Another Inetbet birthday bonus issue

[Nifty29]

I am totally shocked at the responses you received from Alan - he has never been anything but polite and helpful to me over the years.

Quite apart from the atrocious spelling and grammar, his tone and attitude was completely unacceptable.

On the other hand, I also believe the player did not read the terms carefully, as the 90% birthday coupons at Inetbet require the deposit to be wagered xx amount of times BEFORE the bonus is credited. These coupons were NOT instant match bonuses, and the terms were indeed clearly stated with the coupon on the website.

In this kind of case, it is never a good use of time to continue corresponding with Customer Service - just email the Manager and make a formal complaint.

[ballysdb]

It's funny I would come across this thread.
I just redeemed the 90% coupon at Inetbet. I then deposited $20.00 and nothing but the $20 deposit I made showed up. I couldn't find a phone number for them so I did a PM to the rep here. Haven't heard anything back yet. I don't understand why I wouldn't get it as I had no money in my account.

[RobWin]

Reprimanded my ass...if that boy worked for me his ass would be fired first thing in the morning...I tell you the truth...INetBet is absolutely getting terrible at customer service or should I say "No Customer Service"...there's starting to be post after post and thread after thread on here about their customer service attitude and then some forum member states the facts on here and INetBet Promos comes on and the first thing they always have to say is "well you should contact CS instead of posting on the forum"...same standard response all the time...I'm really surprised that Emily has not come on the forum here and addressed this continuing issue of poor customer service...

[NZmumof4]

NIFTY ty so much for clarifying the birthday bonus ...I had not idea I had to play my money twice before the bonus would activate SHEESH, I certainly did not read the bonus that way, I thought it was an instant match bonus....I wish now I had not added a bonus or deposited at all today ...as I could have used my precious deposit elsewhere.

Cheers Kim :0)

[RobWin]

Originally Posted by ballysdb

It's funny I would come across this thread.
I just redeemed the 90% coupon at Inetbet. I then deposited $20.00 and nothing but the $20 deposit I made showed up. I couldn't find a phone number for them so I did a PM to the rep here. Haven't heard anything back yet. I don't understand why I wouldn't get it as I had no money in my account.

You won't find a phone number or live chat either one with them Deb because they don't have them and apparently don't want to step foot into the 21st century !!

[NZmumof4]

<<<<<<<<<<< is moving to TX this year and cannot wait. TY all for your input, I deposit a LOT at inetbet and never used coupons all that much however it is much harder for me to deposit so I use coupons more than I used to....on a brighter note I just found out today my son is coming back from the Middle East this week after being deployed yippeeeeeeeeeeeee

[RobWin]

Originally Posted by NZmumof4

<<<<<<<<<<< is moving to TX this year and cannot wait. TY all for your input, I deposit a LOT at inetbet and never used coupons all that much however it is much harder for me to deposit so I use coupons more than I used to....on a brighter note I just found out today my son is coming back from the Middle East this week after being deployed yippeeeeeeeeeeeee

Congrats on your son coming back home and I hope he has a very safe trip back...

[bb28]

Originally Posted by NZmumof4

<<<<<<<<<<< is moving to TX this year and cannot wait. TY all for your input, I deposit a LOT at inetbet and never used coupons all that much however it is much harder for me to deposit so I use coupons more than I used to....on a brighter note I just found out today my son is coming back from the Middle East this week after being deployed yippeeeeeeeeeeeee

That is awesome news! I'm so happy for your family!

[NZmumof4]

I know I am changing this thread conversation I am so proud of the troops!!!!!!!!!!!!!!!!!!!!! this was my sons first deployment and he will probably have 3 more this year because of what he does I appreciate your feedback as I was so upset to be talked to in this manner and it justified my feeling that it was so wrong. cheers Kim.

[bb28]

Originally Posted by RobWin

Reprimanded my ass...if that boy worked for me his ass would be fired first thing in the morning...I tell you the truth...INetBet is absolutely getting terrible at customer service or should I say "No Customer Service"...there's starting to be post after post and thread after thread on here about their customer service attitude and then some forum member states the facts on here and INetBet Promos comes on and the first thing they always have to say is "well you should contact CS instead of posting on the forum"...same standard response all the time...I'm really surprised that Emily has not come on the forum here and addressed this continuing issue of poor customer service...

I might be wrong but seems there was another thread that mentioned this Alan's person name and it mentioned how rude he was.
I will say that when Emily responds, she isn't rude or condescending but who ever the Inet promo person is could use a few lessons from her.

Just my opinion but if someone has a issue with a known casino that frequents the forum here, they should first give the casino in question a private PM or email and then if the response isn't satisfactory, then they can take it public if they desire.

That is not what happened in this case. They did contact the casino first and then they got that rude response from Alan.