[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[happygooner]

Originally Posted by maxd

Sorry, two days isn't nearly enough time for them to reply. Clearly they have a lot of these on their plate and it's only reasonable to give them several days to process individual requests.

You PAB is "On Hold" like several of the others. Let me know how things are going by, say next Wednesday, and we'll review the case then.

Ok cheers Max

[sushicoo]

Hi guys, I am again one of the victims here and have just sent a PAB. Just wanna let you guys know though from what I heard from another forum, some people did get paid. I believe one that lost money was paid a couple of days back.

[roeltjek]

I get the usual message, the point which they always mention:

Dear xxx,
This is David H from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manages operational services for LuckyAceCasino.com. I am contacting you with regards to your account with the username xxxx.

According to the User Agreement you have with us, in the event that we believe that if a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by us, then we may in our sole discretion, deny any bonus or promotion, or rescind any policy in respect of that user, either temporarily or permanently.

We have noticed that the only purpose you are opening accounts with us is to abuse our Bonus offer. These actions have nothing to do with the gaming services we provide and are not welcome.

This Email is to inform you that we have made a decision to discontinue your membership with LuckyAceCasino.com.

Any requested cashouts will be paid up to the initial deposited amount and any remaining funds will be returned to the bankroll and voided.

Please refrain from opening further accounts with casino's owned and operate by Cassava Enterprises Ltd, as they too will be blocked and the deposits not returned.

Regards, David H

[abat]

Just posted my PAB about Lucky Ace.

[samiboi]

Another PAB from me also. New member yes Heard that this site may be able to help with lucky ace casino problem.

[Fender1]

I'm having a tough enough time trying to get someone from Lucky Ace to look at the legitimate issues

kind of says it all really

[jetset]

There are clearly scores, if not hundreds of players from many locations currently posting about this across the Internet, so one can only imagine the number out there who do not frequent message boards but have still been given this unacceptable treatment.

This has all the hallmarks of a major scandal, and I'm surprised that 888.com have apparently not yet identified it as such and taken urgent steps to address the fundamental issue here:

Did the players adhere to the T&Cs attached to the Kamay Holdings offer?

If they did, pay them and then lock them out if you don't like their business.

This non-specific "bonus abuse" BS and returning deposits only is not the way to go.

[RobWin]

I'd like to know what eCOGRA thinks about this casino using their site approved seal and if they plan on taking any action against LuckyAceCasino for blatantly stealing it ?

[tsj]

Just thought I'd let you know... my orignal deposit arrived back into my bank account today.

[GI Joe]

I´m also a bonusabuser:-)

I lost my intire deposit...200$...I just wonder will they return the deposit to me?

Of course not...but its way out they won´t pay...but I think they didn´t know what hit them

Good luck to you all.