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Threats from BetRoyal

Discussion in 'Online Casino and Poker Complaints - old section' started by gmblpdam, Nov 22, 2005.

    Nov 22, 2005
  1. gmblpdam

    gmblpdam Dormant account

    Occupation:
    Webmaster
    Location:
    New York
    Here's quite an interesting story, Thursday night I decided to give BetRoyal a shot. I spoke with support before depositing to make sure I had everything clear on the bonus terms. Then I deposit $200 and was then told I couldn't recieve a bonus. So I said fine, I'll just take my business elsewhere. I called up their support and spoke with the manager about getting my money back to my Neteller account. He told me that I would have to send in verification documents and wait 10 business days before I would recieve my cashout. I disagreed with this and we argued back and forth for a bit, until I finally gave in and sent him my forms.
    We'll not being real happy about this and making a rash decision I wrote "go f*** yourselves", in the body of the email I sent them with my forms. Now I'll be the first one to admit that this was in bad taste, and I should not have done that, but what happened next is just plain unexcusable.
    About 10 minutes later I recieved a phone call from the manager that I spoke with earlier, when I picked up the phone he said, "go f*** myself, go f*** myself? No f*** you! We are coming after you!" I immediatly hung up the phone. Not 5 minutes later I get another call from the same number. This time he says, "We will not stop coming after you, we have people in your area that are coming to find you." Again I hung up on them.
    So the next day I called back thier CS number and asked to speak with a manager again. I explained to him what had happened and told him that I wouldnt post anything on the forums until his investigation was complete.
    Well today he called me back and told me that no action was going to be taken because it was my fault and I had originally started it. It's my fault that I recieved threatening phone calls!
    I'm not one to come and slander casinos on the forums, but what kind of casino will defend thier employees that make threatening phone calls to customers? My advice to you is to stay far, far away from BetRoyal.
     
  2. Nov 22, 2005
  3. DarthVader

    DarthVader Dormant account

    Occupation:
    Actor, tap-dancing...
    Location:
    Trying to get a sun-tan on planet LV-426...
    My apologies.

    I sent IG-88 with a trifecta of the most lethal bounty hunters to locate this... "manager"... 3-earth-days ago. Captain Needa has informed me that IG-88 has been probing BetRoyal as we speak. Apparently, 4-LOM has been sending this... "manager"... f*** you messages repeatedly during that time. I'm sure this character is a bit on edge as we speak. Frankly, I don't agree with 4-LOM's methods (and he should be using Nextel over Sprint for all of these long-distant calls to Costa-Rica), as I'm not even sure that he speaks proper English (yet), but his services do come with some pretty high-credentials over various galaxies. Sometimes, it's best to look the other way...

    If IG-88 can't get the job done (he costs an arm-and-a-leg), I'm going to send a Wampa (via FedEx) to pay a visit on the 7th floor of a certain building in Costa Rica, and it's not BoDog (if you catch my meaning).;) ;)
     
  4. Nov 22, 2005
  5. gmblpdam

    gmblpdam Dormant account

    Occupation:
    Webmaster
    Location:
    New York
    What????????????
     
  6. Nov 22, 2005
  7. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Just someone that's overly obsessed with Star Wars.
     
  8. Nov 22, 2005
  9. johnsteed

    johnsteed Ueber Meister

    Occupation:
    N/A
    Location:
    N/A
    You can save money...

    Isn't Sprint better than Nextel?
     
  10. Nov 22, 2005
  11. tombomb

    tombomb Dormant account

    Location:
    right here
    you should go to your localpolice and have them come to your house and listen in on another line while you call them back and say how scared and sorry you are and see if he threatens you more.There must be some federal or international laws against making threats to do bodily harm over phone lines.If not maybe the Casinomeister can get the Flaming Butt Pirates involved:machinegu
     
  12. Nov 22, 2005
  13. tombomb

    tombomb Dormant account

    Location:
    right here
    In fact just try the butt pirates first
     
  14. Nov 22, 2005
  15. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Geez, does anyone else find this a little frightening? CM, does anyone in Costa Rica read this board?:eek:
     
  16. Nov 22, 2005
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Yes, they all do.

    I've recommended that gmblpdam contact his local law enforcement officials. Making threats over the phone should be taken seriously. In fact, there should be no reason not to contact the FBI since this call was made from overseas.

