[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

**lots0** · 13th February 2008, 05:04 PM

They are paying the majority of people it looks like.

Really, it looks like they are only paying a few who know how to complain.

**happygooner** · 13th February 2008, 05:48 PM

Originally Posted by vinylweatherman

This did not seem to be the case. Some players were betting at $5 and $10, varying stakes, and playing other games, yet STILL got the "bonus abuse" excuse for non-payment.

There was no issue with claiming bonuses at more than one 888.com site, as some players reported that Lucky Ace support (which is really 888.com support anyway), said it was OK to have the Lucky Ace SUB if they had previously claimed the SUB at the main 888.com site. If support were wrong, the casino should pay EVERYONE, not just the "squeaky wheels".
If there is a wider issue here, the 888 rep should come clean as to what caused this mess in the first place, and why it was allowed to run for 2 weeks before the "clean up team" was called in.

Well i've still to be contacted by anyone. One more day and then i'm going to take incubus up on his offer and email him directly. Let's see if he's as good as his word.

**sushicoo** · 14th February 2008, 12:45 AM

Originally Posted by happygooner

Well i've still to be contacted by anyone. One more day and then i'm going to take incubus up on his offer and email him directly. Let's see if he's as good as his word.

I emailed him a couple of days ago and still waiting for his reply.

**GaryWatson** · 14th February 2008, 03:04 AM

CasinoMeister

Simple as that. The casino may take a financial hit now and then - but that's just the way it is. Get used to it. Trust is what it's all about in this industry, and if players can't trust you, neither can I.

**jetset** · 14th February 2008, 09:12 AM

Originally Posted by sushicoo

I emailed him a couple of days ago and still waiting for his reply.

Not an auspicious start for our Incubus - an acknowledgement of receipt of the appeal would be nice and businesslike even if it takes a couple more days to actually look into the individual cases.

Maybe PM him with a repeat to make sure?

**happygooner** · 14th February 2008, 10:18 AM

It doesn't exactly bode well so far does it....

Do you knowledgable people still think it might be worth a go telephoning 888?

**maxd** · 14th February 2008, 01:01 PM

Ok, I'll grant you that the "Hi, I'm here!" and then nothing but a dial tone is a bit off-putting but ...

FWIW I'm getting a steady trickle of "Thanks, got paid" messages from the PAB folks so maybe he's just busy getting people cashed out. How's that for blazing optimism?

**Shocked** · 14th February 2008, 01:04 PM

Originally Posted by BBKPoker

Let's drop the insults. They are paying the majority of people it looks like.

I'd like to know what all these problems stemmed from. Were you all just depositing, wagering the exact minimum at very low blackjack bets then cashing out?

Sorry mate, but they still deserve all the insults..and I am one of those who's actually had their money back...though they've still banned me from both 888 and luckyace - the 888 banning is particularly amusing as:

a) I only managed to come out with anything at all because of playing excessively on 'city life' (and no, that's not a type of BJ

) on their SUB.

b) I didn't go for another bonus after their SUB, but did deposit twice again.

Oh and on the lucky ace SUB, I spent time between city life and the $5-100 BJ table...with a tad of their not-so-great VP.