Mansion rob my neteller to take bonus back.

**siorton** · 27th July 2007, 06:17 PM

Hi I'm an existing mansion customer who was offered a reload bonus for their new software via email.

The terms stated

Please note that the following games are excluded from your introductory special bonus: all forms of Roulette, Craps, Pontoon, all forms of Baccarat, Blackjack Switch and Sic Bo. | This offer is only available on MANSION Download Casino games. | Wagering requirements: You must wager your initial fund transfer 50 times before your bonus is released. Any misuse of this bonus will result in your account being closed and bonus funds being withheld

I wagered 50x the bonus on one of the allowed versions of Blackjack cashed out an was paid. Great so far, but....

The day after I was paid, Mansion removed everything they paid me from my neteller account, I've sent numerous emails and all they offer a very dubious explanation.

In the event that MANSION believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through such abuse, then MANSION may, at its sole discretion, block, deny, suspend, withhold or withdraw any user from any bonus or promotion in such manner we deem fit.

Now I played an allowed game and met wagering, I really dont see the problem. Can anyone suggest what I should do now as support are virtually ignoring my requests for a proper explanation?

Thanks Simon

**lojo** · 27th July 2007, 06:24 PM

Hi Simon,

I'd go here http://www.casinomeister.com/problems.php and follow the directions

Best of luck

**SlotsWizard** · 27th July 2007, 08:48 PM

Originally Posted by siorton

Hi I'm an existing mansion customer who was offered a reload bonus for their new software via email.

The terms stated

Please note that the following games are excluded from your introductory special bonus: all forms of Roulette, Craps, Pontoon, all forms of Baccarat, Blackjack Switch and Sic Bo. | This offer is only available on MANSION Download Casino games. | Wagering requirements: You must wager your initial fund transfer 50 times before your bonus is released. Any misuse of this bonus will result in your account being closed and bonus funds being withheld

I wagered 50x the bonus on one of the allowed versions of Blackjack cashed out an was paid. Great so far, but....

The day after I was paid, Mansion removed everything they paid me from my neteller account, I've sent numerous emails and all they offer a very dubious explanation.

In the event that MANSION believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through such abuse, then MANSION may, at its sole discretion, block, deny, suspend, withhold or withdraw any user from any bonus or promotion in such manner we deem fit.

Now I played an allowed game and met wagering, I really dont see the problem. Can anyone suggest what I should do now as support are virtually ignoring my requests for a proper explanation?

Thanks Simon

It looks to me like they made an error in their T&C by only excluding Blackjack Switch (and not all forms of blackjack), and now they are punishing you for their mistake.

It would have been wrong of them to deny paying you in the first place, but to pay you and then take it back is downright ruthless!

**Tagdog** · 27th July 2007, 09:15 PM

They have a rep here.

If you click on casino contacts you will find the rep.
Then send him a private message highlighting your problem.

**sdaddy** · 27th July 2007, 09:47 PM

Once again, we have a case of Neteller allowing a merchant to take back a payment simply because of "bonus abuse." Recall there was a similar case with Prime Casino several weeks ago: Link.

Already suffering from a loss in player confidence, it's unfortunate that Neteller continues to allow its merchants such unfettered access to customer funds.

**tristan727** · 27th July 2007, 11:16 PM

If true - I have utterly no doubt that Mansion would have also credited the respecitve Neteller accounts of losing Blackjack players, from this promotion.

**wobble33** · 28th July 2007, 03:07 PM

guys

if this is true about neteller, this is the last dime i ever put in my neteller account! i once had a overpayment off mini vegas of �750, they put it into my neteller account by mistake. i got e mail off them to say they made a mistake, but they didnt ask neteller to take it straight out of my account without my knowledge! i actually paid these guys back via me redepositing the full sum into their casino, then they took it out of my casino account. if neteller are just giving casinos back the money out of your account, this is absolutely unbelievable! bryan needs to see what is going on here..

**NextToYou** · 28th July 2007, 04:33 PM

Rogue behaviour, PAB immediately.

If they set certain terms and you follow them accordingly, then they have to pay the cash out in full and that�s it! They can ban you after that from future play, if they wish. This is normal casinomeister procedure.

**tristan727** · 29th July 2007, 07:59 AM

Why should they ban him, if they wish - he met perfectly fine the t&c's as published & agreed to. Of course, they can - but they should be rogued for it, if they or anyone did.

**vinylweatherman** · 29th July 2007, 11:37 PM

Originally Posted by wobble33

guys

if this is true about neteller, this is the last dime i ever put in my neteller account! i once had a overpayment off mini vegas of �750, they put it into my neteller account by mistake. i got e mail off them to say they made a mistake, but they didnt ask neteller to take it straight out of my account without my knowledge! i actually paid these guys back via me redepositing the full sum into their casino, then they took it out of my casino account. if neteller are just giving casinos back the money out of your account, this is absolutely unbelievable! bryan needs to see what is going on here..

It's TRUE! It IS possible to do this. Neteller have also attempted to cover this up. When Neteller are asked, they say the procedure exists, but can be used only under specific circumstances. This left the Prime Casino rep look like a dirty great liar, and he responded that there had been NO NEED to be deceptive to Neteller, as Neteller will reverse ANY payout made by a merchant provided the funds are still there in the player's account. HOWEVER, when it is the PLAYER who has had an "error", such as a "double deposit" due to the timeout problems, Neteller WILL NOT HELP other than to provide the transaction number - the PLAYER has to go to the casino and ask that the mistake be rectified.

This is a case of one rule for US big guys, and another for you "peasants".

Prime gave back the funds in the end, and eventually came to realise just how incredibly damaging this move was (and is still for them, as they are now being used as a case in point whenever this happens again).

Prime's excuse was that terms WERE violated, but not picked up at audit. Mansion does not even have the benefit of this excuse. PUBLISHED terms were adhered to, and as a post wager bonus, there is NO "ABUSE" OPPORTUNITY, even on Blackjack.

Mansion are still struggling for credibility after it was revealed that their VP games were "rigged" due to a programming error. They now use a recognised software platform, have got rid of their bizarre method of "promoting" bonuses to the top of a non-existent virtual chip stack just so they can be withdrawn (just seen as a sneaky trap by players), have compensated players affected by errors, and now invited EXISTING players to try the new download casino by being allowed the "new player" offer all over again.

UK player takes up offer, complies with PUBLISHED terms, gets paid, and promptly gets robbed the next day.

Credibility back to square 1 again for Mansion, AND in part for Playtech, who have this "thing" about UK players all being a bunch of "wise guys", "fraudsters", "generosity abusers", etc.

If it is indeed that the terms had an error, again, like Prime, even the accounts department did not know what the correct terms were, so how can PLAYERS be expected to second guess what they really meant

At least with UK Regulation, it may be easier to get refunds paid back to other deposit methods. Currently, the problem is that not using Neteller can mean accepting a cheque, which can be cancelled long before it even reaches you.

Bank wire would be the best, as it is virtually impossible for the casino to "rob" the account after payment, as the player would be able to complain to the FSA about their BANK, who would have to foot the bill for erroneously giving the money back - and they would not risk it, and would seek clearance from the customer first, and would only accept transaction error or full blown fraud as reason to reverse the wire. For this to work though, play would need to be in UK Pounds, or currency exchange charges both ways would eat into the funds.

Moneybookers are an alternative, but charge 30% more for bank transfers (�1.30 against �1.00 at Neteller), and offer only PREMIUM RATE phone support (FREE with Neteller). Both also offer E-mail and online support, but this can be slow as requests are queued, and with a timeout error you want the transaction codes NOW, not next week by E-mail.