Bitch and Moan I had $0 cash back deposited to my Cocoa Casio account!!

[bb28]

Originally Posted by bernynhel

Let's break it down a little: They needed to not have employed a bonus program that automatically emails their customers, notifying them that a bonus has been credited to their account when the amount of that bonus, most likely, is fuc(modified from the original for use at CM forums)king ZERO!

Pretty big screw up........agreed!

[chuchu59]

I have just received a mail from Paradise8 stating that the 'promotions' bit is removed from the formula calculations for cashback. This was done after discussions with Rival. Anyone else receiving this notice?

Meanwhile the new formula is (Deposits) - (Withdrawals) - (Wins) x (Cashback%) = (Cashback bonus)

[classymom]

Originally Posted by chuchu59

I have just received a mail from Paradise8 stating that the 'promotions' bit is removed from the formula calculations for cashback. This was done after discussions with Rival. Anyone else receiving this notice?

Meanwhile the new formula is (Deposits) - (Withdrawals) - (Wins) x (Cashback%) = (Cashback bonus)

Yep - I got the email too. I still dont know if I like this new bonus system...

[chuchu59]

This new bonus structure seems fair to me although I really think that the Rival casinos should drop a little something to affected players' accounts for the hassles.

[bernynhel]

Originally Posted by chuchu59

I have just received a mail from Paradise8 stating that the 'promotions' bit is removed from the formula calculations for cashback. This was done after discussions with Rival. Anyone else receiving this notice?

Meanwhile the new formula is (Deposits) - (Withdrawals) - (Wins) x (Cashback%) = (Cashback bonus)

I'm confused, as usual, but if this is a good thing (and bleeve me, they're damage control is all focused here in the hopes of getting any, immediate, real-time, positive reaction from anyone!) then don't buy any hooey for their reasons about why any changes are made. They were only made at all cuz they've been reading about how stupid they look here!

So right away they realize they've wasted gangs of time and money putting together something so lame that a primary result of the math they probably all fought over is an email to clients congratulating them on the $0 bonus that the casino has just had the pleasure of crediting to their account! YIKES! If I was a Rival operator and I saw just the title for this thread (perfectly composed, if I do say so, myself!- ees whot I do, man!)I wouldn't even take the time to change my fast filling panties before making the first move in the direction of fixing this mess! In fact, Rival should comp me, big time! But I guess they just can't love me with the intensity that I do!

Reading about it's lameness here within minutes of the launch, seeing their own, mind numbing stupidity magnified through their customer's (O' Horror of Horrors!) eyes, and so on and so on (and they should be kissing Bryan's ASS for the privilege - this site is a HUGE asset for them!!!!) Well, let's just recognize the power of The Mighty, Mighty CM and thanks Bryan!!!

[bernynhel]

Originally Posted by chuchu59

This new bonus structure seems fair to me although I really think that the Rival casinos should drop a little something to affected players' accounts for the hassles.

They just DID! To ME of all people! This AM!

Now I'd like to reiterate what I've always said about the Rival software casinos:

Those guys are SURE ON THE BALL! BOY O BOY DO THEY KNOW HOW TO STRUCTURE A BONUS PROGRAM!

lol
Really folks! Very few casino operators have the where-with-all to guage their customer's reactions to messed up BS and burn rubber to set it right like these guys just did!

To all Rival operators, affiliates and personnel...

[bernynhel]

ALL HAIL THE THE AWESOME POWER OF THE MIGHTY, MIGHTY CASINOMEISTER AND LET THE PITIFUL CRIES OF THE WEAK CONTINUE TO BE HEARD AND SO FOREVER BE EMPOWERED THROUGH HIM!!!!!

found in my morning email ......

Thanks for your feedback William (Issue #401964)‏
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Fri 8/08/08 4:02 AM
To: bernynhel@XXX.com


Hi William,

I wanted to follow up with your last email regarding the new cashback program and the calculation involved in rewarding players. I sent out a email to all players about the change but in the event you didn't receive it...

I have been coordinating with Julia from Paradise 8 over the past week in working with Rival to remove the 'promotions' portion that was originally in the equation. They removed it a few days ago and now the equation is simply:

(Deposits) - (Withdrawals) - (Wins) x (cashback %) = (Cashback bonus)

You were absolutely correct; it didn't make sense to have promotions be part of the equation. I must thank you for sending us an email to help inform us of that.

I have credited your account with a $20 No Deposit bonus for your constructive feedback. Thanks again! (bold/ital added by bernynhel)

Regards,

Sarah
Your VIP Manager
Cocoa Casino - Winning has never tasted so good!

[bryand]

And I thought I was taking the high road by not complaining......lol.

[chuchu59]

Originally Posted by bryand

And I thought I was taking the high road by not complaining......lol.

LOL. I stooped so low and still got nothing

[bernynhel]

Originally Posted by bryand

And I thought I was taking the high road by not complaining......lol.

Never, ever not complain. Except if the ol' lady's pot roast is a little, uh, off.