bethedealer

[cuiaba]

I played at bethedealer about 2 months ago and won 16000$.
I think I placed bets nearly about 200,000$ having a great time and good luck.
Now I have a big problem , they do not pay me.
They invented a story I had a second account, and since then they never answered my e-mails.
Unfortunately I just read n ow how often there have been problems with this casino before, concerning cash outs.
But I will try everything to get my money.Can anyboddy help me???

thanks in advance Mauricio

[lojo]

I played at bethedealer about 2 months ago and won 16000$.
I think I placed bets nearly about 200,000$ having a great time and good luck.
Now I have a big problem , they do not pay me.
They invented a story I had a second account, and since then they never answered my e-mails.
Unfortunately I just read n ow how often there have been problems with this casino before, concerning cash outs.
But I will try everything to get my money.Can anyboddy help me???

thanks in advance Mauricio

Mauricio,
Many of my friends in Kenya use internet 'cafes'. That means that they share a computer with others. Has the computer you played on ever been used by someone else? Even if you used a laptop at a wireless hotzone, the casino may have registered your Internet Protocal address as being the same as someone else who has registered and played at the casino.

These are indicators of fraud to a casino.

[cuiaba]

thanks rojo,

no that is not the case, I played at home on my pc.
I really dont know what to do.It is quite a lot of money.
I jusst have no answer from them.
what can I do?

[lots0]

I think CasinoMeister has shut down his Pitch a Bitch until the backlog gets cleared up.

Here is BTD contact and license info.

BeTheDealer Casino is licensed and authorized by the Government of the Netherlands Antilles and operates under the Authority of Master Licensing and Hosting provider Cyberluck Curaçao N.V. as an Information Provider legally authorized to conduct online gaming operations.

The casino is owned by CV on Net NV, Emancipatie Blvd 31, Curacao, Netherlands Antilles. The e-cash center Casiopea Group Ltd operates the Casino and provides customer support.

Contact Casiopea:

Casiopea Group Ltd.
2 Methonis Street
Nicosia, 1070
Cyprus

Fax: 1-800-653-5504

Contact cyberluck
Address
Pletterijweg Oost
Suite A-4
Curacao
Netherlands Antilles

Website
www.cyberluck.com

Phone
+599 9-465-1134

Fax
+599 9-465-1136



All I can say is good luck.

[dominique]

I gave them a shout and you should hear something soon, one way or the other.

[mimmm]

Dear Cuiaba

I represent BeTheDealer casino, and after reading your post and being contacted by Dominique regarding the matter, I have asked our risk and fraud department for the details of your case.

Your account was flagged for fraud and all funds movement from and to it were blocked until the investigation is completed. Our fraud department tried to contact you on several occasions by both email and telephone and did not receive any response to our emails, the telephone you registered on the account is invalid.

We have therefore escalated your case further, and our support and retention manager has requested that you kindly email him at manager@cvgaming.com, providing in that email a valid telephone number and convenient time for the manager to call you and clarify the matter.

We are looking forward to your email
Regards
BeTheDealer

[cuiaba]

great, I got an e-mail from them yesterday.
that is what they wrote:


Dear Mr. Santos,

Further to our email dated October 4th, 2007, please be advised that the investigation of your account has been concluded.

Your casino account cuiaba has been re-enabled for your enjoyment.

Please do not hesitate to contact us with any comments or questions you may have.

Regards,


great that they only need 4 weeks to reply to my e-mail.
I want to thank everybody here that helped me, and I hope I can get my money now. thanksssss

[cuiaba]

thanks again to domique.
I could resolve everythning with be the dealer.
They pay and everything was a mistake.

[gerber00]

So I have been playing on bethedealer.com and I had some problems. First off I didn't play long enough to make my first withdrawal. Which is understandable bc i took the 100 percent bonus. But it was an inconvenience that I had to wait an extra ten days for. After playing again and requesting a bank draft for 300 dollars i had to wait another 5 day processing period. Then they tell me this

Please be advised that according to our 100% Bonus Policy the bonus is, ‘available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). This will be determined on the basis of one, all, or any combination of the following: name, phone number, mailing address, e-mail address, IP address, name on credit/charge card, credit/charge card number, and any other form of identification which may be required.

Now the reason that I am getting this email is because I am a student at SUNY New Paltz and our computers work on the same network in the dorms. So now I am being accused of cheating because of my living set up. I have tried to contact them but i can only speak with customer service who can not do anything for me. I have been waiting for well over a month to receive the money and I was wondering if anyone has any insight for me. Thank you.

[RobWin]

Something weird going on here....and in multiple posts

About Nctarheels
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I am a 19 year old who is very fustrated with be the dealer
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About gerber00
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