Cool Cat Crooks, etc

[VIP_Lounge_Mgr]

RANHAM,

I am only in here because you do have a valid complaint, and I am very sorry for this mistake. I have reviewed your account though, and you are being a little dishonest. You did play 845 hands of Blackjack on a slots and keno only bonus. The bonus coupon that you redeemed was...

240% BONUS
Slots and Keno ONLY!
NO Playthrough
NO Max Cash-Out
Redeem: 240ACROBAT
Deposit $100 or More
(Redeem Unlimited Times)

Deposit:
$50+ and get 50% INSURANCE
$100+ and get 100% INSURANCE
$250+ and get 150% INSURANCE
$500+ and get 250% INSURANCE

This coupon was written exactly as you see it here on the promo you received. The reason that I am saying that we did make a mistake though, is that you did not win anything on Blackjack. All of you winnings came from slots, and you in fact lost over $1,400 playing Blackjack during this whole session. Due to this, I replaced the $5,000, minus the $600 in bonus money, and requested the $4,400 out as a withdrawal for you. But, from this point forward, in order to avoid these types of problems in the future, if a bonus says slots and keno only.. PLAY ONLY SLOTS AND KENO!

As I said, there is a $4,400 withdrawal pending in your account for you now. I will be talking to the accounting manager about this on Monday, and hope to have your withdrawal approved and sent to you within the next week.

I apologize for any inconvenience, and wish you the best of luck in the future.

Sincerely,

Chris
CoolCat Manager

[suzecat]

Well I think $5000 = ignore as well.

\

Get up off the floor and give us a response to VIP_Lounge_Mgr's post!

[ranham]

RANHAM,

I am only in here because you do have a valid complaint, and I am very sorry for this mistake. I have reviewed your account though, and you are being a little dishonest. You did play 845 hands of Blackjack on a slots and keno only bonus. The bonus coupon that you redeemed was...

240% BONUS
Slots and Keno ONLY!
NO Playthrough
NO Max Cash-Out
Redeem: 240ACROBAT
Deposit $100 or More
(Redeem Unlimited Times)

Deposit:
$50+ and get 50% INSURANCE
$100+ and get 100% INSURANCE
$250+ and get 150% INSURANCE
$500+ and get 250% INSURANCE

This coupon was written exactly as you see it here on the promo you received. The reason that I am saying that we did make a mistake though, is that you did not win anything on Blackjack. All of you winnings came from slots, and you in fact lost over $1,400 playing Blackjack during this whole session. Due to this, I replaced the $5,000, minus the $600 in bonus money, and requested the $4,400 out as a withdrawal for you. But, from this point forward, in order to avoid these types of problems in the future, if a bonus says slots and keno only.. PLAY ONLY SLOTS AND KENO!

As I said, there is a $4,400 withdrawal pending in your account for you now. I will be talking to the accounting manager about this on Monday, and hope to have your withdrawal approved and sent to you within the next week.

I apologize for any inconvenience, and wish you the best of luck in the future.

Sincerely,

Chris
CoolCat Manager

Well Chris I must say that I am very pleasantly surprised by this. I will take your word that this withdrawl will be processed ASAP. I am still not convinced about the Blackjack however I am glad to see that you at least listened to part of my arguement and I think that $4400 is fair all things considered. I hope that this is the start of Cool Cat Casino getting off the rogue list as I have always said, that t was my favourite place to play.

[SlotsWizard]

While I'm surprised that the manager did not void the player's winnings, it bears saying that this is NOT the beginning of Cool Cat turning over a new leaf.

This is an attempt to save face and lure more new players into the abyss which calls itself The Virtual Group.

[GGW Laurie]

While I'm surprised that the manager did not void the player's winnings, it bears saying that this is NOT the beginning of Cool Cat turning over a new leaf.

This is an attempt to save face and lure more new players into the abyss which calls itself The Virtual Group.

...but s/w dont you think chris did the right thing, he could have said screw the player but he did have the guts to come on here and make it right with the player. i for one think he made a good move on his part and the casino he represents but hell what do i know its just my own .02 cents. im happy the player is getting paid and isnt that the idea?, just one word of advice dont play it out and let us all know how it all goes.....laurie

[SlotsWizard]

...but s/w dont you think chris did the right thing, he could have said screw the player but he did have the guts to come on here and make it right with the player. i for one think he made a good move on his part and the casino he represents but hell what do i know its just my own .02 cents. im happy the player is getting paid and isnt that the idea?, just one word of advice dont play it out and let us all know how it all goes.....laurie

Honestly, I think the manager went above and beyond in this particular case. But I also think that $4400 is a small price for them to pay if players see this as a sign that the casino is a safe one to play at, and then proceed to do so.

For every player who complains here and has a favorable outcome, there are probably many more who silently get screwed out of their winnings.

[Pocketdiggers77]

You still have to get paid. Pending means hop in line behind all the other withdrawals and if you dont blink you might get paid.(in about two months. )
Let us know what happens.

PD

[TDTAT]

Chris: Thank you very much for helping with this issue.

[Tdoggy]

Don't even get me started.....I learned my lesson long ago.... RTG is SCUMMMMMM

[me_and_ed]

I will believe it when I see it, I sure hope you get your dough!!