[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[roeltjek]

Dear xxx,



I appreciate the effort you have made to contact eCOGRA and explain your predicament. I do however regret that we are currently not in a position to become actively involved in the resolution of this issue, as eCOGRA’s dispute mediation service is a benefit offered exclusively to players at sites which are formally approved by eCOGRA.

Lucky Ace is not an eCOGRA Approved Site, I will however pass your query on to the appropriate department at 888.com.

If you require any assistance with an eCOGRA Approved site (a full list of all the approved sites can be viewed at www.ecogra.org/approved), please do not hesitate to contact me.

Kind Regards,

Tex Rees

[Shocked]

Would it be worth contacting eCOGRA as a complaint against 888.com as it is they who are working the 'operations' department and sending out the dodgy emails..or am I just being stupid?

[lots0]

or am I just being stupid?

Not stupid, maybe just a little naive.

[kavaman]

I think ecogra should take a stand in this mess. Luckyace is not ecogra approved, but peoples 888.com accounts are being locked aswell because of this.

-kavaman

[Jukep]

I do however regret that we are currently not in a position to become actively involved in the resolution of this issue, as eCOGRA’s dispute mediation service is a benefit offered exclusively to players at sites which are formally approved by eCOGRA.

Lucky Ace is not an eCOGRA Approved Site, I will however pass your query on to the appropriate department at 888.com.

Well well. I wonder what eCogra thinks about LuckyAces posing as an "eCOGRA Approved Site". See:
http://www.luckyacecasino.com/EN/res...grgambling.htm

They have an eCogra logo on their site, and this:

"As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA, a non-profit organization based in the UK. eCOGRA ensures that approved online casinos are properly and transparently monitored to provide player protection."

Screenshot taken.

[lots0]

can you post that screen shot for all to see?

[Jukep]

can you post that screen shot for all to see?

Sure:

[eat87]

One more PAB from me, not happy about them taking my $700!

[winbig]

Sure:

Interesting. Maybe this would be just cause for 888 to lose their eCogra license?

[maxd]

Well well. I wonder what eCogra thinks about LuckyAces posing as an "eCOGRA Approved Site". ....

Nicely done! (FWIW, I had trouble loading your screenshot -- maybe prob with the size? -- so I took another and photoshoped it down ... just in case )