Another Inetbet birthday bonus issue

[suzecat]

Originally Posted by bb28

I might be wrong but seems there was another thread that mentioned this Alan's person name and it mentioned how rude he was.
I will say that when Emily responds, she isn't rude or condescending but who ever the Inet promo person is could use a few lessons from her.

Just my opinion but if someone has a issue with a known casino that frequents the forum here, they should first give the casino in question a private PM or email and then if the response isn't satisfactory, then they can take it public if they desire.

That is not what happened in this case. They did contact the casino first and then they got that rude response from Alan.

Good idea bb28!
I have had only two issues with Inetbet in five years which Emily took care of very fast ............... just PM the rep and it's handled!

[bryand]

Before reading this thread I too deposited this weekend at iNetBet using the 90% birthday coupon and had to trade emails with them for an explanation (although I should have read through the T&C more carefully before using the coupon). I remember just seeing "20x" and not reading further for the additional 10x requirement. FWIW, my exchanges with iNet over this issue were prompt and professional although I would expect such a coupon from Virtual Group rather than iNet.

I apparently missed the point of the promotion: it's their birthday, not mine.

[Nifty29]

The thing is, a player shouldnt have to PM a casino rep here for something quite straightforward like coupon terms - these matters should be handled professionally and promptly by customer service.

In the actual matter of the bonus terms, the casino is quite correct in this case and the player was not 'ripped off' (and this was a harsh accusation anyway IMO).

I have to say Im still quite amazed at those emails ....it just isnt like the Alan Ive corresponded with for several years.

[chuchu59]

Originally Posted by RobWin

Reprimanded my ass...if that boy worked for me his ass would be fired first thing in the morning...I tell you the truth...INetBet is absolutely getting terrible at customer service or should I say "No Customer Service"...there's starting to be post after post and thread after thread on here about their customer service attitude and then some forum member states the facts on here and INetBet Promos comes on and the first thing they always have to say is "well you should contact CS instead of posting on the forum"...same standard response all the time...I'm really surprised that Emily has not come on the forum here and addressed this continuing issue of poor customer service...

Need I say more. As usual, Rob has beaten me to it. They have a terrible perception where they like to sweep everything under the carpet but they forget that the carpet rots and smells.

[NZmumof4]

Hi all, just a quick update ..I received an email in the early hours of the morning from support explaining the coupon I used and the T & C'S in a way I could understand ( not like the emails I was sent earlier)...I see from reading the posts that I wasn't the "ONLY" one that was confuzzled by these coupons I also might add as confused as I was and thought I was being ripped off there is no excuse for this kind of customer service & I have received no apology from support & I do not expect one!! . I will continue to deposit at inetbet as they "DO PAY OUT" but from now on I will not look as highly on thier customer support!!! also they need to get a phone line and get with the year 2008!!!!!!!!!!!!!!!!!!!!

[Mousey]

Originally Posted by ballysdb

It's funny I would come across this thread.
I just redeemed the 90% coupon at Inetbet. I then deposited $20.00 and nothing but the $20 deposit I made showed up. I couldn't find a phone number for them so I did a PM to the rep here. Haven't heard anything back yet. I don't understand why I wouldn't get it as I had no money in my account.

This, is the answer ...

Originally Posted by Nifty29

....

On the other hand, I also believe the player did not read the terms carefully, as the 90% birthday coupons at Inetbet require the deposit to be wagered xx amount of times BEFORE the bonus is credited. These coupons were NOT instant match bonuses, and the terms were indeed clearly stated with the coupon on the website.

....

[kakata]

Yes, but they cannot spit in your face, if you, good customer, misread or misundearstood theyr T&C.
Cmon guys..will always be someone who take theyr defense...unfukkinbelievable.
Also when theyr rudeness and lack of professionality is so evident.

[Mousey]

Originally Posted by NZmumof4

Hi all, just a quick update ..I received an email in the early hours of the morning from support explaining the coupon I used and the T & C'S in a way I could understand ( not like the emails I was sent earlier)...I see from reading the posts that I wasn't the "ONLY" one that was confuzzled by these coupons I also might add as confused as I was and thought I was being ripped off there is no excuse for this kind of customer service & I have received no apology from support & I do not expect one!! . I will continue to deposit at inetbet as they "DO PAY OUT" but from now on I will not look as highly on thier customer support!!! also they need to get a phone line and get with the year 2008!!!!!!!!!!!!!!!!!!!!

I agree, CS could have been much better. I also agree that INetBet should (at the very least) have phone support in addition to emails.

[bernynhel]

Loooooooooooooooooooooong ago I told these A-holes to close my account and NEVER let me back in. For EXACTLY what's goin on in this very thread!

It's been so long I've actually forgotten and clicked ona banner or two, here and there, and when I couldn't log in or register or whatever, and I still couldn't remember what went down, I have emailed and received replies from someone who OBVIOUSLY remembers ME and they explain the history. An I say, "Thank-you, A-hole, I remember now! Keep up the good work."

If I had ever experienced THAT level of customer service while STILL a customer, I might use a nickname that begins with the 2nd letter of the alphabet as my term of endearment for describing 'these people' - and I use that term LOOSELY (people, that is, NOT A-hole cuz that's right on) - instead a the first!

And another thing, as far as I'm concerned, I don't give a S**T WHAT NZmumof4 read wrong or right, no matter which way you stir it, clockwise, counter clockwise (opposite way), this casino's BS attitude is STILL BS attitude and they are.....well, "A-holes" really is the best description that comes to mind. That and expletive enhancements on A-holes too! But that comes later when I've had extra time to think about it and work myself up!. Stay down NZ!

[bernynhel]

Originally Posted by Mousey

I agree, CS could have been much better. I also agree that INetBet should (at the very least) have phone support in addition to emails.

Oh YEAH! That's ANOTHER thing! WHY don't they have a PHONELINE??? Don't worry Ima tell you inna next paragraph...

Cuz they would be so busy handling calls from customers who they have just PISSED OFF through their EMAIL, that they'd NEVER have TIME to do ANYTHING else!! I remember having THAT epiphany 3 years ago! Like it was yesterday! Are my EARS red? (see avatar)