[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[roeltjek]

Dear xxx,
I am xxx from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manages operational services for LuckyAceCasino.com. I am contacting you with regards to your account with username xxxx.

xxx, having received your latest communication I am able to confirm that the issue with your account was referred to senior management for review. Having reviewed your account it has been decided that the way the account was used indicates to us that you operated the account specifically to take advantage of our Bonus Award scheme.

In such circumstances we reserve the right to permanently block an account, which is what we have done in your case. However, although the account is no longer available for use we will process your cash out request in the sum of $xx. This will be paid out to you in accordance with our cash out policy.

I would ask that you refrain from opening any further accounts with any of our sites as these will also be closed and any deposits made liable to be forfeited.

Regards, xxx

Operations Department Cassava Enterprises (Gibraltar) Ltd. operations@cassava.net

my eyes are on moneybookers the next few days/weeks/months/years/ages

[Shocked]

Hmm

After asking them to refer me up to management and mentioning that I was quite willing to go to eCOGRA, I get this:



Dear Mr GW Bush,

I am Gareth from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manages operational services for
LuckyAceCasino.com. I am contacting you with regards to your account
with username Ummdaprez.

George, having received your latest communication I am able to confirm
that the issue with your account was referred to senior management for
review. Having reviewed your account it has been decided that the way
the account was used indicates to us that you operated the account
specifically to take advantage of our Bonus Award scheme.

In such circumstances we reserve the right to permanently block an
account, which is what we have done in your case. However, although the
account is no longer available for use we will process your cash out
request in the sum of $240.80. This will be paid out to you in
accordance with our cash out policy.

I would ask that you refrain from opening any further accounts with any
of our sites as these will also be closed and any deposits made liable
to be forfeited.

Regards,


I'm pleased about the result, but there are still tons of people who have been messed around by these people. I would be slightly bothered that my 888 a/c has been blocked, though their treatment of everyone makes me want to give it a quite a while before I try and get them to unblock me.

[winna12]

Got same email as poster above,they are paying me the amount they tried to rob me of.

[SlotsWizard]

Signs of progress, that's good. Maybe if/when the Gibraltar regulators get involved things can move quicker.

[happygooner]

Well I wish I had some signs of progress.

Can't even get them to acknowledge me since my initial rejection. Have sent 3 emails now and not one has been answered

I've tried the incredulated response and i've tried the polite response.....NOTHING!!!!

[sushicoo]

Well I wish I had some signs of progress.

Can't even get them to acknowledge me since my initial rejection. Have sent 3 emails now and not one has been answered

I've tried the incredulated response and i've tried the polite response.....NOTHING!!!!

same here. I did get my original deposit back though. But they didnt send me an email ever since they said they have recieved my documents.

[happygooner]

same here. I did get my original deposit back though. But they didnt send me an email ever since they said they have recieved my documents.

Yeah I got my deposit back too but it's still piss poor service

[Seinemeyer]

I also confirm receving email, where I am told to have my winnings paid. I am not sure whether it was due to Max, this thread, overall situation or something else, look like this might turn out to be OK after all.

[Fender1]

I am sure everyone is going to get paid in full. Several members from my site, have now had emails promising full payment, including myself.

Like I said before, if you put enough pressure on, the casino will often have a change of heart, you never give up EVER

We were about to start making press releases, whether this put the wind up them ,who knows. All that matters is that everyone gets paid.

Then those that feel like it could push to have their accountd reopened.

Dear Robert,

I am Gareth from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manages operational services for
LuckyAceCasino.com. I am contacting you with regards to your account
with username ++++++++

Robert, having received your latest communication I am able to confirm
that the issue with your account was referred to senior management for
review. Having reviewed your account it has been decided that the way
the account was used indicates to us that you operated the account
specifically to take advantage of our Bonus Award scheme.

In such circumstances we reserve the right to permanently block an
account, which is what we have done in your case. However, although the
account is no longer available for use we will process your cash out
request in the sum of ++++. This will be paid out to you in accordance
with our cash out policy.

I would ask that you refrain from opening any further accounts with any
of our sites as these will also be closed and any deposits made liable
to be forfeited.

Regards,

Gareth
Operations Department
Cassava Enterprises (Gibraltar) Ltd.


The precedent has now been set, I believe that all players will be paid, but you have to push for it.

[SlotsWizard]

These morons had such a great business plan!

First they send out a form letter to all winners saying that they were bonus abusers and their accounts are locked and deposit will be returned.

Then, the shit hits the fan. Apparently they had no clue how great a force players and player advocates can be when they stick together.

Then they send a form email saying that everyone's case has been "referred to senior management"? Like I believe that. The English translation is "Our asses got caught so now we're going to do what we should have done in the first place".

Just what in the hell did they think was going to happen when they tried to screw over 99% of their players, that everything would work out fine and the winning players would silently go away?