intercasino free flight offer not honoured

[luckyshades]

Just another note - it really doesn't matter which company Intercasino is using for travel arrangements. If Intercasino says you'll get your flight, you'll get your flight.

They will most assuredly offer me a flight - of that I have no doubts.

Of course the fact that I will not be able to choose my dates for travel could be a bit of a problem dont you think ???

They NEVER stipulated that they would TELL us when we could fly - they asked us for 3 different dates for travel which would be acceptable to us. I supplied them with 3 and they knocked back all of them.

So yes, techinically, we will all be offered a flight - but that's not what we signed up for.

[happygobrokey]

you're upset you can't have your return flight whenever you please? please. circa one month is not long enough of a trip for you? your flight is paid for. bummer it doesn't work out that you can stay any longer, but i'm sure they would have no problem with you paying your own way home and staying a decade if you like. you want the flight home for free too? you leave when they say to leave then, eh?

if taking the flight is really too much of an inconvenicence to you, maybe just keep making noise about it and inter will give you some kind of refund; i'd recommend $1000 in chips with a 50x turnover.

it's hoops, but what isn't? the free lunch went extinct long ago. take it or leave it.

[lauram]

Im sorry you feel that way, but you might have to just change your plans so that you can fly in their time limits. Its no different then i can see as if you used your free air miles program we have here in canada. Or some of the dif travel programs they do offer. I have talked with a few that have won free flights from casinos and yes they had to work around dates offered and they did land getting their flights. I know it puts a damper prob on your plans that you had for times you wanted but when places offer discounts or free travel really there is always blackout dates. Take a deep breath rethink with your friends and set up new times and have a blast after all its a free trip.

good luck

[Casinomeister]

Casinomeister - please find me a 4 week window where I can travel to the United States that includes no public holidays or airline lock out periods between now and March 31st next year (heres a tip, most of July is summer holidays and therefore a lock out period in the USA).

I'll find you plenty of two to three week windows. The terms and conditions are 100% clear and there is no room for any dodgyness. Intercasino has been in business for over 10 years and has never acted in an unprofessional or rogue-like manner. I don't think anyone here will disagree with me. Sure they aren't perfect - who is? But they go out of their way to please players and to treat them as fairly as possible if or when they make mistakes. You can't get much better than that.

Now I could be a real jerk and say find me a 3 month period, since that's what the T&C says I'm entitled to, but I'll settle for 4 weeks.

Eh? I didn't read that anywhere.

As for being clearly stated in the T&C my solicitor strongly disagrees with you ... but I assume you have a law degree ???

What are you, twelve? What makes you think I give a flying rats ass what your "solicitor" thinks about what I stated. Ask him what he thinks about accusing a corporation of criminal activity on a public highly Googled message board.

I will NOT get a flight to the USA from InterCasino, and neither will most of my friends.

Funny how you seem to be the only person complaining about this, and in fact, I'm not sure what exactly you're complaining about. What person at Intercasino stated that you were not going to receive a flight?

Ryan Hartley needs to do something more than send reassuring emails and post lies on internet forums.

Where did he lie? Be specific.

If you need to have a problem solved concerning an online casino or poker room, you've come to the right place. If you came here to slag off on someone or some thing, please re-read the forum rules that you agreed to when signing up.
http://www.casinomeister.com/forums/forum_rules.php

1.6 - No "Libelous" Posts. Do not make posts that could be considered libelous, defamatory, or posting merely to cause harm to another's business. Opinions are expected, but do not attack others with accusations of criminal activity unless this has been proven in a court of law.


2. Posting Complaints

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2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.

[same_old]

Wow This is a AWESOME promotion, I didnt even know about it. Luckyshades The T&C's may be a little vague to you but they have not held back any information they have been forward with everything. I really wouldnt be speaking to Bryan Like that when all the man is trying to do is help you (hes given you flight times and looked up our public holidays to give you the times you can fly, which i assure you-you didnt do yourself).
And at the end of all this how much has it actually cost you and your friends for these flights, I would personally wait and see how things pan out.

[luckyshades]

Brian, look I think you do a great job on this site.

But I feel that I'm well within my rights to tell people of my entirely unsatisfactory dealings with Ryan Hartley and InterCasino. Maybe not on your site, and if that's the case I'll respect your decision - however in my opinion InterCasino can't be trusted. Thousands of people will disagree I'm sure - good for them.

