[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[aksana]

I received over 100 spam emails from these guys at luckyacepartners, almost all used different names. I finally decided to contact them and ask them to stop, I included their reply.

I did the highlighting.

Also, please note that luckyacepartners.com reply email originates in Russia.

The emails are in reverse order, so start at the bottom and read up.

I also noticed a lot of advertising posts of LuckyAcePartners on Russian forums and sites, I suppose their are from Russia. It wouldn't be so bad if they didn't start their business so awfully.

[kavaman]

After 3-4 emails to their operations department they reopened my accounts with the group. Thanks for all help max, maybe you had something to do with my case?

-kavaman

[GI Joe]

A freidn of mine had the same problem...closed account, withholding winnings (235$).

I told him to write to them and threaten(hmmm...wrong spelling) with casinomesiter:-)

Today they have opened his account again..and send him the winnings...

Perhaps everything turns out well.

[happygooner]

After registering my complaint with gibraltar regulators how long do you think I will have to wait for an acknowledgement of this?

Still nothing back as yet although only emailed them yesterday afternoon.

[maxd]

Today they have opened his account again..and send him the winnings...

Well that sounds promising! I hope we hear more of it in the coming days.

[lots0]

After registering my complaint with gibraltar regulators how long do you think I will have to wait for an acknowledgement of this?

At least one week and most likely two to four weeks.

They are a government agency after all...

...I suppose their are from Russia. It wouldn't be so bad if they didn't start their business so awfully.

I got nothing against Russians, with the exception that a LOT of email spam comes from Russia and Russian organized crime is responsible for a lot of the internet scams that target people in the West...

[vinylweatherman]

Well that sounds promising! I hope we hear more of it in the coming days.

Perhaps they have noticed how very PUBLIC this issue has become on the internet, along with rejections from many of the reputable affiliates they have approached.

I have also received this bullletin from one of the bonus websites, who promoted Lucky Ace, and have ended up with many unhappy members.

I had the pleasure to speak to the management at Lucky Ace Casino. They acknowledged that accounts were being closed and deposits are being returned to the some account holders.

Lucky Ace informed me the that Casino On Net is responsible for all back-end operations. Deposits, withdraws and casino accounts are all under there control.

They let me know that everyone who received a email should contact the Casino On Net again and have them reevaluate their account.

This shows that there is a VERY CLOSE connection with Casino On Net, and it is THEY who have been mass confiscating player's winnings. Clearly, they have full access to databases relating to accounts at 888.com, and presumably Reef Club too. They may be basing decisions not on how these players played at Lucky Ace, but on their past activity at other 888.com powered sites. It really could be down to the fact that having ever taken the SUB at the other sites, and never continued playing, is enough to justify confiscation of winnings from Lucky Ace.
This certainly fits, as it seems players who played "normally" were having winnings confiscated, not just those who used strategies, such as $1 bets on Blackjack, with or without a big starting bet to double the bankroll. Said players have even suffered confiscation where other games have been played, or where they have used a range of bet sizes - one mentioned staking between $5 and $30 per hand - hardly "grinding out the WR"

The last part does indicate that some players may get a resolution by contacting 888.com for this "account review", which would be the best first course of action.

[happygooner]

Perhaps they have noticed how very PUBLIC this issue has become on the internet, along with rejections from many of the reputable affiliates they have approached.

I have also received this bullletin from one of the bonus websites, who promoted Lucky Ace, and have ended up with many unhappy members.



This shows that there is a VERY CLOSE connection with Casino On Net, and it is THEY who have been mass confiscating player's winnings. Clearly, they have full access to databases relating to accounts at 888.com, and presumably Reef Club too. They may be basing decisions not on how these players played at Lucky Ace, but on their past activity at other 888.com powered sites. It really could be down to the fact that having ever taken the SUB at the other sites, and never continued playing, is enough to justify confiscation of winnings from Lucky Ace.
This certainly fits, as it seems players who played "normally" were having winnings confiscated, not just those who used strategies, such as $1 bets on Blackjack, with or without a big starting bet to double the bankroll. Said players have even suffered confiscation where other games have been played, or where they have used a range of bet sizes - one mentioned staking between $5 and $30 per hand - hardly "grinding out the WR"

The last part does indicate that some players may get a resolution by contacting 888.com for this "account review", which would be the best first course of action.

That is not the case with me at all as I have never played at 888 or anywhere else linked to them.

Still not received a response to my email 6 working days ago so can't see what good emailing them again will be. Are people suggesting I actually call 888??

[Webzcas]

Yet more spam from Lucky Ace Partners received today.


Seems like normal 888 marketing tactics being employed. If they are mass spamming affiliates multiple times, one can only begin to wonder what other dubious marketing techniques they might entertain.

[Webzcas]

LuckyAceCasino.com and LuckyAcePoker.com are powered by 888, the most trusted and respected name in the online gambling industry since 1997, with 24/7 Customer Support, and an experienced team aimed at making gaming experience enjoyable, safe, and secure.

In layman terms it translates to: