!
After checking with The Trident Group last night, I discovered that I did not have an account with King Neptune's as I thought I had... only with Trident Lounge, and since wingbig had suggested trying them out, I figured I would give them a shot, Man~ I laughed my @$$ off when I came back here today and saw your post advising against it!! "DON"T" THEIR system is "jacked up" even worse- it will only make you madder".

!Such Accuracy!
Wow~ That proccess is worthless! it didn't do anything when I submitted my information except for going directly to: "Error - Page Cannot Be Displayed" (that white blank Internet Explorer DNS Error Page)

..And what is the point in this:

Acct numbers starting with:................ Enter promotion code:
* tknr.............................................. ....KNCP110011
* fknr.............................................. ....KNFP110011

__________________________________________________ ________
If their system for claiming a bonus doesn't even work, then why cut out the extra work for themselves by posting specific instructions that involve extra steps for the player- which ultimately.... accomplishes nothing ?

_
You're absolutely right when saying, "it will only make me madder" hahaha!
dude, I tell ya... if it weren't for what happened when I finally got the bonus
I would be chalking that whole experience up to another lesson learned!!

But check this out: I deposited, then went through the worthless --
"this acct--that code/that acct--this code" claiming proccess,
and i just got (what I call) the white screen of death page!
after resubmitting the code & acct numbers again with no success, I
went to live chat and they were unavailable but it gave me the option to leave a message, I just said %$# it! and went on to play my deposit which was consumed in less than 30 minutes! After I played my deposit, I went back to the claim site and tried to claim the bonus again, twice even, which again was worthless! but I finally got ahold of someone in live chat and explained that I was not able to claim the bonus from the redemption page and simply asked if they could please apply it for me manually.
I was told the bonus would be in my account in approx. 30 minutes,
which was cool with me- so i log in about 45 minutes later and there is a CASH balance of $150.00 in my account! and $0.00 in my bonus account. HAHAHAHA!! so i'm thinking, "OoooooOk!" is this
some kind of trick? hmm,... so I go back to live chat to inform them of this over payment and live chat is unavailable again! I got this message:
"all agents are unavailable-please leave a message"

I didn't want to mess with it anymore. It's always a drag trying to explain an issue thru live chat, typing it out & all that... I just said "F-it" and went on to play it... crazy that just less than an hour before MY funds didn't hit a single thing, and was consumed in a relatively short period of time... whereas, I played with THEIR funds, same games and everything, yet the sh*t was hittin' like crazy! granted, I now had a larger bankroll, but from the get-go it was jumpin' off up in there! next thing I know... it's now today, and I STILL have not lost that bonus, infact it's doubled and I have long since met WR's. I wonder what would happen if that sucker were to hit a jackpot, or a large sum of winnings, i would probably be told it's all void.

The thing I wondered about, is where on earth did they get that figure from? $150? the bonus is 100% match, with the max being $100,
and I only made a $25 deposit... so where would they even
accidently credit me with $150? when the max is $100?

Well, what i think happened was this: when i attempted to claim the bonus, i tried like 3 times initially, and then i believe twice more after playing my deposit, a total of 5 times. my deposit being $25, would make the bonus i qualified for $25 as well, and that is what the CS agent probably credited me with... then leave it to technology, in all it's delayed glory, to catch up with the 5 attempts i made to claim it and credit my account for each one @ $25 a pop x 5 tries = $125 + $25 credited by CS = $150.

Do you think their bonus claiming system is even worse than you say it is? could it be THAT "jacked-up" ? I mean, we thought Grand Mondials system was "messed-up" although Tridents system didn't cheat ME,
but if it's capable of malfunctioning in such a vast capacity, as it appears to have done in this case(because i doubt CS would make such a large error in over-crediting a bonus by $125 to my cash account) could there be a potential for other account errors in the future ?

makes me a little uneasy in that aspect ~

I should report this to them, as to avoid any potential problems in the future
as far as any cashouts and bonus's go, not to mention i'm compromising my integrity by not doing so.

I just thought you'd get a kick out of this, because your advisory on their system being more jacked up than GM is an understatement! hahaha!

Thanks for the warning,
I will definitly heed any advice you may have in the future! like I said,
"You're Good!"

Originally Posted by slotplayer

The only casinos I've ever played are casino rewards but they're horrible. Better off throwing money out the window. Anyone ever win there? Don't recall seeing any winners screen shots from them. Time for me give up playing online I think. It's such a waste of money.

Ya know... I used to play at Casino rewards Casinos. As a matter of fact, they are the very first online casino I ever played with, Captain Crooks, i MEAN Cooks! (heh heh heh) and call it beginners luck, but the 1st time I played I won $1,000 on Wheel of Wealth, cashed out at $600... waited
2 days, and the the cashout reversal option tempted me to play again and i ended up putting $400 back, i finally cashed out at $200 and it was on my "prepaid ATM card" (remember them?) in about 3 days. Never won again after that but i still continued to play there until i finally realized that i was actually the one "being played" and I haven't played there since!
hahaha!

Originally Posted by chuchu59

The CS rep jason was at least insensitive if not downright rude. How would the player be able to know that the casino ruled against mid-week bonuses without communicating this to her? 'He said that he would ask and doesnt think there would be a problem, but there is it and you cannot have it. When will these people learn that players are not beggars (You cannot have it). The request for mid-week bonuses was reasonable given the work schedule of the player. Even if they had decided not to accomodate the request they should have taken the initiative to inform the player. If they had forgotten top do so the least they could have done was to honour their pledges and credited the player with the bonuses manually while informing her at the same time that they are unable to extend these to her in future.

Yes, I agree with you 100%. That would've been a very tactful and effective way to deal with that situation, and sadly, it was not dealt with in that fashion. and what a shame, because i am the epitomy of what constitutes a true player in all it's definition. or what the casinos definition is anyway!
I play regularly and I play often. I'm no high roller, by any means, but they could rely on consistant business from me- and one thing that was a huge plus for them... I never cashed out; hence, i was or should've been an asset.

I've learned from others in the industry, that in the casinos eyes, even a loyal player who deposits and plays often is not always considered a VIP, infact, some are even considered bonus abusers... why? because they cashout. All the deposits and loyalty shown by this player is of no value to the casino if the player cashes out more than just occasionally because the casino doesn't make any money off of that player, instead it incures a loss; hence, not a VIP.

VIP status determination = Players who deposit often.

VIP status retention = Players who never cashout.



The first thing I noticed about Jasons response when I inquired about
the bonus in our live chat sessions, was that , he was downright rude,
as even you had detected. There was absolutely no need for the comment
he made to me after I posted my explanation for claiming the weekday bonus
which was,

"Ok, I get the just of it."

even if he did get the just of it... thats his job... to understand what it is that the player is requesting and what the purpose of their query is. It's as if
he was offended by me explaining the situation to him.... whatever HIS issue was, was just that - HIS. not mine.

and its not why I was there...


He said that he would ask and doesnt think there would be a problem, but there is it and you cannot have it.

that is one of the most patronizing comments anyone working in a customer service oriented business has ever said to me in my entire life, as a consumer,
and even as a person. what makes it more offending, is that this statment and the way it was hurled out at me, was coming from a person representing a place of business that i am spending alot of my money at, a place i am giving money to. WTH makes this person think that it's alright for him to be disrespectful to a customer? It would've been much more pleasant for me to have just stuck my money in an envelope and simply mailed it to them.


And as if that wasn't insulting enough, when i say to him, "dont be rude about it" he adds MORE insult to injury by patronizing me even further with these statements:

"I am not, may I ask where I have been rude to you?

"How, where was I harsh? Please do tell me, I am sorry if I came off like that, but I feel that I have been very polite"

POLITE ? he thinks this is being polite? ----->>

"Okay, I got the just of it."
"the manager said no"
"He said that he would ask and doesn't think that there would be a problem, but there is and you cannot have it."
"Mario is here, and just told me to inform you of this as well."

and to just let a customer slip away unhappy, without even AT LEAST making some kind of attempt to save the account, or to not let the customer go away unhappy when i tell him i won't play there anymore:

ok, well then i wont play here anymore...sorry it came to this'

"So am I.
Good bye."
Chat session has been terminated by the site operator.

THAT is his interpetation of being polite? WOW, i'd hate to see what HE considers to be rude.

Now compare his idea of being polite, to what REALLY IS polite, as with the
responses by the manager George:

" not a problem "
" we want happy costumers here "
" we work for you all the time"
" you'r welcome"

It just blows me away that he didn't think his choice of words were inappropriate and offensive. What blows me away even more, is that their
casino rep, Mario, has chimed in on almost every dispute or complaint
about GM on this board, and yet, hasn't even commented or acknowledged
this one. Like he doesn't know it's here. Can't he speak for himself on where he actually DOES stand on this issue? even if he does side with the casino like Jason said he does, can't he at least come and post a response confirming this ? or does he conduct business with no regard to ethics, allowing Jason to speak on his behalf ?
until he confirms this, i will believe the latter is true.

Props to chuchu for your input, i'm glad someone else besides me can see that Jasons behavior was downright rude. At least I know
It wasn't just me reading into it, the rude demeanor is definitly present
as well as apparent. Thanks Chu

Originally Posted by chuchu59

BTW Kixxumass, maybe you should ask Simmo or one of the moderators here to edit the casino account number in your conversation with George.

wow, i didn't realize i exposed my account number, thank you for bringing that to my attention.

Originally Posted by maxd

Done.

I see it's been done already! thanks maxd!

[vinylweatherman]

I doubt King Neptune is so jacked up as to credit the bonus multiple times. I tried and failed, and CS seem to have added it manually ( so I am assuming, they never replied). The offer has now expired, and I did get it in the end. What is more disappointing is that this is a far bigger problem, and that not only is the loyal player system "jacked up", but so is the new player one, and has been for a number of days without being addressed.

