intercasino free flight offer not honoured

[eichmann]

Many of my friends opened intercasino accounts because of a bonus offer promising a free flight to the USA . I live in Australia and it sems that TLC ( the company handing the promotion for intercasino) have no intention of honouring the promotion. they are giving out false phone numbers and false email addresses to avoid anyone trying to claim their prize. Now it seems the latest ploy is to change one of the conditions of not flying on a public holiday to now mean that the customer can not travel if the travel period contains a public holiday ( in australia or the USA !) This effectively eliminates all possible travel dates.


Has anyone here from Europe successfully managed to collect an air ticket from this promotion ?

[Slotster!]

Originally Posted by eichmann

seems the latest ploy is to change one of the conditions of not flying on a public holiday to now mean that the customer can not travel if the travel period contains a public holiday ( in australia or the USA !) This effectivel

An exaggeration, surely? That would mean that between the USA and Australia -- there's 365 public holiday days a year!?? If that's the case, I'm spending half my time in Las Vegas and the other half in Brisbane

Intercasino are an extremely well established and reputable casino; I'm sure they would never knowingly offer any sort of dodgy promotion! Have you PM'd the rep here for help/explanation?

[silcnlayc]

If that's the case, I'm spending half my time in Las Vegas and the other half in Brisbane

Me too!

[eichmann]

Intercasino may have a good name but TLC who organised the promotion certainly do not. Try googling TLC with "free flights" and words like scam and fraud.

It is quite possible they never understood the cost of flights from australia to the USA. It is hard to get a fare to the USA from Australia for under $2,000. routing restictions on the ticket mean it would probably cost them much more.
whatever the reason is they seem quite determined to make sure australians cannot collect

check the relevant post on the australian poker forum
http://www.pokernetwork.com/Nnoticeb...mmary_ID=16554

[ryan_hartley]

I am extremely disappointed to hear this feedback. I have spoke to TLC Marketing at length over the last couple of days to reiterate the importance of them providing the high level of service we demand. I believe the time difference between their main UK booking office and Australia has been a key factor in Australian players initially having difficulty contacting booking agents over the phone. I sincerely apologise for this and would encourage any Australian players to alternatively e-mail this specially designated e-mail address (which will be manned locally) with any booking queries going forward… australia.concierge@tlcmarketing.com

Please can I also reassure all players who took up the promotion that you will all receive your flight. We pride ourselves on honesty and communicating information up front. The full terms and conditions for the promotion were viewable throughout the duration of the promotion and can be viewed again here - http://www.intercasino.com/minisite/...ight/9/go.html. Despite my huge annoyance at the unsatisfactory service some of you have received, we have had a number of positive responses from players who have been delighted that this promotion has given them the opportunity to fly to the States. TLC Marketing are a global company, approved by the ISP (Institute of Sales Promotions) and I have their word that they will meet the promise of a ‘flight to the USA’ for each and every player who sends in their booking form (no matter where you are located).

If any players experience further problems, then please feel free to contact me and I will personally do all I can to assist – ryanh@intercasino.com

Ryan Hartley
InterCasino Manager

[luckyshades]

Originally Posted by ryan_hartley

Please can I also reassure all players who took up the promotion that you will all receive your flight.

Ryan, please stop spewing this crap to us. I will NOT get my free flight, because of this dodgy promotion, and neither will several of my friends. No-one was told when signing up for this promo they could fly when TLC Marketing deem fit - they were told they would receive a flight to the USA.

At first I was going to give you guys the benefit of the doubt but after thinking about it you are either a) complicit in this dodgy scam or b) a company who made a terrible error in judgement using a company known the World over for scamming people out of what they are entitled.

Either way InterCasino is VERY much to blame in my opinion, and your absolute failure to do anything about the situation reflects poorly on you and your company.

At the end of the day online sites rely on having the trust of their players (shall we look at the Absolute Poker example) and at the moment, I dont' see how anyone could trust your site.

If you have any integrity you should personally step in and do something about this - rather than hiding behind the "I know nuthink" excuse.

At the end of the day, whilst TLC are the company who are screwing people here, you are the guys who enlisted their help, you are the guys who benefited financially from running this promotion, you are the guys who should own up to your mistake / error in judgement or complicity in this scam and you are the guys who need to make it right for the customers who put their faith in InterCasino.

[Casinomeister]

Originally Posted by luckyshades

Ryan, please stop spewing this crap to us. I will NOT get my free flight, because of this dodgy promotion, and neither will several of my friends. No-one was told when signing up for this promo they could fly when TLC Marketing deem fit - they were told they would receive a flight to the USA.

At first I was going to give you guys the benefit of the doubt but after thinking about it you are either a) complicit in this dodgy scam or b) a company who made a terrible error in judgement using a company known the World over for scamming people out of what they are entitled.

