[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[lots0]

Hey balackjackboy, Hank, fendre1 and anyone else that wants to whine and bitch about Casinomeister - you guys came here to ask for help, for FREE. When you did not get the answer you want, you then decide to trash the only people that are willing to even take a look at your problem...

If I were Max and Bryan I would throw out your whinny ass PAP and tell you to shove it where the sun don't shine. But Max and Bryan are much nicer than I am and even after your tirade they may still be willing to help you out.

For you complainers... You know getting ripped off is your own fault... 888 and it's dirty little tricks are well known and several top casino rating sites have blacklisted/Rogued 888 for using dirty little tricks like this... if you would have done your homework in the first place you would have known this.... Also spending a few minutes reading the 'terms and conditions' BEFORE you deposited any money would have paid off big for you guys....

Don't whine, because YOU did not do what YOU needed to do so YOU didn't get ripped off in the first place...

One last thing... Please remember... It your own fault you got ripped off, not Casinomeisters.

Even a simple search on google would have shown you guys they were not to be trusted...
luckyacescasino

luckyacescasino Rogue

[anotherHunney]

*wonders who is telling people to come here*

I've never in my life seen so many 1st time posters complain about the same casino in the same thread, with almost the same story.

Yes - it is indeed very surprising that some people who usually think that there are more interesting topics than (writing about) online casinos look for a site which calls itself "Casino Watchdog and Player Advocate" when a casino steals substantial amounts of money from them.

[winbig]

Yes - it is indeed very surprising that some people who usually think that there are more interesting topics than (writing about) online casinos look for a site which calls itself "Casino Watchdog and Player Advocate" when a casino steals substantial amounts of money from them.

You misinterpreted my question. I'm wondering if all of these first time posters are being sent here from the same source.

[juan988]

I can't speak for other players, but to me Casinomeister is well known on the internet and publicized by 32 Red to help deal with player complaints, I've known about it for a long time but haven't had the time/necessity to join.

As for using their free services for disputes and complaining, I'm very happy to see this service, and I would gladly pay for it. But this decision to back off and as one poster mentionned, to publicly state this, is absolutely disastrous for players, practically speaking and from perhaps a moral standpoint.

[loganberry]

In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account.

By signing up to the above T&Cs does not IMHO mean that the players have signed away all their rights. Surely what they are agreeing to is that bonus abuse will enable the casino to withdraw or deny the said bonus, i.e. invoke the FU clause, but only if bonus abuse exists. There have been many many threads in the past about this self-same issue, and in fact, I thought that the aim of this forum was to find out exactly how the T&Cs had been broken, then try to redress the issue.

But no! Instead what appears to now be happening is that the FU clause is being accepted as the casino's right to invoke at any time they choose, without having to prove anything at all. In fact, the worst punishment is that they will be placed on a blacklist. And regrettably MaxD appears to be condoning this behaviour.

But this isn't how CM used to work. When he used to stand up for any injustice perpetrated by casinos, particularly where T&Cs were concerned. What the hell is happening here?

As far as I am concerned, this really is the final nail in my confidence in online gambling. Too many rogue casinos out there, too many 'reputable' casinos acting in roguish ways.

That is it. I really am done. My decision on Sunday to withdraw from the forum now seems more justified than ever.

All I can say is good luck to anyone tainted by this fiasco, and I hope that someone, somewhere can make it good for you.

[winbig]

nvm, I'm not getting in the middle of this anymore.

*grabs some popcorn and watches the fireworks*

[aka23]

For you complainers... You know getting ripped off is your own fault... 888 and it's dirty little tricks are well known and several top casino rating sites have blacklisted/Rogued 888 for using dirty little tricks like this... if you would have done your homework in the first place you would have known this.... Also spending a few minutes reading the 'terms and conditions' BEFORE you deposited any money would have paid off big for you guys....

Don't whine, because YOU did not do what YOU needed to do so YOU didn't get ripped off in the first place...

One last thing... Please remember... It your own fault you got ripped off, not Casinomeisters.

Even a simple search on google would have shown you guys they were not to be trusted...
luckyacescasino

luckyacescasino Rogue

888.com is no longer listed as a rogue casino here or at many other reputable sites. I believe it was temporariliy rogued for employing spamming/scraping affiliates, not for removing players' winnings or similar.

Lucky Ace is a new 888.com white label. I expect that most players with problems signed up soon after learning of this new casino, and before they would find anything useful in a Google search. Given the number of PIBs and number of posters in this thread, it's obvious that a large number of players signed up soon after the casino opened, which probably relates to why Lucky Ace is taking measures to avoid paying winnings.

[GrandMaster]

While this may not be the sort of thing that makes the casino very popular it is well within their rights to do so. Every player at Lucky Ace agrees to the following points in their Legal Warning when they sign on:

So, if you receive one of those "goodbye" letters AND you get your deposit back then you have no grounds to complain and certainly no grounds for a PAB. LATER: Let me elaborate a little. I would say you do have grounds to be pissed off and point them out for their lousy actions but according to the terms of the player agreement at LuckyAce you don't technically have a grievance you can bring before them.

I respectfully disagree. In the UK, there is a law against unfair consumer contracts. Here is some explanation from http://www.berr.gov.uk/consumers/fac...page38609.html (my italics):

"• A consumer is not bound by a standard term in a contract with a seller or supplier if that term is unfair.

• Standard terms are those devised by a business in advance and not individually negotiated with the consumer. They do not have to be in writing but typically are found in the ‘small print’ on the back of order forms etc.

• A standard term is unfair if it creates a significant imbalance in the parties’ rights under the contract, to the detriment of the consumer, contrary to the requirement of good faith."

There are also certain statutory rights which cannot be excluded by contract and any such term in a contract is invalid and unenforceable. I have not investigated Gibraltar Unfair Terms in Consumer Contracts Act and other consumer protection legislation, but my point is that the clause allowing the casino to confiscate the bonus may well be invalid even if the player agreed to it.

The best thing ecogra could do to improve the industry is to require ecogra approved casinos to remove such clauses from their T&C.

[lots0]

...Instead what appears to now be happening is that the FU clause is being accepted as the casino's right to invoke at any time they choose, without having to prove anything at all.

You obviously don't understand what the FU clause is.

The FU clause does in fact give the casino the RIGHT to close your account and keep your money without having to prove anything or give a reason...

If you are stupid enough to agree to a FU clause then they (the casino) has the right (some may even say the obligation) to invoke the FU clause at any time they choose and keep all your money.

I guess thats why some folks say you should READ the T & C's.... BEFORE you deposit.

[RobWin]

888.com is no longer listed as a rogue casino here or at many other reputable sites.

You are right about that one aka, and Bryan can definitely fix that and I hope that he does list them as a Rogue here...it appears that they have certainly earned it...if for no other reason the simple fact that they still let Lucky Ace advertise the eCOGRA seal on their website...that alone to me is Rogue !!

I'm sure though that Max is limited in what he can do to help this situation other than recommend to Bryan to Rogue this bunch and in doing so may help prevent further players from being ripped off by this Rogue outfit...