What may have happened, is that CS saw you had zero balance, and assumed you had deposited 100 and gave you 100, and added 50 as compensation. They made a mistake by crediting it as cash, and not bonus.I have seen the same mistake happen at other MG casinos when CS has to manually credit a bonus, so it must be a small variation in the procedure between crediting cash and bonus chips, maybe a tick box or button option, and maybe cash by default unless bonus chips specified.

It isn't till September 1st that King Neptune enters fully into BelleRock, so there is a whole week more of this mess, followed by the mess that is BelleRock's normal systems.

This has nothing to do with Rich Reels, which is neither BelleRock nor Casino Share. That over creative use of the MG "ezbonus" system does them no favours, it is highly deceptive to advertise 15xB, but only have slots count 50%, whereas the MG standard is for 30x and slots at 100%. They are misrepresenting the headline claim (the advertising draw) in order to offer nothing more than all the others in the small print.
If it is a sticky bonus as well, I have never seen this with MG before, only a max cashout on a new player no-deposit free chip. A sticky bonus should come with more generous WR than the usual MG bonus, and if a player wanted a sticky bonus, they could play at Playtech or RTG.

[kixxumass]

Originally Posted by vinylweatherman

I doubt King Neptune is so jacked up as to credit the bonus multiple times. I tried and failed, and CS seem to have added it manually ( so I am assuming, they never replied). The offer has now expired, and I did get it in the end. What is more disappointing is that this is a far bigger problem, and that not only is the loyal player system "jacked up", but so is the new player one, and has been for a number of days without being addressed.

What may have happened, is that CS saw you had zero balance, and assumed you had deposited 100 and gave you 100, and added 50 as compensation. They made a mistake by crediting it as cash, and not bonus.I have seen the same mistake happen at other MG casinos when CS has to manually credit a bonus, so it must be a small variation in the procedure between crediting cash and bonus chips, maybe a tick box or button option, and maybe cash by default unless bonus chips specified.

It isn't till September 1st that King Neptune enters fully into BelleRock, so there is a whole week more of this mess, followed by the mess that is BelleRock's normal systems.

This has nothing to do with Rich Reels, which is neither BelleRock nor Casino Share. That over creative use of the MG "ezbonus" system does them no favours, it is highly deceptive to advertise 15xB, but only have slots count 50%, whereas the MG standard is for 30x and slots at 100%. They are misrepresenting the headline claim (the advertising draw) in order to offer nothing more than all the others in the small print.
If it is a sticky bonus as well, I have never seen this with MG before, only a max cashout on a new player no-deposit free chip. A sticky bonus should come with more generous WR than the usual MG bonus, and if a player wanted a sticky bonus, they could play at Playtech or RTG.

I'm not sure what context "sticky" is used in, but common sense tells me that
it means exactly as they have it presented here:


(let me know if you think it's also a sticky bonus,
or if they have dressed it up in any other way)...
but i think i pretty much deciphered the T&C's and have them interpeted correctly...
or at least as the casino has represented them. correct me if i'm wrong,
I still wanna know, although I really doubt I would take this bonus if I do
ever decide to deposit here,
it's one mess i have no desire of getting tangled up in!





http://www.richreels.com/promotions.asp#welcome

[kixxumass]

Did I High-Jack this thread a couple of posts back?

hahaha!

I think I did! what started out as a beef with GM,
kinda veered off into Rich Reels, Bellerock, and
The Trident Group! ...My Bad.

Anyway, Back to the original subject,

Is Grand Mobdial and Casino Share part
of the PlayShare Partners Group?

If so, then I'm confused.
In the quest for finding a decent, reputable
casino that isn't cloaked in deceptive
bonus disguises, I came accross this
casino and have never heard of them
before, yet they claim to be a part of
the PlayShare Group of Casinos...

Crystal Ball Casino = www.cbcasino.com

On The "About Us" Page, It states:

ABOUT US:

Crystal Ball Casino

Welcome to cbcasino .
We are an exciting online casino and offer over 300 games to choose from, with some of the biggest Progressive Jackpots to be found on the net.


We offer a fantastic range of promotions, to find out more about the promotions click here
cbcasino are part of the PlayShare Partners Group of Casinos which are operated by Naden Inc and are powered by MicroGaming, the leading software provider in the world.

For a full list of the Casino’s Click Here:

http://list.playsharepartners.com

What I find strange is, if GM and Casino Share ARE part of the
PlayShare Partners Group, Then why are the not listed on
this playshare partners list?

There is no Grand Mondial on there at all,
and the only Casino Share Casino listed on there
is Casino Share Japanese and Casino Share Spanish.

All the other casinos on this list I have never even
heard of. Including this Crystal Ball Casino,
which I was looking for information on, as a
prespective player, but if they are affiliated with
Grand Mondial forget it...

I would just be jumping out of the frying pan
and into the fire!