Maxima casino takes away 1000 EUR winnings

[ether]

You need to PAB if you haven't already. I will have this forwarded to the right person.

Just done this. Thanks.

[Rusty]

$50? I am sceptical. If they only wished to confirm your identity or something like that, $10 or at most $20 would be enough. I believe that their non-responsiveness should be enough to prove their incompetence so your $50 is better off in your pockets than theirs.

UM having read their T&C's again you would need to be a rocket scientist to be sure you were on the right side of a cashout.

The Bonus mentioned in the promotional email will be given only to those players who initially received this email, and who have no withdrawal in pending status. Some of our bonuses are given automatically, and others have to be requested.

If you have not received your bonus automatically after your deposit, please contact us by:
Clicking on the online support icon in the casino lobby.
If we are not available in the casino, please send an email to support@maximacasino.com and add in the subject line your username as well as the code of the promotion (if applicable). You will find this code in the bottom of the promotional email that you have just received.
Players with pending withdrawals cannot receive bonuses. If you wish to receive a bonus, please cancel your withdrawal in the cashier, or click on the online support icon for assistance. Players must not have any funds in their account in order to receive bonuses. If you wish to receive a bonus, click on the online support icon for assistance. Maximum withdraw is $5000.



First Deposit Bonus Policy


General Deposit Bonus's terms and conditions

In the interest of fair gaming, you must wager at least (18) eighteen times your bonus and deposit before making any cash outs for $ and €. In the interest of fair gaming you must wager at least (25) twenty five times your bonus and deposit before making any cash outs for £.

Please note that bets placed in the games of Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Craps or Sic Bo (all sorts of Craps or Sic Bo), Black Jack (All sorts of Black Jack), Video Poker (all sorts of Video Poker) Poker three, Casino hold em' and Casino War do not fulfill player's obligations with regards to the minimum wagering Requirements. If you withdraw before having met the minimum wagering requirements, your bonus and winnings will be void. Please note that regardless of the wagering requirements mentioned above, the following players (defined as: exceptional groups) have to fulfill the following wagering requirements:
players depositing with £ and are not from the United Kingdom, must wager at least fifty (50) times their deposit and bonus amount before making any cash out.
players depositing with $/€ and are from the United Kingdom, must wager at least twenty five(25) times their deposit and bonus amount before making any cash out.
players depositing with € who are from North America must wager at least fifty (50) times their deposit and bonus amount before making any cash out.
players who are from the following countries: Netherlands, Denmark, Hungary, Greece, South Korea, China (Hong Kong included), Macau, Brazil, Poland - must wager at least ninety nine (99) times their deposit and bonus amount, regardless the currency the player choose to use in his account in the casino, before making any cash out.
Please note that only bets placed on all sorts of Slots games (not include Progressive Slots) do fulfill the player's obligations with regard to the minimum wagering requirements for players which defined as exceptional groups. Please note that the bonuses given are only for wagering purposes, unless mentioned otherwise. Bonuses will be automatically removed from players' accounts, after a withdrawal request. If you withdraw before having met the minimum wagering requirements, your bonus and winnings might be void.

Please note:

ALL deposits are subject to 10% bonus. Once a player has recieved a bonus it cannot be void.
If you wish NOT to recieve a bonus, please contact our online support team PRIOR to your deposit.




Free no deposit bonus

In the interest of fair gaming, you must wager at least (25) twenty five times your bonus before making any cash outs for $ and €. In the interest of fair gaming you must wager at least (50) fifty times your bonus before making any cash outs for £.

Please note that bets placed in the games of Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Craps or Sic Bo (all sorts of Craps or Sic Bo), Black Jack (All sorts of Black Jack), Video Poker (all sorts of Video Poker) Poker three, Casino hold em' and Casino War do not fulfill player's obligations with regards to the minimum wagering Requirements. If you withdraw before having met the minimum wagering requirements, your bonus and winnings will be void.

