Dear xxx,
I appreciate the effort you have made to contact eCOGRA and explain your predicament. I do however regret that we are currently not in a position to become actively involved in the resolution of this issue, as eCOGRA’s dispute mediation service is a benefit offered exclusively to players at sites which are formally approved by eCOGRA.
Lucky Ace is not an eCOGRA Approved Site, I will however pass your query on to the appropriate department at 888.com.
If you require any assistance with an eCOGRA Approved site (a full list of all the approved sites can be viewed at www.ecogra.org/approved), please do not hesitate to contact me.
Kind Regards,
Tex Rees




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