Betroyal steals my winnings.

[fredb]

I had a horrific experience with Betroyal.

Back in March I played a promo at their casino and won a few thousands, but they confiscated my winnings because I played roulette, even though the rules merely mentioned that roulette does not count towards the rollover (I completed the rollover on other games that counted).

Since then I have discussed this issue on a few occasions with their ex-manager AJ. Just recently, AJ was supposed to discuss things with the accounting people but now he is gone. I have tried to resume discussion with James Cash today but it turned disastrous.

I know that another player on this forum (mathilda) also played roulette on a promo there a while ago and got a promise that she would get paid. I guess they were briefly open to logical thinking back then but these days are gone.

These guys, not just James Cash, others at Betroyal too, are used to the upbeat, pushy ways of the snakeoil salesman. Logical thinking and fair discussion are alien to them.

Trying to argue with them was a waste of time. I have a sceenshot that proves that the rules were changed after I played, but I could never even get Mr Cash to listen to what the rule amendment was, even though it was critical to what I was trying to explain. If at any point I could get him to listen long enough for me to begin to build an argument, he would interrupt and repeat again and again that it was pointless to discuss any further because 'I had broken the rules'. And then he would again fake to be listening only to interrupt again by hammering that I have 'knowingly broken the rules'. Countless times he threatened to close my account and seize the money still left in it, or to have me speak with his manager who is ' in no way as nice as me'. In the end I couldn't take the abuse anymore and I abruptly said goodbye and hung up. This caused him to lock my account and take away my 600$ deposit amount that they had returned to my account after seizing my nearly 4000$ in winnings.

For the record, the rule that was changed is this :

The current text :

3. Bets placed on Roulette, Baccarat, Craps, Pontoon and Sic Bo do not count toward the wagering requirement. Where there are winnings from Black Jack or Video poker while the bonus is active, the bonus wagering requirement must be played out in the same game before any withdrawal. Any winnings generated at these games will be voided.

What it was when I played :

3. Bets placed on Roulette, Baccarat, Craps, Pontoon and Sic Bo do not count toward the wagering requirement. Where there are winnings from Black Jack or Video poker while the bonus is active, the bonus wagering requirement must be played out in the same game before any withdrawal.

Now why would they have added that last line unless they thought it meant something different when the line wasn't there?
I believe most people would agree that I have a good point there, but the significance of it appears to be way out of reach of the Betroyal people.

Note : I am aware that, in its current state, the rule is still ambiguous. That last line they added should appear in the middle of the paragraph, not at the end. As it is now, it seems to imply that playing video poker or blackjack will void you winnings too. Of course, it might get handy for them to make it mean exactly that when it'll suit their purpose.

[SlotsWizard]

You have two strikes against you:

1. You played at a shitty/rogue casino.

2. You further pushed your luck by flaunting an ambiguous part of the T&C hoping that it would work out in your favor. See #1.

Given that you joined the forum in 2003 you have probably been around and read quite a few posts even if you didn't contribute to many. By now you should have known that if you play with fire you are going to get burned. It is never safe to assume, without written clarification from the casino, that just because a game "doesn't count towards WR" that you have a green light to play that game when using a bonus.

I wish I could offer more sympathy, but... why would you play at DebtRoyal?

[winbig]

I love Virtual's title on the rogue list:

Queen of Rogue City

[MPB]

To give a casino a name so close to "betrayal" is quite funny.
And what a suprise that AJ is gone and now there's "James Cash". If enough BS has piled up I guess he will quickly be replaced by "Johnny Gambol" and the by "Jack Black".

[SlotsWizard]

To give a casino a name so close to "betrayal" is quite funny.
And what a suprise that AJ is gone and now there's "James Cash". If enough BS has piled up I guess he will quickly be replaced by "Johnny Gambol" and the by "Jack Black".

And then by "Rich Greenback", "Jimmy DeMonay" and finally, "John Dough".

[winbig]

and finally, "John Dough".

Isn't he a porn star from the 80s?

[SlotsWizard]

To give a casino a name so close to "betrayal" is quite funny.
And what a suprise that AJ is gone and now there's "James Cash". If enough BS has piled up I guess he will quickly be replaced by "Johnny Gambol" and the by "Jack Black".

