[NO PROGRESS] Golden Casino refusal of Bonus and Deposit - retroactive terms change

[dancinggoon]

I just want to confirm, that i recived the same promoemail from Goldencasino, where the T&C of this bonus clearly say, that let them ride is NOT a forbidden game...

Gladly i dont played there...

[illwill31]

everybody please go to

Google Cache of Golden Casino t&c as of january 31rd

immediately and take a screenshot. let them ride is not listed as ineligible there.
in the current version of the page it is inserted between roulette and baccarat.

the first day of the promotion was january 30th.

i think there is no way that golden casino can further lie and claim that let them ride is listed as ineligible since december or beginning of january respectively.

casinomeister please go to the page too and take a screenshot as well since the cache gets updated every few days.

[NextToYou]

Thanks. I have taken a screenshot. Hopefully Max takes too, I have PAB´ed. Of course Max can request one from me too.

Hopefully Max takes a contact to this casino about the issue here soon so it will be resolved.

[maxd]

Done.

[illwill31]

i just sent a PAB after i was told yesterday that i can definitely talk to the casino manager today at 5 pm CET. i called at 5pm and they told me that hes not there yet. i shall try again in 2 hours. at 7 pm they told me the same. at 9pm same.

i have never in my life been mistreated and lied to like i was by golden casino. this is unbelievable.

since it was clearly a call center in india i was talking to i doubt that there ever was a chance that i could get to the manager.

the PAB feature is awesome and i thank casinomeister and maxd in advance for any help they might provide.

[socrates]

Long post I know but important, please read and add what you have experienced and whether you agree with what I have said.

First of all I spoke to someone who stated that their terms and conditions
had not changed since December 2007, and were claiming that "let them ride" was always on the list on non-eligible games.

When I showed proof of the googles cache on the final day of their promotion the person seemed suprised and told me to show this to casino management and speak to them the following day, and that they understood why i was confused. They agreed that I had not played on video poker, and that on the last day "let them ride" was not a restricted game.

The next day I was not able to speak to casino management but was put on to someone else who explained that although "let them ride" was not specifically on the list, video poker was and thats why my withdrawal was reveresed. Golden Casino are claiming that "let them ride" = "video poker", and so all our wagering so far are void.

Now I would like to explain something about their software, when you try and make a withdrawal early it states that you need to wager x amount before you can do so. Now while I was playing "let them ride" the wagering requirement decreased!!! So even their own software was telling us that our wagering was complete. If this had not done so I would have stopped. I had one person tell me this must have been a glitch - if so their fault not ours.

Now by most web page definitions "let them ride" is not a video poker game, but even Golden Casino lists "let them ride" under the table games section and not "video poker". Its played on a table not a machine, and you cannot draw cards like all other variants of "video poker".

It APPEARS everytime I speak to someone their STORY changes, and im given conflicting information. I have tried many nights in a row, and multiple emails and have received no help whatsoever, only tempory false hope.

PLEASE CASINO MEISTER HELP, they now say that I can only get my balance minus the bonus, if this is the case I will lose a lot of money like many others here.

[illwill31]

i wasnt told that let them ride is videopoker.

however when i first called them i was told by a call center agent that let them ride was an ineligible ever since december.
when i spoke to a supervisor later on she told me that let them ride was ineligible since the beginning of january.
i told this lady to type in the adresse of the cached version of their t+c. at that time it showed the version as of january 28th. (it shows the version of january 31st right now which is even better for us)
she put me on mute for about a minute to "verify" and then basically ignored it. she just kept insisting that the casino has the right to change the t+c at any time but didnt reply to the fact that the t+c didnt list let them ride while i was playing.
i then demanded to talk to the casino manager but wasnt put through to him yet.
i was told that he isnt at the office yet and that i should try again in 2 hours twice. (after beeing assured by the supervisor to be able to talk to him at a given time)
i am not going to call them back but told the call center agent to make the casino manager call me.
i dont expect him to and have sent a PAB.

[paul02085]

These guys are rogued, right?

[NextToYou]

Let´s give Max a couple of days to solve this (submitted PAB´s), shall we. Issue is very clear - all the necessary evidence has also been posted in this thread and combining those with PAB texts Max already has a very clear image about the situation here for sure. I am certain he will get a hold on someone at Golden Casino to work it out.

[wily27]

After all those messages forth and back with them sending new "excuses" all the time ( let it ride is video poker, let it ride was "forbidden" since december 2nd, etc ) they today took action :
They subtracted the 3k bonus from my account and processed the remaining withdrawal.
I have fulfilled their wagering requirements on a game which was allowed till january 31st ( thats when i first noticed the change ) , yet i was denied 3000 dollar. Would be nice to know if the same happened to everyone else ?