[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[Hank Chinaski]

I think Maxd's attitude is appalling , I think this site is little more than an affilaite site now.

Can I suggest you visit SportsBookReview Maxd, and ask the staff there for some lessons in how handle cases like this, you are obviously out of your league.

[winna12]

Rceived this from the so called casino luckyace/888.com-

Dear xxxxx

This is Linda from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manage operational services for LuckyAceCasino.com.

Please be advised that we have reviewed you account and the decision taken to terminate your account still stands and it will not be revoked.
Your initial deposit has been returned from where it came from.

I ask that you refrain from opening any further account on our site or affiliates.

I now consider this issue closed and there will be no further correspondence on this issue.

Kindest regards,
Linda
Operations Department
Cassava Enterprises (Gibraltar) Ltd.
operations@cassava.net

ive pab but now im on my own by the look of things,will these ba**ards pay the people that lost their deposits NO,all they want is LOSERS not winners,and they have proved that,Anyway anyone got any advice?is it worth me going alone and emailing the grai in gibraltar,or just forget about it,any suggestions welcome.

[aka23]

In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account.

So, if you receive one of those "goodbye" letters AND you get your deposit back then you have no grounds to complain and certainly no grounds for a PAB. LATER: Let me elaborate a little. I would say you do have grounds to be pissed off and point them out for their lousy actions but according to the terms of the player agreement at LuckyAce you don't technically have a grievance you can bring before them.

So let me spell this out: if your Lucky Ace account is closed and you get your deposit back then they are doing exactly what you agreed to let them do and there are no grounds for a PAB.

The problem is how you define "attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith." A casino could say anyone who takes a bonus and has a large win is attempting to abuse the bonus and/or lacks good faith, and anyone who has a loss is not attempting to abuse the bonus. In my opinion, you need to do something that violates the T&C to "abuse a bonus," such as have multiple accounts.

[tsj]

The problem is how you define "attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith." A casino could say anyone who takes a bonus and has a large win is attempting to abuse the bonus and/or lacks good faith, and anyone who has a loss is not attempting to abuse the bonus. In my opinion, you need to do something that violates the T&C to "abuse a bonus," such as have multiple accounts.

My thoughts exactly.

[Hank Chinaski]

is it worth me going alone and emailing the grai in gibraltar,or just forget about it,any suggestions welcome

There are forms to fill in on the help section GRA , I suggest its probably a far better route than asking for help here.

1) email luckyace and tell them you intend to contact the GRA if they do not pay you your winnings in 48 hours

2) Tell them you will also be bringing up the ecogra issue with the GRA, and tell them you have a screen shot

If that fails then download the forms from www.gra.gi .

[anotherHunney]

Apparently Maxd and this site has a substantial interest in future affiliate money. Otherwise calling yourself "Casino Watchdog" while being content if winning players are just refunded their initial deposits is plain ridiculous.

Especially if LuckyAce's T&C's explicitely state:

In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account.

So even in this scenario they only entitle themselves to steal back their bonus offer - but not the winnings. So - unless they show some evidence that the bonus money was involved in my winnings - they are obliged to pay me my deposit and winnings.

Consider my PAB "solved" - since LAC's gracious refund has arrived.

[BLACKJACKBOY]

I was told to come here, as it was the place to get help, if you have problems with a casino. I too am a victim of Lucky Ace

Having read the thread, I dont think Im going to get much help here.

My opinion, for whats its worth? I think Fender1 make some valid points, a bit aggressive perhaps, but maybe thats whats is needed here.

As for Maxd the complaints Manager, Well he just seems more interested in showing how clever he thinks he is, and insulting the members.

If anyone should apologise it should be Maxd for his major attitude problem.

As to the issue, First we are told issue a PAB, now Maxd is saying, forget that, dont want to be bothered with that.

Then in an act of complete stupidity, the Complaints manager, publically states in the open forum, that the players involved have no chance of ever, , getting their winnings, not the smartest of moves, no doubt the managers of Lucky Ace are well pleased to here this. Bet they cant wait to have dealing with Maxd

No one will be happy unless they are paid in full, as it should be, Maxd seems completely incompetent, regarding this issue. Perhaps the site owner should step in and take over, or appoint someone else to handle things.

No offence to anyone, just the way I see things.

Good luck to all who have lost money, hope you get some help somewhere.

[maxd]

LATER: What follows is the original text of this post. As mentioned above I was barking up the wrong tree. Please see this post for the new improved take on this issue.
---------------

... calling yourself "Casino Watchdog" while being content if winning players are just refunded their initial deposits is plain ridiculous.

You guys are really getting into this, unfortunately you seen to have totally missed the point of this discussion. No one is "content" with what's happened at Lucky Ace, as has been repeated many times. What happens to LuckyAce here at Casinomeister will be determined in the coming days but it's mostly going to be a question of what severity of warning we issue about them. I'm anything but "content" about it.

In any case that is a very different issue than being able to proceed with a given PAB, as has been explained.

[winbig]

*wonders who is telling people to come here*

I've never in my life seen so many 1st time posters complain about the same casino in the same thread, with almost the same story.

[Hank Chinaski]

If you want to be some help Max, see if you can find a decent contact in 888 group who we can start badgering , I dont mean some customer service numpty or a rep, but a decent contact who may give a **** about the damage being done to the brand.