[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[maxd]

And FWIW I've let Tex know about this. It will be interesting to see what happens because of that.

[aksana]

I felt that there was something wrong in this casino, and didn't want to work with them until I didn't check them on GPWA, CAP and Casino Meister. And almost all members of these forums have complaints.
They are big spammers, they close winner accounts and now they use eCogra seal on their site although they are not approved by eCogra.

[Casinomeister]

Originally Posted by aksana

...and now they use eCogra seal on their site although they are not approved by eCogra.

Maybe they think they are approved by eCOGRA since they are a white-label of 888.com.

Nevertheless, I've noticed that a number of the PABs are on hold since the submitter had not contacted the casino support for an explanation why the account was closed. Please read the instructions for PABs. You need to make a clear effort to resolve this matter on your own before Max deals with this.

Also, please bear in mind that you should not involve more than one third party at a time. If you are contemplating submitting a complaint at eCOGRA, let Max deal with it first. Doing these at the same time just clogs up the tubes on the Internets.

[happygooner]

Bitch just pitched.

Thanks in advance for any help with this.

Just one thing...

Should I wait to see how this turns up before reporting to the Gibraltar regulators in much the same way as you suggested to wait before going the Ecogra route?

[Casinomeister]

Originally Posted by happygooner

...Should I wait to see how this turns up before reporting to the Gibraltar regulators in much the same way as you suggested to wait before going the Ecogra route?

Yes - take one step at a time. I anticipate that this should be cleared up soon.

[I<3Microgaming]

It's amazing to me that veterans in the industry such as Cassava get to be so horrible year after year.

The spam, the bonus issues, and they still strive in the industry! They have carried on for years with these unacceptable and ridiculous issues.

And the appalling software! Just like PartyPoker's, it has a really cheap and patched up feel to it. You'd think after this many years they'd innovate a bit and polish it up, at least remove those stutters/lag. (If anyone has played at Party or 888.com or whatever, you know what I mean. Happens on every client on every computer!) Cassava and PartyPoker badly need to trash their current clients and rebuild from the ground up. I guess punters have really low expectations when it comes to gambling environments.

[maxd]

Originally Posted by Casinomeister

Nevertheless, I've noticed that a number of the PABs are on hold since the submitter had not contacted the casino support for an explanation why the account was closed. Please read the instructions for PABs. You need to make a clear effort to resolve this matter on your own before Max deals with this.

Thanks Bryan, important stuff for everyone to take notice of.

I have PM'd all the people that didn't clearly indicate their attempts to resolve their issues with the casino PRIOR to submitting their PAB. Those cases will remain "On Hold" until I get a satisfactory reply.

Please Note: Everyone is being told by Lucky Ace and/or 888 that they need to contact Lucky Ace operations people via email in order to have their questions dealt with. YOU MUST DO THIS.

If you haven't tried to contact LA operations, or just did it yesterday and PAB'd anyway because you thought you had some reason to believe that they won't get back to you, then your PAB is invalid and I can't help you.

I'm having a tough enough time trying to get someone from Lucky Ace to look at the legitimate issues without having to weed through the incomplete and invalid ones. Please respect the service we offer and comply fully with the Pitch-A-Bitch requirements. Failure to do so will mean that your PAB will be delayed indefinitely or discarded.

[SlotsWizard]

Originally Posted by Casinomeister

... clogs up the tubes on the Internets.

It doesn't matter how many times I hear it, this phrase just never gets old (or at the very least, it will never get as old as the person who coined it).

[happygooner]

Hopefully the fact that I haven't heard from them for just over 2 days, following their accusation and my immediate response, is enough not invalidate my complaint?

[maxd]

Sorry, two days isn't nearly enough time for them to reply. Clearly they have a lot of these on their plate and it's only reasonable to give them several days to process individual requests.

You PAB is "On Hold" like several of the others. Let me know how things are going by, say next Wednesday, and we'll review the case then.