[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

**swestland** · 10th February 2008, 09:55 PM

I'm joining in here too. Got the same problem, only template emails in which they say I have breached their T&C, which I didn't. No answers on my question at all, I received my deposit back in neteller but I don't stop sending them emails. Because I want my ~$400 winnings!
Also they are not very keen on fast reply...

**roeltjek** · 10th February 2008, 10:22 PM

swestland, just put a few threats in your email and you will get your winnings

**happygooner** · 11th February 2008, 02:20 AM

I feel like i'm the only one just getting totally ignored by these people. Please, are there any further updates as to what is going on. Despite numerous emails, submitted and threatened complaints, telephone calls and live chats I have nothing! Haven't even responded to me since 30/01/08.

Plan to call 888 tomor for all the good it'll do me

**Shocked** · 11th February 2008, 05:57 AM

HappyGooner,

Have you asked them to refer your case to their management? I am sure it didn't make any difference in my case, but they did seem to agree to give me both sets of winnings once I asked them to refer my case.

Also, as VinylWM has hinted at, it may be a case of how your playing pattern looks to them - I presume you didn't just go and flatbet thousands of hands on BJ or anything like that?

**maxd** · 11th February 2008, 09:29 AM

Originally Posted by happygooner

I feel like i'm the only one just getting totally ignored by these people.

Don't worry, lots of people are being ignored. Me for one: they gave me the email of a so called contact, he said he was busy and would get back to me the following day. That was Wednesday and I haven't heard a peep since.

Also, FYI, we now have about 25 PABs on these guys and very few of the people who filed them have heard anything from the casino.

Yes, it's good to keep up the pressure. No, it's not good to assume you're being singled out for mistreatment on this.

**happygooner** · 11th February 2008, 10:13 AM

Originally Posted by maxd

Don't worry, lots of people are being ignored. Me for one: they gave me the email of a so called contact, he said he was busy and would get back to me the following day. That was Wednesday and I haven't heard a peep since.

Also, FYI, we now have about 25 PABs on these guys and very few of the people who filed them have heard anything from the casino.

Yes, it's good to keep up the pressure. No, it's not good to assume you're being singled out for mistreatment on this.

Ok cheers, i'll, just keep pressuring them like I have been then for the time being.

**Casinomeister** · 11th February 2008, 12:54 PM

Just a heads up that I'm back in the saddle again. I was out all last week on holiday, and it's good to have Max and Simmo! on board dealing with some of these issues.

I am just catching up with this Luck Ace problem - and I foresee an amicable conclusion since I am aware that the casino is determined to pay the players who have not violated the terms and conditions. But like with any surge of complaints (as this issue for example) there is player fraud.

During my absence, a number of members have been setting up bogus accounts in this forum - some are participating in this thread

So cutting to the chase - these accounts will be banned as soon as I get to them - and their PABs will be discarded.

Looks like a busy day.

**WD2810** · 11th February 2008, 01:17 PM

Hey all, my first post. I registered here soon after I heard there were problems with LuckyAce. I had just played there, strictly within the T&C, and won a four-figure amount of money. I never received the bonus abuse email, but no money either, so I concluded the email was coming soon.

However, today after some 14+ days of waiting, all my winnings have been paid to my credit card! So good news, obviously all the pressure put on this company has paid off. Great thanks to everyone involved!

**Casinomeister** · 11th February 2008, 02:04 PM

Originally Posted by Fender1

Shame on you Max. If thats the best you can do, you have no right to be the complaints mamager. Move over and let someone with some balls do the job...And when players turn to this site for help, you turn your back on them.

What a load of crap.

Originally Posted by BLACKJACKBOY

I was told to come here, as it was the place to get help, if you have problems with a casino. I too am a victim of Lucky Ace
...

As for Maxd the complaints Manager, Well he just seems more interested in showing how clever he thinks he is, and insulting the members.

If anyone should apologise it should be Maxd for his major attitude problem.
...

More crap - and it's double - triple crap since this is the same person.

Bye guy.
http://www.casinomeister.com/forums/forum_rules.php

1.9 - Do not register an account fraudulently. Fraudulent accounts are defined as accounts created specifically to flame others (hiding behind a mask of anonymity), or accounts opened primarily to spam the board or to act as shills. Do not register more than one account in the forum. Additional accounts will be deemed as bogus, and you may find yourself out on the sidewalk lying on your back staring at the stars.

**winbig** · 11th February 2008, 02:30 PM

Originally Posted by WD2810

Hey all, my first post. I registered here soon after I heard there were problems with LuckyAce. I had just played there, strictly within the T&C, and won a four-figure amount of money. I never received the bonus abuse email, but no money either, so I concluded the email was coming soon.

However, today after some 14+ days of waiting, all my winnings have been paid to my credit card! So good news, obviously all the pressure put on this company has paid off. Great thanks to everyone involved!

Sorry, but it's just hard to believe that they singled you out to be paid when so many others haven't, and they didn't break the T&C either.