The promotion was AT BEST ambiguous and impossibly restrictive and at worst designed to ensure that as few people as possible could get what they were entitled to. But that's what TLC Marketing do. They make it nigh on impossible to actually claim what you are entitled to.

At the end of the day InterCasino went into a partnership with a company which is known the world over for screwing people. Just google TLC Marketing Scams and find out what they did in America with the Dockers campaign and Washington Mutual credit, in the United Kingdom with the Ebay MasterCard and in India where the case last year went to the Supreme Court.

InterCasino used terrible judgement in using this company, and I firmly believe that reflects on the site as a whole. If they enter into partnerships with companies who can't be trusted - then THEY can't be trusted in my opinion, and I'm well within my rights expressing that to as many people as I choose.

[luckyshades]

Lauram, I agree 100% with you.

And it should be noted I was extremely foolish to go out and make onward travel plans and accomodation arrangements before having my flights confirmed.

But I gave TLC Marketing plenty of time to contact me to discuss my flights - made 10 phone calls to their London offices which were never returned, sent repeated emails which went unanswered.

If TLC MArketing had of answered any of my calls or emails, they could have told me straight away my dates would not work and save me a great deal of money, time and frustration (not to mention International phone calls!).

Anyway, I'm pretty over this now. I went out and paid twice what I would have paid 2 weeks ago for a return flight leaving when I want to, returning when I want to. It's what I should have done in the first place.

TLC Marketing will go on making these impossibly restrictive conditions, and companies will continue to use them and make their customers unhappy much like the Dockers customers, the EBay MasterCard customers, the Washington Mutual customers, 35,000 banking customers in India ...

[Casinomeister]

...InterCasino used terrible judgement in using this company, and I firmly believe that reflects on the site as a whole. If they enter into partnerships with companies who can't be trusted - then THEY can't be trusted in my opinion, and I'm well within my rights expressing that to as many people as I choose.

Sure, no one said that you could not voice your opinion. There's just a right way to do it, and a wrong way to do it.

[lauram]

Hi again i know your upset. I just talked with a friend of mine is there anyway you can at least work out with them a deal that you can go on your trip even on standby and pay the service fee for this. Now with saying that the service fees
are low under 100 they are happy they got a bit of money out of this and lets hope they can make you happy and adjust and see if they can give you next cancellation or first add ons.

good luck keep me posted

[vinylweatherman]

These free flights offers are riddled with problems. Right back when HOOVER had a similar offer for those who bought their products. They expected only a small(ish) increase in sales, and the promo was intended to get rid of hard to shift stock. It went wrong because so many people bought "cheap flights with a free vacuum cleaner", and there were not enough actual flights available to meet the number of eligible claims. This lead to customers being denied their free flights simply because there were not enough to go around. Added to this, the company operating the promo deliberately set out to cover their asses by making it difficult for customers to claim their flights by sabotaging the process, such as deliberately leaving phones unanswered, not replying to letters etc. They were exposed by BBC Watchdog, and were in trouble with tranding standards. Eventually, pretty much everybody got their flight, or a compensation deal, but HOOVER lost credibility.

Pity that many other companies keep on making the same mistake, and it is down to how these promotions work. These are bought in, and operate on the basis that only a few of the eligible customers will actually bother to use their free flights since they are generally only available outside of peak travel times, and are obtained by bulk purchasing empty seats from airlines at a deep discount.
It goes wrong when people actually WANT their free flight, simply because it is there, and they get far too many claims than they can deal with. Unanswered and unreturned communications is a symptom of an overload of demand over staffing levels at their booking office. This can also mean that despite giving the proscribed 3 travel alternatives, there will simply be nothing available at all, making it look to the customer like the whole thing was a scam from the beginning.

Due to the nature of these promotions, NEVER book accommodation etc UNTIL you have a confirmed flight, even if this means delaying travel because things have not been arranged in time.

I won a "free flight to Europe" in an earlier Intercasino promotion, but as expected, the terms were pretty restrictive (had to be in the WINTER, and to a choice of only 5 cities), and I would have had to fly for the sake of it, rather than having a reason to, so I recycled the booking form through my printer. Having already won two full blown holidays with flights, I have no need to just fly for the experience of it.
I would most likely have been offered a flight if I really wanted one, but I would have had to pay for accommodation, travel, etc.

I can fly for 1p with Ryanair anyway, so nearly free, and would have more chance of going when and where I wanted, but the extras would probably cost a packet with that crafty Irishman