Please note that regardless of the wagering requirements mentioned above, the following players (defined as: exceptional groups) have to fulfill the following wagering requirements:
players depositing with £ and are not from the United Kingdom, must wager at least ninety nine (99) times their deposit and bonus amount before making any cash out.
players depositing with $/€ and are from the United Kingdom, must wager at least fifty (50) times their deposit and bonus amount before making any cash out.
players depositing with € who are from North America must wager at least ninety nine (99) times their deposit and bonus amount before making any cash out.
players who are from the following countries: Netherlands, Denmark, Hungary, Greece, South Korea, China (Hong Kong included), Macau, Brazil, Poland - must wager at least ninety nine (99) times their deposit and bonus amount, regardless the currency the player choose to use in his account in the casino, before making any cash out.
Please note that only bets placed on all sorts of Slots games (not include Progressive Slots) do fulfill the player's obligations with regard to the minimum wagering requirements for players which defined as exceptional groups.

The minimum withdraw the player can request is $20 and the max is $100. Any additional winnings over $100 will be deducted to 0 after $100 withdraw will be approved by the cashier.

Please note that the bonuses given are only for wagering purposes, unless mentioned otherwise. Bonuses will be automatically removed from player's accounts, after a withdrawal request. If you withdraw before having met the minimum wagering requirements, your bonus and winnings might be void.







Real Cash Bonus additional terms and conditions

In order to receive the real cash bonus the player:

1. Must not have a withdrawal in pending/waiting status.
2. Must have completed the wagering requirements of all previous bonuses.
3. May not have more than 20% of the total monthly deposit amount in their account.




Free Sign-up bonuses additional terms and conditions

This promotion is open to first-time customers who open and register a real-money account during the promotion times. Existing holders of real-money accounts with us are not eligible to participate. The wagering requirements for sign-up bonus are ninety nine(99) times the bonus amount, i.e. $20 x 99 = $1980. Note that when receiving such a bonus, the minimum withdraw the player can request is $20 and the max is $100.

Any additional winnings over $100 will be deducted to 0 after $100 withdraw will be approved by the cashier.

Only Wagers on all forms of Slots games and Arcade games do count towards the fulfillment of the wagering requirement for free sign-up bonus.

For security reasons (age verification purposes), a first approved deposit of at least €/£/$50 should be made, in order to be able to Withdraw your winnings. All other casino terms apply regarding the First Deposit Bonus Policy.

Please Note that players making their first deposit after receiving a free sign up bonus will be held to the terms and conditions of the First Deposit Bonus Policy.

Due to Credit Card's regulations we are not permitted to return funds to your Credit Card account (excluding VISA). Cash Outs will be returned via Wire Transfer,Bank Draft or one of our other payment methods mentioned above that supports withdrawals. You do not have to withdraw you winnings at the end of each session. The secure server of our casino saves your account balance each time you log off the casino; the moment you log on again, you're account balance will be immediately available. When withdrawing from your casino account, you may have to provide ID documentation such as copies of credit cards, utility bills or driver's license. The possible request for documentation is done in the interest of shielding casino players from fraud and theft.

Important Information Unless otherwise mentioned, all our promotions start when the player receives the promotional email (as it will appear in our records), and ends at 11:59 PM (server time) the last day of the promotion, as stated in the promotional email.

You may not withdraw your initial deposit before having wagered the minimum wagering requirement. If you do so, your bonus and winnings will be void & you will be able to withdraw only your initial deposit (in cases where no gaming activity in any form has taken place) or your initial balance less the bonus amount used.

The casino has the right to refuse or withhold a bonus or winnings in the event of funds being cancelled or denied by any payment service.

When receiving a bonus, the player will first play with the money deposited in the casino account, and only then will the player play with the bonus offered by the casino.

Due to the configuration of the casino software, if a player has a small amount (less than €/£/$5.00) remaining in their balance after receiving a bonus, this may cause a minor inconvenience: The next deposit may be defined as a bonus, up to the amount of the previous bonus. In such cases, when requesting a withdrawal, the player may note that these funds are missing from their total withdrawal amount; however, these funds will be credited manually by requesting it from our online team or customer support. Unless otherwise stated, Please note that each bonus cannot be combined with any other offers or promotions offered by Maxima Casino.Bets may only be placed by those who are aged 18 or over and Maxima Casino takes very seriously its responsibility to ensure compliance with this.