Either way InterCasino is VERY much to blame in my opinion, and your absolute failure to do anything about the situation reflects poorly on you and your company.

At the end of the day online sites rely on having the trust of their players (shall we look at the Absolute Poker example) and at the moment, I dont' see how anyone could trust your site.

If you have any integrity you should personally step in and do something about this - rather than hiding behind the "I know nuthink" excuse.

At the end of the day, whilst TLC are the company who are screwing people here, you are the guys who enlisted their help, you are the guys who benefited financially from running this promotion, you are the guys who should own up to your mistake / error in judgement or complicity in this scam and you are the guys who need to make it right for the customers who put their faith in InterCasino.

I don't really understand why you're getting aggressive here - the only probelm I see is that one can only fly during non-holiday period times - and this is stated clearly in their terms and conditions.

Australian holidays (at least in Sydney):

Well there's today - the Queen's birthday
4 August - Bank Holiday
6 October - Labour Day
25 December - Christmas
26 December - Boxing day

US holidays
4 July - Independence day
1 September - Labor day
13 October - Columbus Day (don't know if that counts)
11 November - Veterans Day
27 November - Thanksgiving
25 December - Christmas

You guys are making it look like they said "no weekends". You have plenty of room to work with here. You have virtually the entire month of August (except one day in the middle), nearly the entire month of September, and most of October. What are you complaining about?

[Casinomeister]

Just another note - it really doesn't matter which company Intercasino is using for travel arrangements. If Intercasino says you'll get your flight, you'll get your flight.

[happygobrokey]

Originally Posted by luckyshades

Ryan, please stop spewing this crap to us. I will NOT get my free flight, because of this dodgy promotion, and neither will several of my friends. No-one was told when signing up for this promo they could fly when TLC Marketing deem fit - they were told they would receive a flight to the USA.

At first I was going to give you guys the benefit of the doubt but after thinking about it you are either a) complicit in this dodgy scam or b) a company who made a terrible error in judgement using a company known the World over for scamming people out of what they are entitled.

Either way InterCasino is VERY much to blame in my opinion, and your absolute failure to do anything about the situation reflects poorly on you and your company.

At the end of the day online sites rely on having the trust of their players (shall we look at the Absolute Poker example) and at the moment, I dont' see how anyone could trust your site.

If you have any integrity you should personally step in and do something about this - rather than hiding behind the "I know nuthink" excuse.

At the end of the day, whilst TLC are the company who are screwing people here, you are the guys who enlisted their help, you are the guys who benefited financially from running this promotion, you are the guys who should own up to your mistake / error in judgement or complicity in this scam and you are the guys who need to make it right for the customers who put their faith in InterCasino.

just wow. he said he was getting it sorted, so chill. also, i can think of a myriad of reasons someone would want to trust intercasino. it takes quite a magnitude of cock-up to undo the years of good and generous customer service intercasino have.

mind, i haven't played since they made their bonus way junkier, but they lost a lot of money over the years to that monthly. i know many players would even play the bonus no-risk, since crypto had it set up that bonus money is played first. so to say inter are cheapskates or bad promoters lacks weight.

a flight is difficult to set up, especially if you guys get to choose the day/time. put yourself in their (tlc's) shoes: if you had hundreds of people (from various nations?) all wanting to book flights (to different destinations within the USA?), it's going to be tough to secure flights that meet everyone's needs.

and i didn't read the terms but both ryan h and you phrase it as plainly "a flight to the USA". if they wanted to be super-mean they could require that flight to be flown in the year 2084 or at any other absolute time of their choosing. also is there a promise of a flight "from the USA" back to your original point of departure?

just saying it could be a lot worse and ryan came on and promised everyone eligible is getting a flight booked. so what is there to be so aggro about? i suppose you send back a complimentary ice cream that doesn't come with a cherry?

relax, dude.

[luckyshades]

Casinomeister - please find me a 4 week window where I can travel to the United States that includes no public holidays or airline lock out periods between now and March 31st next year (heres a tip, most of July is summer holidays and therefore a lock out period in the USA).

Now I could be a real jerk and say find me a 3 month period, since that's what the T&C says I'm entitled to, but I'll settle for 4 weeks.

As for being clearly stated in the T&C my solicitor strongly disagrees with you ... but I assume you have a law degree ???

My biggest problem stems from the fact that NO ONE would ever return my calls to discuss this with me, so in the end I had to go out and book my own travel just days before departure, meaning the cost sky-rocketed.

TLC are renowned for making their promotions so difficult to claim that the VAST majority of people just give up and stop trying - and InterCasino should have known better than teaming up with a company who has thousands of complaints recorded against them the World over.

I will NOT get a flight to the USA from InterCasino, and neither will most of my friends.

Maybe they should change the name of the promotion to "you will fly when we god damm well tell you to fly to the USA".

Ryan Hartley needs to do something more than send reassuring emails and post lies on internet forums.