[IN PROGRESS] King Neptune's seizes my cashout ...

[winbig]

Originally Posted by edlonger

I just have a scanned copy of my passport and ID that I had used for other purposes; namely online banking. I figured I could just send that in - I had no idea I would be penalized for it!

This is so ridiculous. I will send a copy of my passport/ID to Max or eCogra if they want it and think they have grounds for this absurd request.

Good enough for a bank, but yet not good enough for an online casino?

[edlonger]

Originally Posted by RobWin

Ed, I went back thru this entire thread and re-read all of your posts again but I never did see where you had mentioned what form of deposit you had originally used at this casino...eg:credit card, web wallet...etc. ?

I was just thinking if you had used a web wallet then they shouldn't even be asking for any of these documents since most legit casinos nowadays don't even require these like they used too back in the early days of online gaming...

Click2pay, and I am fairly new to online gaming, so I don't know, but that sure sounds nice

[RobWin]

Originally Posted by edlonger

Click2pay, and I am fairly new to online gaming, so I don't know, but that sure sounds nice

Yea that's a crock of S**t for them to be asking you for these documents since you used Click2Pay for the deposit source, this used to be a great group of casinos but now it's not sounding too good...

Sounds more like a stall tactic to me !

[edlonger]

Dear Ed,



We have investigated your query with King Neptune’s Casino and have found that the casino requested certified copies of your documents in order to resolve any outstanding issues. As soon as they receive and verify these documents, they will unlock your account and process your withdrawal.



Kind Regards,

Tex

Sigh

I really don't want to have to do this, I'm very uncomfortable with the idea. Why do they need them? I think it is stupid that they are punishing me for sending in my passport and driver's license.

[RobWin]

Originally Posted by edlonger

Sigh

I really don't want to have to do this, I'm very uncomfortable with the idea. Why do they need them? I think it is stupid that they are punishing me for sending in my passport and driver's license.

Unfreaking Real...what in the hell is going on with all of these online casinos now...jeeze...

Ed, the only advice I could give you buddy is just sent them the damn documents that they request...get your withdrawal and cash it and never F*****g play at any of their casinos again, I used to recommend this group, but not no more...too much Roguish behavior here for me now...

[chuchu59]

My experience with this casino is that they request for documents which is fair enough. After several months of laziness, I scanned my docs and sent them to the casino 3 times but each time they tell me there are no attachments. Other casinos eg Simonsays had no probs with this. I sent the docs once only.

[BBKPoker]

Too bad. Another casino property more or less in the tubes if their management is run by Bellerock. How many Bellerock threads have we seen in the past few weeks? I think this is probably all fallout from a terribly aggressive campaign against bonus hunters that is catching all kinds of tuna in the dolphin net. Some of these requests are more or less ridiculous. Buried terms? Certified documents? Re-weighting of games so that nothing but slots counts with any significance towards wagering requirements? What happened to the "EZ" in "EZ" bonus? A very big disappointment the last year has been for Microgaming as a whole, and for a few groups such as Casino Rewards and Bellerock in particular.

[vinylweatherman]

Originally Posted by BBKPoker

Too bad. Another casino property more or less in the tubes if their management is run by Bellerock. How many Bellerock threads have we seen in the past few weeks? I think this is probably all fallout from a terribly aggressive campaign against bonus hunters that is catching all kinds of tuna in the dolphin net. Some of these requests are more or less ridiculous. Buried terms? Certified documents? Re-weighting of games so that nothing but slots counts with any significance towards wagering requirements? What happened to the "EZ" in "EZ" bonus? A very big disappointment the last year has been for Microgaming as a whole, and for a few groups such as Casino Rewards and Bellerock in particular.

I am suprised that ANYONE is currently signing up at King Neptune

Take one look at the regular promotions and you can clearly see it's a case of "Lights are on, but nobody's home"

The "current" Double your Deal event runs until the last week of SEPTEMBER 2007

Where this was seen at the website of Action Online, it was a clear "run like hell" warning, as those who dawdled found to their cost when they went "belly up" a few months later.

Carmen Media need to make a decision as to what they are going to do with these old Trident properties, or they won't be worth anything because of the negative press and seriously out of date websites.
Incidentally, the exit pop-up is STILL ADVERTISING and CROSS MARKETING the SUB between the two brands, something that under BelleRock rules is EXPRESSLY FORBIDDEN. Apart from this, Trident Lounge is not supposed to be accepting new players, and the future of King Neptune is undecided.

[edlonger]

I sent in my notarized bill today, but could not get my ID notarized anywhere. They said I'd have to call a lawyer for that, which would be more than my cashout!

[vinylweatherman]

Originally Posted by edlonger

I sent in my notarized bill today, but could not get my ID notarized anywhere. They said I'd have to call a lawyer for that, which would be more than my cashout!

Would be best to just get your deposit back then, unless BelleRock offer to cover the costs.
It seems silly that they are going through all this for a cash-in that is smaller than the costs of complying with ID procedures, seems just a way for casinos to keep small wins from players they believe are "abusing bonuses".