[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[maxd]

Has anyone VERIFIED that accounts have been reopened and/or deposits have been repaid? ... or is this just another rumor, that a friend of a friend of my neighbors boyfriends sisters aunt got their account reopened???

I got it directly from two players who had been shut out. They received the email but I can't say for certain that they've verified and confirmed everything. I'll ask them.

[aksana]

Originally Posted by swampwitch View Post
Don't expect any of this to end soon. My place has been bombed with emails wanting us to promote this sham. When my Lizard partner Sorrelltop asked how they were going to resolve the player issues, the response was basically, "But, affiliates are being paid...".
Sad thing is, for too many affiliates, that's the best reason to promote crap like this...

LuckyAce don't understand a one thing: if they don't pay players good affiliates who are on Revenue Share model won't work with them.
It's a simple theory:
If a player isn't paid by a casino he or she won't be play there any more hence affiliates won't earn and all their efforts will be unpaid (I mean honest affiliates who spend several days that to gather and write reviews on this casino, and weekly update the promotions and news about this casino, write its games reviews and etc).

[roeltjek]

xhttp://www.getpokercodes.com/review...nd-review.html

"LuckyAcePoker.com is powered by 888 and part of the 888 network, the most trusted and respected name in the online gambling industry since 1997, with 24/7 Customer Support, and an experienced team aimed at making your gaming experience enjoyable, safe, and secure."

Visit LuckyAcePoker.com >>> xhttp://www.luckyacepoker.com/?aff=xxxx

not everyone has that "feeling which is good or wrong"
by the way, they mention it:

xhttp://www.abonuscode.com/?p=68

Pros:

25% sign up bonus of up to $100
All real money players get a copy of Pokerbility poker pot odds calculator
$80K Guaranteed events every Sunday
$20K Guaranteed events Monday-Saturday
$2,000 Free Casino Mix-Up every Thursday
Showdown Survivor Series - win your share of $12,500
Poker School feature
Available in 9 languages
Secure and stable software powered by the 888 Group
24/7 support

Cons:

Players don't get paid
US Players NOT Accepted
Lucky Ace Pokers Avatars are quite boring
Epassporte is not accepted


EDIT: oh forgot the conclusion; if i search for affiliates, i do find several alreday unfortunattely

[Shocked]

Has anyone VERIFIED that accounts have been reopened and/or deposits have been repaid?

So far, I have been unable to verify anyones account has been reopened or that any deposits have been repaid.

or is this just another rumor, that a friend of a friend of my neighbors boyfriends sisters aunt got their account reopened???

I can confirm that most of my deposit (£98 of £106) was paid back, though none of my bonus or non-bonus winnings.

I've written to them again to encourage them to think up better reasons as to why I should be classed as having abused their bonus policy.

[winna12]

Rceived this from the so called casino luckyace/888.com-

Dear xxxxx

This is Linda from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manage operational services for LuckyAceCasino.com.

Please be advised that we have reviewed you account and the decision taken to terminate your account still stands and it will not be revoked.
Your initial deposit has been returned from where it came from.

I ask that you refrain from opening any further account on our site or affiliates.

I now consider this issue closed and there will be no further correspondence on this issue.

Kindest regards,
Linda
Operations Department
Cassava Enterprises (Gibraltar) Ltd.
operations@cassava.net

ive pab but now im on my own by the look of things,will these ba**ards pay the people that lost their deposits NO,all they want is LOSERS not winners,and they have proved that,Anyway anyone got any advice?is it worth me going alone and emailing the grai in gibraltar,or just forget about it,any suggestions welcome.

Sent reply to lindas email,asking them to pay my winnings within 48 hours or ill file complaint with gra,also mentioned the ecorga issues will be complained about too,just received following email-

Dear xxxxxx

This is Linda from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manage operational services for LuckyAceCasino.com.

I am contacting you in regards to your LuckyAceCasino.com account with username xxxxx.

Thank you for your email,I am sorry for the delay in answering this email as we are experiencing a high number of emails at this present time, for this I apologise. We do strive to answer all emails within the
24-48 hour response time stated.

I can advise you that we have noticed that the only purpose you opened an account with us is to abuse our First Deposit Bonus offer. Since your actions have nothing to do with the gaming services we provide, your membership is not welcomed. According to the SITE USER AGREEMENT, we have decided to permanently close your Lucky Ace account. I have copied the relevant sections from our Terms and Conditions below for ease of
reference:

"In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently."

"We may terminate your account (including your username and password) without notice if (i) for any reason we decide to discontinue to provide the Service, (ii) we believe that you have breached any of the terms of this Agreement, (iii) your use of the Service has been in any way improper or breaches the spirit of this Agreement."