Okay so I'm a little slow on the uptake, but I just realized that "AJ" is probably a phony name too.

"AJ" is, after all, a Blackjack.

What a bunch of douchebags.

[fredb]

Just to make things clear :

I did not create this thread in order to whine or in the hope that anyone could help. I only created it to make sure that everyone is aware that, no matter the fact that the BetRoyal sportsbook has been sold to SBG Global, or whatever other news that might lead one to believe that things could be changing for the better, BetRoyal (the casino part at least) is run by crooks.

AJ is gone but all the others are staying. This place is ingrained with a rotten attitude that is not about to change.

[SlotsWizard]

Just to make things clear :

I did not create this thread in order to whine or in the hope that anyone could help. I only created it to make sure that everyone is aware that, no matter the fact that the BetRoyal sportsbook has been sold to SBG Global, or whatever other news that might lead one to believe that things could be changing for the better, BetRoyal (the casino part at least) is run by crooks.

AJ is gone but all the others are staying. This place is ingrained with a rotten attitude that is not about to change.

I've only been a member here for a little over a year, and they have been in the Rogue pit for that whole time and probably a lot longer. I can't speak for anyone other than myself but I'm pretty sure that most people know enough to stay away from them (new players excluded of course).

Have you seen this thread here? -

Threats from BetRoyal
Here's quite an interesting story, Thursday night I decided to give BetRoyal a shot. I spoke with support before depositing to make sure I had everything clear on the bonus terms. Then I deposit $200 and was then told I couldn't recieve a bonus. So I said fine, I'll just take my business elsewhere. I called up their support and spoke with the manager about getting my money back to my Neteller account. He told me that I would have to send in verification documents and wait 10 business days before I would recieve my cashout. I disagreed with this and we argued back and forth for a bit, until I finally gave in and sent him my forms.
We'll not being real happy about this and making a rash decision I wrote "go f*** yourselves", in the body of the email I sent them with my forms. Now I'll be the first one to admit that this was in bad taste, and I should not have done that, but what happened next is just plain unexcusable.
About 10 minutes later I recieved a phone call from the manager that I spoke with earlier, when I picked up the phone he said, "go f*** myself, go f*** myself? No f*** you! We are coming after you!" I immediatly hung up the phone. Not 5 minutes later I get another call from the same number. This time he says, "We will not stop coming after you, we have people in your area that are coming to find you." Again I hung up on them.
So the next day I called back thier CS number and asked to speak with a manager again. I explained to him what had happened and told him that I wouldnt post anything on the forums until his investigation was complete.
Well today he called me back and told me that no action was going to be taken because it was my fault and I had originally started it. It's my fault that I recieved threatening phone calls!
I'm not one to come and slander casinos on the forums, but what kind of casino will defend thier employees that make threatening phone calls to customers? My advice to you is to stay far, far away from BetRoyal.

And here's an article about how BetRoyal sent armed men to intimidate the people at Sportsbook Review (SBR) -Read all about that here.

4/4/2005 12:28 PM
Royal Sports (SBR rating D) Tej sends armed men to intimidate SBR staff, SBR agrees to allow a corrected SBR Newswire. SBR reports no corrected report offered by Royal Sports. After sending three armed thugs to detain SBR staff in Costa Rica it was decided SBR would give BetRoyal a week to clarify the SBR report that the infamous Tej was in fact the new owner of Royal Sports. Tej’s thugs were arrested without incident by heavily armed Costa Rican police while the forced meeting between Royal Sports and SBR was still taking place. SBR appreciates the remarkable response time and overwhelming force employed by Costa Rican police.

Royal Sports has now declined to issue a corrected statement as promised leaving little doubt that the original report by SBR was correct.

Tej’s tactics of intimidation threaten the industry and give critics of gaming in Costa Rica fuel for their argument that gaming attracts thugs, organized crime and other undesirables.

Just thought you should know what kind of people you are supporting by depositing there.

[fredb]

I hadn't read that story about the armed thugs.
I must say they seem to be exactly the kind of people to do such a thing.

Amusingly, my antivirus detects a Trojan Horse in their casino installer.