It's becoming clear to me that LuckyAce has, or is in the process of, returning a lot of player deposits and closing their accounts (though not necessarily in that order).
While this may not be the sort of thing that makes the casino very popular it is well within their rights to do so. Every player at Lucky Ace agrees to the following points in their
Legal Warning when they sign on:
In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account.
So, if you receive one of those "goodbye" letters
AND you get your deposit back then you have no grounds to complain and certainly no grounds for a
PAB. LATER: Let me elaborate a little. I would say you do have grounds to be pissed off and point them out for their lousy actions but according to the terms of the player agreement at LuckyAce you don't technically have a grievance you can bring before them.
So let me spell this out:
if your Lucky Ace account is closed and you get your deposit back then they are doing exactly what you agreed to let them do and there are no grounds for a PAB.
If they withhold
all of your monies or simply aren't paying you then yes, there's ground for complaint and you're welcome to do so
as long as you comply fully with the rules of the PAB process. In particular this means that you have read and respected Rule #1 of the
PAB process namely you have "done as much as possible to resolve this problem on your own."
That latter bit means that you have repeatedly tried to contact them regarding some grave issue, such as non-payment, and after some reasonable period of time -- say 5 business days or more -- you have received no meaningful response.
What really frosts my muffins is that a number of the
PAB applicants haven't done doodly to pursue their issues on their own. In some cases they received their "goodbye" letter and
the very same day they do the
PAB without ever having done a blessed thing on their own. It's as if someone somewhere told then "hey, don't like what you're getting -- or
think you might get!
-- from LuckyAce? No worries, just sign up and
PAB at Casinomeister!" This is very bad advice! And quite likely to grievously annoy the one person who will be processing your
PAB, namely me.
Make no mistake, I am singularly underwhelmed with the things Lucky Ace is doing and even less impressed with the things they are failing to do -- like provide a contact person or representative to help us deal with this situation -- but that doesn't make them a Rogue casino, nor does it validate a tsunami of spurious PABs. Sadly all it really means is that you might want to consider the wisdom of taking your action elsewhere.
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Originally Posted by maxd
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