[IN PROGRESS] King Neptune's seizes my cashout ...

[lots0]

Originally Posted by Max

Also, some casino management people view a post on the boards as a hostile gesture...

If the casinos are hostile toward public airing of complaints... I say screw em.

If that is their attitude, wanting to keep all complaints quiet... Then they must have something to hide.

I see a lot of casinos that don't seem to mind dealing with complaints in public. I think is shows the casino is working to be honest and take care of players.

All this secrecy is just a bunch of crap for bad casino practices to hide behind and the players deserve better.

[Mousey]

If the OP already has accounts at Belle Rock casinos they may consider that as claiming another signup bonus 'within the group' when signing up at King Nep -- which didn't used to be a problem (most casinos actually used to encourage it) but is now generally frowned upon. (Exactly how players are to keep up with who owns who and when whichever was bought/sold/merged, etc. is beyond me.)

Also, can Canadian players play in Euro?

[RobWin]

Originally Posted by Mousey

If the OP already has accounts at Belle Rock casinos they may consider that as claiming another signup bonus 'within the group' when signing up at King Nep -- which didn't used to be a problem (most casinos actually used to encourage it) but is now generally frowned upon. (Exactly how players are to keep up with who owns who and when whichever was bought/sold/merged, etc. is beyond me.)

Also, can Canadian players play in Euro?

Did Bellerock Group finally buy out the King Neptunes group ? I must have missed that too...I had heard talk of it, but never heard for sure

[SlotsWizard]

Originally Posted by RobWin

Did Bellerock Group finally buy out the King Neptunes group ? I must have missed that too...I had heard talk of it, but never heard for sure

According to the King Neptune's website, they're still a member of Trident Lounge.

[Mousey]

Originally Posted by RobWin

Did Bellerock Group finally buy out the King Neptunes group ? I must have missed that too...I had heard talk of it, but never heard for sure

Well, I sure can't keep up with it either. But on the Belle Rock casino rep's profile is :

Location:
South Africa
Occupation:
CSR Supervisor
Casino Properties:
Bellerock Casinos
Aces High Casino
Gaming Club Casino
Lucky Nugget
Jacpot City Casino
Riverbelle Casino
Trident Lounge
King Neptunes Casino
VegasUSA Casino
Trident Poker

I recently downloaded King Nep again (after my year hiatus) and I did ask someone about King Nep -- the website is pretty stale and only old promos show up in the software -- -- so I wondered what was up... and the reply was:

We are reviewing all Trident brands and will update KN accordingly. Unfortunately I cannot give any specifics at this time.

Best regards,

XXXXXX
__________________
bellerock



I uninstalled King Nep again, BTW

[edlonger]

Originally Posted by RobWin

The first thing I would do then is just simply call and ask them...you have to start at the source first ...

They won't answer me via email, why would they do it via phone?

Check out the new email they sent me. Focus on the bolded part...

Hi there Ed,

Thank you for e-mailing Trident Entertainment Group.

Your account has been closed and it will not be re-opened.

All the deposits you have made into this account ($100), are already on their way to your Click2Pay account, you should be receiving them in the next 2 to 4 business days.


Any winnings you may have had, have been confiscated.

Kindly note that the casino reserves the right to close any of our players accounts at any time, without having to provide a reason.


Thank you for your understanding in this regard.


We trust that the above information has been of use to you.

Should you require any further assistance, or wish to offer any comments or suggestions, please feel free to contact us. Our friendly helpdesk is available 24 hours a day, 7 days a week, for your convenience.


Thanks and regards

Gian
Entertainment Executive

Wow.

[acepedro45]

Let's slow down and wait to see this resolved. If the casino is on Brians White list, chances are they will play ball honorably.

[RobWin]

Originally Posted by acepedro45

Let's slow down and wait to see this resolved. If the casino is on Brians White list, chances are they will play ball honorably.

It's Bryan....

[maxd]

Originally Posted by lots0

If the casinos are hostile toward public airing of complaints... I say screw em.

If that is their attitude, wanting to keep all complaints quiet... Then they must have something to hide.

While I can certainly understand how you might take that perspective on the situation there are other ways to view it. Often a player complaint is born of misunderstanding or miscommunication. While a casino is trying to address and resolve such genuine but resolvable problems it does them no good to have "Casino XYZ steals money and tells lies every day !!!" type posts on the forum.

You might think, "ah yes, but it gets their attention." Yes, maybe it does, but how would you like it if next time your mother-in-law wanted to have a chat she started the conversation by hitting you with the a 2-by-4 and stomped on your toes for good measure. Kind of derails the conversation doesn't it? Same thing, from the casino's point of view, with the inflammatory and hostile forum posts.

Please note that I'm not saying casinos should not be criticized on the forums, far from it. But I am saying that many of them operate legitimate businesses and are trying to do a good job for their customers. For them having to see accusations and attacks -- often before the player has even tried to work things out with them -- is a real slap in the face. They don't like it, don't feel they deserve it and I largely agree with them.

On the other hand if a casino really is messing with a player then of course they deserve to see those issues up here for all to see.

[Casinomeister]

BTW - Carmen Media (Bellerock) picked up the Trident Lounge group about a year ago. There were a number of press releases that announced this. It's also archived in our news section. Only recently did Trident Lounge move over to BR completely. It was a slow process, but nevertheless not a surprise.