Cool Cat Crooks, etc

[ranham]

Well, I wish I had known about this site prior to playing at this casino but live and learn. On January 13 I made a request to withdraw $5000 which I had won playing slots (I was actually up at one point to $20,000 and had made a total of 26 withdraw requests and redeposits prior to my final cashout request). After waiting about two weeks with no cheque, I spoke to customer service who advised me I would not be getting my money as I had "not adhered to bonus rules"...I asked them to explain and they created some cock and bull story about playing 700 + games of blackjack on a slots only coupon (completely untrue btw). I suggested that maybe they check my histroy but they stuck to this story. I also suggested that even if I had played blackjack, the coupon I used was 10 days prior to my cashout request and that, I was in fact using my own money at this point (remember the 26 cash out and reversals?) No movement what so ever and in fact they became rude and insulting. OK, so a PAB was filed here and as expected no response, but not the end of the story. I signed on to my account on 29 of January to note in my account history that two "deposits" were attemped using my credit card (obviously I would not be stupid enough to play here again so I inquired with customer service what these were related to?) I was advised that they were depsoits from the 14 of January that were just late in being run through (give me a break....anyone who used a Mastercard knows authorization is instant and certainly doesnt take 15 days!!) I suggested to the customer service rep that Cool Cat was attempting to run my card without authorization and given my past experience this wouldnt come as a surprise to me. She stuck to her story but surprisingly enough when I tried to sign onto my history again all records had completely vanished!! Fortunately I was able to contact my card issuer and have a new card sent out. I was also able to get ALL deposits reversed so even though I dont have my winnings at least these bastards don't have any of my credit card deposits either. It seems like there is absolutly nothing that can be done with these rouge casinos. Given this experience I will never play online again anywhere and will stick to land-based casinos. Thanks casinomeister for your help to resolve this....

[spooler]

They sent me a free chips recently. I won a little with it. Not much, since the max cashout was 100$. Next thing I know my account is locked.

Even 100$, they will do anything to avoiding paying.

[maxd]

Just wanted to mention that we tried to contact these guys weeks ago about this complaint and it went nowhere. Rogues do as Rogues are.

[TDTAT]

Hello ranham;216559!
Sorry your story is pretty typical.. I do not think anyone
can do much to help.. However: the one person who has ever
helped me resolve issue with my own account was the Club Player
Manager: Cynthia. She helped me resolve a problem with a
Cool Cat account.. this was over a year ago, but I still
see her name on promo emails.

You can try to catch her in live chat or email
support to her attention. If anyone can help it
is her, but I would not expect too much. I would
go at her in a hurt, loyal player sort of way for the best results ..

GOOD LUCK and I am sorry this happened to you and so many others

[paul02085]

Cool Cat, just another in an endless line of rogue RTG casinos.

[acepedro45]

Cool Cat is scum. Their sister Club Player stole $50k from me. Search the forums for the incredible story if you feel like reading an incredible true story of casino BS.

[acepedro45]

I should add that I had very ugly dealings with "Cynthia" but I hope you get better results. Both Bryan and I couldn't even get her to respond professionally to our complaints.

[sdaddy]

My guess is that the likelihood of Manager Cynthia to resolve a non-payment complaint is inversely proportional to the size of the amount of money involved (i.e., $50K complaint = ignore).

[ranham]

Well I think $5000 = ignore as well. I sent Cynthia a very respectful email and have not even gotten the courtesy of a reply. I just think the only way to send a clear message to these people is to make sure that everyone knows what a group of scum the Virtual Casino Group is and to ensure that no one ever plays at any of their sites again. Casionmeister has a list of them all in the Rogue Casino list......lets put these people out of business once and for all.

[TDTAT]

Originally Posted by ranham

Well I think $5000 = ignore as well. I sent Cynthia a very respectful email and have not even gotten the courtesy of a reply. I just think the only way to send a clear message to these people is to make sure that everyone knows what a group of scum the Virtual Casino Group is and to ensure that no one ever plays at any of their sites again. Casionmeister has a list of them all in the Rogue Casino list......lets put these people out of business once and for all.

I am sorry for you ranham.. I did notice the day I posted
my original suggestion that Cynthia logged in here at Casino Meister..
and presumably read this thread.... so she is a member here.

The horrible thing is that these group of casinos get so many newbies
with all their free chips I wish I had some suggestions for
everyone who was mistreated by these RTG casinos. The only thing
I can say is that there are good casinos out there... 99% of which
are NOT RTG

Sorry again to everyone