Bitch and Moan I had $0 cash back deposited to my Cocoa Casio account!!

[bernynhel]

Woo hoo!

The emails say it all:

1.
From: William XXX(XXX@XXX.com)
Sent: Sat 7/26/08 9:41 AM

To: Cocoa Casino Support (support@cocoacasino.com)
Do you reward depositing players with a cash back, no deposit free chip or just with more deposit match bonuses? For example, if I deposit $50 and play it through, will I find a no deposit cash back free chip in the "promotions" section of the cashier in the near future or just more deposit match bonus offers?
2.
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Sat 7/26/08 10:42 AM
To: XXX@XXX.com
Dear William XXX,
Following up on your email.
Currently we still have the Saturday loyalty offers if a deposit was made in the days prior.
You will then receive deposit and nodeposit matching bonuses which depend on the deposited amount for your account.
If you have any further questions, please don't hesitate to contact us again.
Have a nice day.
Sincerely,
Cocoa Casino Customer Service
3.
William, Your Weekly Cashback has been Deposited!‏
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Sat 7/26/08 10:05 PM
To: XXX@XXX.com
Hi William,
We are pleased to let you know that your weekly Cashback Bonus has been added to your casino account! Simply login to the casino cashier to claim your 5% Weekly Cashback Bonus....
Thank you so much for choosing Cocoa Casino! If you have ....
Enjoy your bonus and have a great day!
Sincerely,
Sarah,
Your VIP Manager,
Cocoa Casino - Winning Has Never Tasted So Good!
4.
RE: William, Your Weekly Cashback has been Deposited!‏
From: William XXX (XXX@XXX.com)
Sent: Sun 7/27/08 12:52 AM

To: Cocoa Casino Support (support@cocoacasino.com)
According to your email, my weekly cash back has been credited to my account yet when I checked, all I found was the $1 from a comp point conversion made just before logging out. Please advise.
William X. XXX
Los Angeles
5.
Re: RE: William, Your Weekly Cashback has been Deposited! (Issue #366253)‏
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Sun 7/27/08 4:51 AM
To: XXX@XXX.com
Dear William XXX,
Following up on your email.
Unfortunately, As your cashback for this week is $0 you do not qualify for this weeks cashback bonus.
Please be aware that the cashback bonus is based on based on deposits less withdrawals less promotions less player's balance.
Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.
Have a nice day.
Sincerely,
Nathan
Cocoa Casino Customer Service
6.
RE: William, Your Weekly Cashback has been Deposited! (Issue #366253)‏
From: William XXX (XXX@XXX.com)
Sent: Sun 7/27/08 11:42 AM
To: Cocoa Casino Support (support@cocoacasino.com)
As I made two deposits yesterday, when does the cashback for those deposits apply? And why would you send someone a notice claiming that $0 has been deposited into their account? You may submit a reply here:

http://www.casinomeister.com/forums/...tml#post246676

There may be others interested in your response to my questions, as well.

William J. Bernstein
Los Angeles

No matter how you cook it, stir it, whip it up or frappe it, ain't BS still just BS?

[silcnlayc]

I got a nice tidy sum in mine...means they got a nice tidy sum from me, don't it

[bernynhel]

lol If you receive that email, I would hope you do! I've had as well, but not when the email notified me. And I can never pass up an opportunity to let the casino view it's stupidity as others may, that they may be discouraged from more stupidity.

[bb28]

I had a similar bitch and moan session regarding Pantasia a few days ago.
See here. http://www.casinomeister.com/forums/...cash-back.html

My biggest complaint was that the terms that they quoted me in the email are no where listed on their website.

I don't see myself depositing with them again. I don't think I like the new bonus system that many of the Rival's are offering.

[chuchu59]

It would have been fine and dandy if 'promotions' had not been included in Cocoa's cashback formula.

[bb28]

Originally Posted by chuchu59

It would have been fine and dandy if 'promotions' had not been included in Cocoa's cashback formula.

Agreed and you summed it up excellently. That is the issue with Pantasia's new formula also, plus the fact that their terms and conditions aren't updated to cover that. I pointed it out several times........but the response I got was.....pretty much tough shite.

