[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

**damianb** · 31st January 2008, 01:15 PM

Well, now they won't give me any information about anything, the last thing they said is that they keep all the money in a locked account with no access. And that my deposit of luckyace will be refunded to my moneybookers; about my 888.com deposit I haven't got a clue. The now just keep saying I have to mail the Operations Department, but they do not reply to any email at all..

**Casinomeister** · 31st January 2008, 01:16 PM

Originally Posted by damianb

Started playing on 888.com a few weeks ago ($200/$200). A few days later, I met Wagering requirements and requested withdrawal.
About then, I got an email from luckyacecasino with a similar offer.
Also played it and fulfilled the WR.

Status: 888.com: $427
Status: Luckyacecasino: $390.

Then they requested my docs. I sent them, but did not get a reply. Contacted live chat a few times, until I finally had to resend my docs because the format was not okay or something like that.

Now both accounts are locked and my winnings void. Livechat is unable to help me in any way (connection keeps getting lost, they say they cannot help me etc). A few minutes ago someone in livecaht told me $200 will go back to my MB account and $227 will go to some casino bankroll? Both accounts are locked, so that won't help me either. Used PAB already.

Perhaps it's because you have multiple accounts - like you do in this forum.

Bye.

**Casinomeister** · 31st January 2008, 01:23 PM

Originally Posted by RobWin

This situation is sounding worst by the moment...

Yes, it is getting worse, and maybe not only for the casino in question.

Whenever there is a swarm of new members all making their first post complaining about the same casino...well something isn't quite right about it. One so far is a fraudster (multiple accounts).

I am vigilant about this sort of thing - fraudsters beware - I'm watching out for you.

**RobWin** · 31st January 2008, 01:24 PM

Originally Posted by Casinomeister

Yes, it is getting worse, and maybe not only for the casino in question.

Whenever there is a swarm of new members all making their first post complaining about the same casino...well something isn't quite right about it. One so far is a fraudster (multiple accounts).

I am vigilant about this sort of thing - fraudsters beware - I'm watching out for you.

Well noted...good point !

**Kopse88** · 31st January 2008, 03:57 PM

I made a PAB too although I don't have too high hopes on the matter...

And no, I'm not a fraud - just got a link to this forum from the site I usually check out for bonuses. A lot of people there are having the same problem.

**maxd** · 31st January 2008, 04:41 PM

Originally Posted by lots0

Max, you are an optimist, no doubt about it.

What's that little ditty about optimists and pessimists?

'Twixt optimist and pessimist
The difference is droll:
The optimist sees the doughnut;
The pessimist sees the hole.

-- McLandburg Wilson, 1915

Some days I'm a doughnut guy ... and some days I'm not.

Oh, FWIW I thought I'd mention that I'm automatically junking any of these LuckyAce PABs where the player hasn't bothered to contact Customer Service: if you can't be bothered neither can I, simple as that.

**roeltjek** · 31st January 2008, 05:10 PM

max i have bothered livehelp but they wont talk and say me to email support. And emailing means no reponse.

I think this counts for everyone!

**maxd** · 31st January 2008, 05:29 PM

max i have bothered livehelp but they wont talk and say me to email support. And emailing means no reponse.

Yes, that's kind of the same story I'm hearing too. Still, the player must make the attempt, even if it fails. That way at least we can say "they tried, no response, that's why I'm doing this on their behalf."

**happygooner** · 31st January 2008, 05:36 PM

Sorry not to have come here under better circumstances but I too am in the same boat. Not a fraudster/scammer/abuser of bonuses at all and in fact only had this one new account with luckyace.

No 888 or any affiliatory organisation accounts whatsoever.

Although not the official thread to introduce yourself in I thought this is where'd I'd start due to the primary reason for me finding out about this place.

I've had the bonus abusing email (despite sticking rigidly to their t&c's), had the chat with livechat where they wouldn't discuss a thing, had the telephone conversation where they wouldn't discuss a thing, had the automated emails that tell me they'll get back to me at some point in the next millenium.

Only thing I haven't had is an explanation as to how/why they have reached the ludicrous decison they have and an emailed response of any kind to my last email questioning all this.