Quote Originally Posted by maxd View Post
Ok, forgive me if I'm not getting this but it sounds like you are assuming that your VIP cash-back bonus is retroactive -- you can apply your Gold level cash-back to a day when you were not Gold -- and they (seem to) say that isn't correct. Am I getting warm?

In any case I'm going to forward this to them again and see if they have anything further to say on the matter.
Yes. You are correct.

Their terms say that I am gold member this month, I may choose any day during the last month to pick a 10% cashback bonus on losses. They don't say that I had to be a gold member at the time of the losses.

It's just a small 10% bonus based on my losses, but that's one of the reasons I don't see why they aren't more forthcoming with this issue. Thanks a lot for your help Maxd.