It's all about more profit for them and yes I know they are in the business of making money, nothing wrong with that, but what about loyalty?
I've heard it said in other places that some of the Rival's weren't making the profit they wanted to make so they had to cut back on things, especially No Deposit bonuses, but who knows?

If you are a new player.....then I guess you would assume things are pretty good because you don't know what they offered before.
In my experience with some of the other player software platforms, Rivals have rewarded me much more for being loyal than others, but I think that is probably going to be a thing of the past.

[bryand]

Seems I made it to "Ultra Titanium Mega Bling-Bling VIP" level at Pantasia and Paradise 8 only to find payouts were slower and bonuses suck. IMHO, the best Rival by far is Sloto'cash. Absolutely no BS with them. Sorry if this sounds like a shill.....it's just my experience.

[bernynhel]

Originally Posted by bb28

Agreed and you summed it up excellently. That is the issue with Pantasia's new formula also, plus the fact that their terms and conditions aren't updated to cover that. I pointed it out several times........but the response I got was.....pretty much tough shite.

It's all about more profit for them and yes I know they are in the business of making money, nothing wrong with that, but what about loyalty?
I've heard it said in other places that some of the Rival's weren't making the profit they wanted to make so they had to cut back on things, especially No Deposit bonuses, but who knows?

If you are a new player.....then I guess you would assume things are pretty good because you don't know what they offered before.
In my experience with some of the other player software platforms, Rivals have rewarded me much more for being loyal than others, but I think that is probably going to be a thing of the past.

Email exchanges du jour:

1.
Re: RE: Your cash back bonus has arrived! (Issue #397625)
From: Pantasia Support (support@pantasia.com)
To: bernynhel@XXX.com
Mon 8/04/08 8:25 AM
Dear William XXX,
Following up on your email.
We have adjusted the missing monthly promotion offered for your account and all promotions should be showing.
Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.
Have a nice day.
Sincerely,
Pantasia Customer Service

2.
RE: Your cash back bonus has arrived! (Issue #397625)
From: William XXX (bernynhel@XXX.com)
Sent:Mon 8/04/08 10:12 AM
Reply-to:johnhinkleyjr@XXX.com
To:Pantasia Support (support@pantasia.com)
Well, if you did, they are not, if "all" was meant to include a cash back bonus. Currently, there are 3 deposit match bonuses residing in the "PROMOTIONS" box on my "Cashier and Control Panel" page.
Had a client of mine been been so stupidly misinformed, TWICE, no less than one VP, five managers and approx. thirty supporting personnel (per VP, or so) would have had cleaned out their desks and been escorted out of the building by, lets see, its 09:21:00 AM now in Beverly Hills so I'd make a conservative estimate of, oh, roughly no later than 09:21:00:00:00:01 (trillionths of a second - at least that's how fast neurologists agree any given decision might be made by any reasonably healthy primate of average intelligence. Though in this particular instance, I think even I could top that)!!!
What I don't know: Practically anything about the mechanics of an online, business tech glitch or what anyone making at least a million dollars a year less than any executive's assistant in my company had better know and have handled way before his boss ever even comes close to hearing about it.
What I do know: The original problem (Subject: Re: RE: Your cash back bonus has arrived! [Issue #397625] F.Y.I. ) occurred because some idiot assumed that something that was supposed to be somewhere actually made it there with out having someone, anyone, check to make sure it got there before telling the mother(original modified here for CM)king (we normally do not asterisk here unless there is the chance that this my be viewed in a country where making light references to such a parental/offspring activity may be considered in poor taste due to the fact that "mother(original modified here for CM)king" is either considered by the local "natives" to be either sacred or is the national pastime) client that "...it actually did get there and that, holy of holys, it is there right now! Woo hoo!"
What is even dumber than an idiot? Shit, don't tell me! I used to know this. I swear its on the tip of my tongue. Oo oo I know! The dope responsible for this embarrassment!
William J. XXX
Los Angeles

3.
RE: Mr XXX's previous email
From: William XXX (bernynhel@gooutsideandplaygof**kyourself.com)
Sent:Mon 8/04/08 10:41 AM
To:Pantasia Support (support@pantasia.com)
Any statements made by Mr. XXX in any and all email, past, present and going forward, describing any professional activity executed by Mr. XXX or descriptions of any business company or professional firm Mr. XXX may have and may still claim to be, by any stretch of the imagination, professionally associated to Mr XXX are false. They are complete fabrications of fiction (lies, if you will) created entirely by Mr. XXX, on his own, with no assistence from anyone either living or deceased, to illustrate a point and should any of Mr. XXX's character's or entities appear too similar to any real persons or entities, tough shit!

