Maxima casino takes away 1000 EUR winnings

[ether]

I have a huge problem with Maxima Casino - they want to take my EUR 1000 winnings away, because as it turned out I submitted a withdrawal request when I was EUR 100 short of the wagering requirement ("only" wagered 14 300 when I had to wager 14 400).

They state "If you withdraw before having met the minimum wagering requirements, your bonus and winnings might be void".
But they haven't processed my withdrawal, so I haven't in fact withdrawn + you have 4 days to stop the withdrawal anyways from within the cashier. But they confiscated everything but my deposit after 2 days.

Also, there was no warning whatsoever in the cashier when I tried to withdraw that I haven't met the requirements. I guess it would be quite easy to compute, and most casinos have this feature I'd think.

I requested they redeposit my winnings (minus the bonus which can't be cashed out anyways) so I can complete the wagering requirement. This is really unfair, because with 100 EUR left to wager the worst outcome is I lose 100 but not 1000!

They are not responsive - it took about 8 days to get an answer, which is "we're sorry these are the terms"
I also sent an email to the manager but he didn't repsond. They have no rep on this board.
They are based in Curacao. What's my best course of action?

[vinylweatherman]

They keep spamming me, and even tell me I am a valued VIP Customer, yet, I have NEVER so much as opened an account!

This looks rogue to start with, so little surprise they delight in screwing over players for even minor infringements.
Operators complain about rogue players, but they need to get their own house in order before they start condemning the player community.

Since this is your first post, and you have just joined, you can be excused for playing at Maxima in the first place, but there have been other problems with them in the past.

Reputable casinos would indeed reverse the withdrawal and tell you that a further 100 needs to be wagered, especially where the bonus itself is not withdrawable.
So long as you did not indulge in anything "funky"*, you have the moral high ground.


* Such as playing the whole bankroll on a game that "doesn't count towards WR", before grinding out the absolute minimum on an allowed game.

[NextToYou]

Isn´t Maxima Playtech? You can keep track of your wagering by checking your comp points balance.

[ether]

Thanks vinyl for your response. When you are affected yourself, sometimes you're biased but a supportive post from such a reputable poster as you just confirmed my complaint is valid and I'll chase this further.

I'll invite the casino to have their say, I hope I'll not need to "pitch a bitch".

And to answer your question, I didn't do anything funky. They have a long list of not allowed games*, and I have not wagered a cent on any of them!

You can have a look at them here:
http://www.maximacasino.com/promohtml/matchbonus.htm

[Rob]

I don't think you have many options to be honest.
You didnt abide by the T&Cs (even though it was an honest mistake), so they are within their right to confiscate your winnings.

I guess at least it means you will learn always to check what you have wagered before withdrawing.
Sorry man.

[ether]

You're not right Rob, because there are 4 days after a withdrawal request was submitted to reverse it and I wasn't given this option.

They say "If you withdraw..." ... I have received from the so far: 0 euros and 0 eurocents so when did the withdrawal happen?

[frankensite]

When you put in amount and press the accept button=an withdrawal
Not that hard to understand ???!!!

[Mr_Zoidberg]

When you put in amount and press the accept button=an withdrawal
Not that hard to understand ???!!!

I agree. According to the terms Maxima has the right, although it is not a decent policy, to confiscate the winnings...

[vinylweatherman]

I agree. According to the terms Maxima has the right, although it is not a decent policy, to confiscate the winnings...

That is the point, a disreputable outfit will look for a reason NOT to pay. If they see a player has made a mistake, but has an opportunity to correct it (reversing the withdrawal), they will SAY NOTHING, and wait till they have a denial sewn up with terms to back it up.

Contrast this with the accredited FastWin casino. I withdrew after a lot of wagering, but they E-mailed me to tell me that I had to wager some more, and that the withdrawal had been returned to my account. This was BEFORE the reversal period was even over. It turned out they had made a draconian update to the T & C for British players only, and that I had wagered enough for previous months, but the WR had been doubled. It didn't enter their minds to use this as a vehicle to claw back some of the money I won over a couple of lucky months earlier in the year. Also, they don't spam for players, unlike Maxima.

For any casino, the more they spam me, the less likely I am to play there, especially where the spam looks like they hired a class of pre-school kids to put it together.


As for me being biased! Never (If I am, it is more likely towards players than casinos).

[AudiManinBoro]

I too get spam from maxima casino alllll the bleedin time. A very unproffesional outfit if you ask me.