Another Inetbet birthday bonus issue

[NZmumof4]

Start at the bottom to read my initial email to inetbet......I am still in the dark as to how someone with a 14 cent withdrawal amount....with no playthrough.... who uses a coupon for 90% ...then deposits ....then the match does not show up....then contact support....then get me the customer even more confuzzled.......then when the customer who deposits every week complains as they feel they have been ripped off.....support tells the cutomer "we will close your account" I was hurling insults"...like I said in my email I am shocked!!!!!!!!!!!!!!!!

What is it wiyj your attitude.
I politely explained to you twice the terms of the coupon you entered only for you to say you have been ripped off.
If you feel you have been ripped off we can close your account and you can play elsewhere.
Being a customer does not allow you to hurl inssults.
----- Original Message -----
From:
To: support@inetbet.com

Sent: Sunday, April 13, 2008 7:41 PM
Subject: FW: Re: coupon issue upset and confused


WOW "ok I won't bother" is this the way to treat a customer, I am totally shocked!!!!!!!!!

So I am a bother to you? well tough ...I am a paying customer who also got ripped of today, I am allowed to question that for sure.



-------------- Forwarded Message: --------------
From: "Support" <support@inetbet.com>
To:
Subject: Re: coupon issue upset and confused
Date: Sun, 13 Apr 2008 18:23:43 +0000

Kim
OK, I wont bother explaining iy again for you, so I have removed the coupon.
You have no coupon and no playthrough now.
Kind regards
CSR Alan
----- Original Message -----
From
To: support@inetbet.com

Sent: Sunday, April 13, 2008 7:16 PM
Subject: Re: coupon issue upset and confused


Hi support, I am totally confused and upset...when I went to deposit today I had a WITHDRAWAL amount of 14 cents and no playthrough on the 14 cents ...so I entered a coupon it came up saying I had a 90% match on my next deposit so I went ahead and deposited and nothing showed up !

Have you been in my transaction history?

This happened to me last week and after contacting support it was fixed. I am very upset over this, as a player at inetbet I "KNOW" the rules and if I had a playthrough sitting on a measley 14cents I would have played it before I added a coupon.

[NZmumof4]

Kim
I never said you got the bonus, I said you have to met a playthrough prior to it redeeming, when you hit the requirement tha coupon will redeem.
----- Original Message -----
From: xxxxxxxxxxxxxxxx
To: support@inetbet.com
Cc: xxxxxxxxxxxxxxxxx
Sent: Sunday, April 13, 2008 6:15 PM
Subject: coupon issue


Hi support,
I never got the bonus!!!!!!!!!!!!!! I deposited 40.00 and never got the 90% match bonus, how can I play through something I did not get, can you please help warm regards Kim.




------------- Forwarded Message: --------------
From: "Support" <support@inetbet.com>
To: xxxxxxxxxxxxxxxxxxxxx
Subject: Re: deposit/coupon issue
Date: Sun, 13 Apr 2008 17:02:02 +0000

[NZmumof4]

Kim
I never said you got the bonus, I said you have to met a playthrough prior to it redeeming, when you hit the requirement tha coupon will redeem.
----- Original Message -----
From: xxxxxxxxxxxxxxxx
To: support@inetbet.com
Cc: xxxxxxxxxxxxxxxxx
Sent: Sunday, April 13, 2008 6:15 PM
Subject: coupon issue
Dear Kim
The coupon has a playthrough that has to be met first, you have not reached this yet, that is why the coupon has not redeemed.
It clearly states the requirements on the coupon and the playthrough required..
At this time you are just under $150 short of this.
Kind regards
CSR Alan


Hi support,
I never got the bonus!!!!!!!!!!!!!! I deposited 40.00 and never got the 90% match bonus, how can I play through something I did not get, can you please help warm regards Kim.




------------- Forwarded Message: --------------
From: "Support" <support@inetbet.com>
To: xxxxxxxxxxxxxxxxxxxxx
Subject: Re: deposit/coupon issue
Date: Sun, 13 Apr 2008 17:02:02 +0000

[bb28]

Assuming that you posted all your emails back and forth, that is an example of a very rude CS person, really terrible CS and one who needs to use a spell check.

[NZmumof4]

First of all I am sorry for the broken emails as it would not let me put it all in one posting...yes these are truthfully all the emails from this issue today i am so upset as I deposit there a lot and like to think i am a good customer

[just play]

If you feel you have been ripped off we can close your account and you can play elsewhere.

Gotta love the standard response from them

[bb28]

Originally Posted by just play

Gotta love the standard response from them

I hope you are kidding..........right?
Surely that is not a standard response, especially when the customer was not being rude to them.

[NZmumof4]

Even if I made an error ( and I don't think I did) my dismay is the the replies I got from support, I have not had a lot of money to play with in the past week or so ...so I thought I would use the birthday promos...this happened to me last week with a coupon but it was fixed with no negative overtones

[bb28]

The replies you received are inexcusable, I would think that management owes you a apology. Alan could use some CS training and if I were his supervisor, he'd be reprimanded.

[just play]

Originally Posted by bb28

I hope you are kidding..........right?
Surely that is not a standard response, especially when the customer was not being rude to them.

No, not kidding at all.

Find any iNetBet thread, and you will see. That's their standard response, "you don't like it here, go somewhere else".