William J. XXX
Los Angeles

4.
To: bernynhel@XXX.com
Subject: Cashback Bonuses and how they work...
From: support@cocoacasino.com
Date: Mon, 4 Aug 2008 14:35:31 -0400

by now you've all seen:

Cashback Bonus Explanation
Hi William,
It has come to our attention that there is confusion amongst some players regarding our Cash-Back bonuses, or more specifically, cases where the notification email has been sent to a player but the promotion was not available in the casino cashier for them to claim.
What is occurring in these situations is as follows: The system that blah blah blah

and finally
5.

RE: Cashback Bonuses and how they work...
From: William XXX (bernynhel@XXX.com)
Sent:Mon 8/04/08 11:51 AM
Reply-to:johnhinkleyjr@XXX.com
To:Cocoa Casino Support (support@cocoacasino.com) or whoever Rival casino

Your explanation of the issue is obvious, as it was obvious then, immediately, at the first incidence - at least it was obvious to me and while yes, as you might be thinking, I am a genius and boy, don't you wish you were just half as smart as me, I know nothing, absolutely nothing about operating online casino promotions. Since you people are the top industry experts on the planet at this sort of thing, I can't help but wonder, "How does anyone this f(original modified here for CM)king stupid become the top industry experts on the planet at this sort of thing?"

[bb28]

I not only got $0 at Cocoa but $o at P8.
I know I'm repeating myself but they need to post this term on their website, " Please be aware that the cashback bonus is based on based on deposits less withdrawals less promotions less player's balance," along with the awesome, yes I'm being sarcastic, VIP levels showing the % of cash back. This information not being on the website is deceiving.....imo.

Simon Says always has had a monthly cash back bonus for me for the past several months, but not this time and I don't see anything that different. When I inquired with Simon Says about it, I got the same answer from them regarding it. The cashback bonus is based on deposits less withdrawals less promotions less player's balance.
I don't know it for a fact but I think SS has not been following this formula until this past month, because I have always gotten cash back before and I' m sure that it wasn't based on the NEW formula in bold above. It was a % of my deposits....not taking into account any of the bs mentioned above.
Funny thing is I did get a cash back bonus from TIV for the 1st time and since I've been playing Sloto I always get it. After fighting with Pantasia last month over it, I did get $5.00 back this month. Guess it might have been more had I not uninstalled after the little fiasco last month.
Maybe it's time to clean up my computer a bit.

[bernynhel]

Originally Posted by bb28

I not only got $0 at Cocoa but $o at P8.
I know I'm repeating myself but they need to post this term on their website, " Please be aware that the cashback bonus is based on based on deposits less withdrawals less promotions less player's balance," along with the awesome, yes I'm being sarcastic, VIP levels showing the % of cash back. This information not being on the website is deceiving.....imo.

Simon Says always has had a monthly cash back bonus for me for the past several months, but not this time and I don't see anything that different. When I inquired with Simon Says about it, I got the same answer from them regarding it. The cashback bonus is based on deposits less withdrawals less promotions less player's balance.
I don't know it for a fact but I think SS has not been following this formula until this past month, because I have always gotten cash back before and I' m sure that it wasn't based on the NEW formula in bold above. It was a % of my deposits....not taking into account any of the bs mentioned above.
Funny thing is I did get a cash back bonus from TIV for the 1st time and since I've been playing Sloto I always get it. After fighting with Pantasia last month over it, I did get $5.00 back this month. Guess it might have been more had I not uninstalled after the little fiasco last month.
Maybe it's time to clean up my computer a bit.

Let's break it down a little: They needed to not have employed a bonus program that automatically emails their customers, notifying them that a bonus has been credited to their account when the amount of that bonus, most likely, is fuc(modified from the original for use at CM forums)king ZERO!