The last cashout you requested was paid out only to the amount of $200 (i.e. your original deposit) and the rest was transferred to the bankroll and voided.

Please refrain from opening any new accounts with us as they too will be closed.

Also note, in the event you do open any new accounts your deposits will not be refunded.



Kindest regards,
Linda
Operations Department
Cassava Enterprises (Gibraltar) Ltd.
operations@cassava.net

My god how can they ACCUSE me of these accusations,this is totally unacceptable,my account was not even left open for more than 24 hours,i will now be contacting the gra.

[happygooner]

Sent reply to lindas email,asking them to pay my winnings within 48 hours or ill file complaint with gra,also mentioned the ecorga issues will be complained about too,just received following email-

Dear xxxxxx

This is Linda from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manage operational services for LuckyAceCasino.com.

I am contacting you in regards to your LuckyAceCasino.com account with username xxxxx.

Thank you for your email,I am sorry for the delay in answering this email as we are experiencing a high number of emails at this present time, for this I apologise. We do strive to answer all emails within the
24-48 hour response time stated.

I can advise you that we have noticed that the only purpose you opened an account with us is to abuse our First Deposit Bonus offer. Since your actions have nothing to do with the gaming services we provide, your membership is not welcomed. According to the SITE USER AGREEMENT, we have decided to permanently close your Lucky Ace account. I have copied the relevant sections from our Terms and Conditions below for ease of
reference:

"In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently."

"We may terminate your account (including your username and password) without notice if (i) for any reason we decide to discontinue to provide the Service, (ii) we believe that you have breached any of the terms of this Agreement, (iii) your use of the Service has been in any way improper or breaches the spirit of this Agreement."

The last cashout you requested was paid out only to the amount of $200 (i.e. your original deposit) and the rest was transferred to the bankroll and voided.

Please refrain from opening any new accounts with us as they too will be closed.

Also note, in the event you do open any new accounts your deposits will not be refunded.



Kindest regards,
Linda
Operations Department
Cassava Enterprises (Gibraltar) Ltd.
operations@cassava.net

My god how can they ACCUSE me of these accusations,this is totally unacceptable,my account was not even left open for more than 24 hours,i will now be contacting the gra.

Roughly translated as...

We note that you were actually able to come away with some profit from our casino which is not welcomed in the slightest so we'd rather you didn't come back.

Oh yeah, it is also against our terms and conditions that you should profit hence we have confiscated any winnings and made sure that you instead will suffer a small loss due to conversion rates.

Have a nice day
Linda
Rejection dept
Thieving Enterprises

[vinylweatherman]

These players who have received the SECOND "eff off" Email should DEMAND their playlogs and complain to Gibraltar. Also, if the request for game logs is refused, add this to the complaint with Gibraltar.
With these game logs, we can assess ourselves whether they are really looking for "bonus abuse", or are simply voiding winnings indiscriminately.

These connections with Russia, Spamming, and with the same "name" appearing both at LuckyAce Partners AND known scam operations, are EXTREMELY worrying, and should be addressed at the highest level at both 888.com, Gibraltar, and eCogra (based on their seal being granted to 888.com, who admit to actually operating LuckyAce).

[Webzcas]

I got a reply from David White (re: my last post - up a page or two).

He said:-

So everything posted here at CasinoMeister is trash...
Well that's OK then - I feel much better now!

Trash!!!!?????

They should stop spamming me. I have lost count of them asking me to promote their casino

No doubt that if they are sending multiple unsolicited emails then they are also concentrating on other less than reputable marketing activities. Such as spamming the search engines per chance........

[aksana]

These players who have received the SECOND "eff off" Email should DEMAND their playlogs and complain to Gibraltar. Also, if the request for game logs is refused, add this to the complaint with Gibraltar.
With these game logs, we can assess ourselves whether they are really looking for "bonus abuse", or are simply voiding winnings indiscriminately.

These connections with Russia, Spamming, and with the same "name" appearing both at LuckyAce Partners AND known scam operations, are EXTREMELY worrying, and should be addressed at the highest level at both 888.com, Gibraltar, and eCogra (based on their seal being granted to 888.com, who admit to actually operating LuckyAce).

Interesting fact Elen Garth replied to me, she didn't answer all my questions. She just sent me this email:

Hi Akasana,

Sorry for delay. Can you please clarify where do you see eCogra seal?

She can't find the eCogra seal on Lucky Ace and maybe she even didn't know about that What's a non professionalism!

[sushicoo]

Ok just wanna update my situation. Finally I emailed them saying if I do not get my withdrawal, I will elevate my action to get my money. The next day, they processed my 200 deposit but not my 300 winnings without sending me any emails whatsoever. guess I will send them another email.