NOTE: Any excess winnings which were made upon any bonus with excluded games will be revokedIf you wish to do so, you may set a monthly limit on the amount you may deposit in your account.

Please contact support@maximacasino.com for more info. Only one promotion (bonus) will be awarded per player, household and computer. All promotions are available only once per person, family, household address, e-mail address, credit card number, and environments where computers are shared (university, dormitory or fraternity, school, public library, workplace, etc).

Maxima Casino reserves the right to change the terms and conditions of this offer at any time and it is your responsibility to periodically check here for changes and updates.

The casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that player is participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such a player to the promotion. Furthermore, if upon such to take the following actions, at its sole discretion, against such abusers:
All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.
Abusing Player accounts may be terminated immediately.
Players found to be abusing promotions may be barred from receiving further promotional offers at the Casino.
The Casino reserves the right to bar any promotion abusers from receiving any further promotions at Maxima Casino, as well as the right to pass on any information regarding known abusers to Playtech. This will ensure that they will be barred from promotions at all Casinos utilizing the services of Playtech.

Please note that Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of Maxima Casino. In the event of a dispute, all decisions made by the casino will be final.

Players from these countries: Antigua and Barbuda, Curacao, Cyprus, Estonia, Filipini, Israel, the Netherlands Antilles, Slovenia, the United States of America (include all U.S.A territories) - are not entitled to participate in our promotions and receive our bonuses.

Please visit our pages for additional information:
General Terms & Conditions
First Deposit Bonus Policy

Such Machiavellianism screams stay away.
No sign of a response here either.

[hhepuli]

Hi all

I have major problems at Maxima Casino as well.

I made a Pitch a Bitch and promised not to flame too much. I am a new at Casinomeister .. I think I am going to go the introductions next. I am just going to say my winnings of 1284 € were canceled and only deposit returned. I had met the wagering requirements and got a confirmation from the support that it was ok to withdraw my winnings.

I won the money on slots and won over 2000 € but ended up giving half of it back and cashing out 1284€. Still my biggest win ever so it serous for me. Will let you know more when Casinomeister responds to my Pitch A Bitch.

[Rusty]

I really hope you guys have some success.
I feel so bad for you.

[Casinomeister]

In the meantime, they've been rogued. Casino managers should know better than to ignore my emails. I have to go through Playtech now to get answers.

[goldeninternetc]

Wow, bad form to the max(ima)

Maxima is the new Dutch Royal Princess. Maybe file a complaint to the Royal Dutch house.. Her name is trade marked.. They will look after getting them off line..

As the Maxima Casino is owned and operated by AMIXAM B.V Curacao NA., a registered company located in Curacao. MAXIMACASINO.COM IS A SITE OF EUROLINK COMMERCIAL SOLUTIONS LIMITED, UK.

Curacao is in the Netherlands Antilles. Go get them!!

No(w), without kidding.

Shit like this makes the industry (look and feel) bad. I feel bad for you guys and hope it will be solved soon.

More info on them:
http://www.badbusinessbureau.com/rep...Off0268973.htm

[ALEX777]

I have almost the same situation with another playtech casino. I am waiting for CasinoMeister`s reply....

[lojo]

I have almost the same situation with another playtech casino. I am waiting for CasinoMeister`s reply....

He's on holiday right now.

[uungy]

These people are the same as wofacaicasino/dafa888.

Throw them too into the pit!

[winbig]

More info on them:
http://www.badbusinessbureau.com/rep...Off0268973.htm

This is a report from someone that didn't bother to read the T&C before signing up, played his balance (D+B) down until he only had his deposit amount left, and tried to cash out without even coming close to meeting the WR. That's like comparing apples to oranges here....no wonder they cried bonus abuse in that case.


disclaimer: I am in no way supporting Maxima casino, just stating the facts