    RTG should be contacted -- I've given gmblpdam contact information there as well.

    I don't buy the fact that the management drops the case because the player started this. This is customer "support" and they are not selling shoes. For a manager to call a customer an make threats is abhorant and this "manager" should be fired immediately. Any reputable casino/sportsbook that takes its business seriously would sack this person without question and make an apology.
     
  18. Nov 22, 2005
  19. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    They're Playtech actually
     
  20. Nov 22, 2005
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Let me rephrase: both Playtech and RTG should be contacted. Betroyal is using Playtech software, but their marketing/support falls under Virtual Casino (RTG). The software providers should be clued in to what their licensees are doing.
     
  22. Nov 22, 2005
  23. twiddles

    twiddles Dormant account

    Occupation:
    Engineering
    Location:
    Canada
    I fully agree the way this was dealt with was just plain unacceptable, and I can understand your frustration at not being able to get "your" money back. But I do think that perhaps writing defamatory language on the documents whould have pissed anyone off. Besides from my experiences with online casino's the documents don't go to the manager.

    I do think you should take this matter further and I am sure that if it happened to me I would do the same. :thumbsup:
     
    Last edited: Nov 22, 2005
  24. Nov 23, 2005
  25. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    Gmplplan, please dont deposit anymore money with this group or its various guises.

    betroyal is part of the virtual network. i'm guessing this offer you got from betroyal is another "too good to be true" offer that dropped into your email inbox.

    one thing i should have mentioned on the other thread is that when one of their groups has ripped you off, they then email you from another of their groups and do the same trick again.

    basically similiar to these lottery scams, where if you reply to one you will be inudated with offers from others who now have you on their "mug" list.

    i think this could be a good time for lanidar to join this thread, (s)he should be able to help you out with a comprehensive list of all the casinos in this group.
     
  26. Nov 26, 2005
  27. tombomb

    tombomb Dormant account

    Location:
    right here
    anybody heard from this guy lately?

    wonder where he is?
     
  28. Nov 26, 2005
  29. sleeper

    sleeper Dormant account

    Occupation:
    .
    Location:
    .
    Obviously the calls were out of line in a business situation. People have had not similar slow-pay type problems in the past, in addition to a weekly or monthly limit. Bur it does seem like they usually or always pay (in the end) My own experience is that I requested a significant cashout but under their limits over 3 weeks ago. I replied with my scanned id 3 days later the same day they mailed me. 7 days later they write me and ask for id again (not saying it was bad, just they didnt have it). I sent it out with a copy of the first email i sent them with it all in it right away. I gave it a few days before I checked back in betroyal - full deposit reversed, no email. I talk to a CSR who says yup, my id is on file and fine, I am free to cash out. He promised me that he would work with his manager to expedite the cashout. That was 6 days ago now, I'm not sure how their work weak was but assuming they had 5 days, does that seem like a speedy assistance? Never the less I am 100% convinced they will pay me everything they owe me. But the word is they definitely run much longer cashout times compared to other playtechs. With an approach like that for cashflow one wonders (or doesnt wonder, based on this thread) what else they are up to.
     
  30. Nov 26, 2005
  31. gmblpdam

    gmblpdam Dormant account

    Occupation:
    Webmaster
    Location:
    New York
    You are absolutely right. I had BetRoyal call me today trying to get me to deposit, ha! And I also had Prism casino call me and try to get me to deposit today. I'm still alive though, but staying out of Costa Rica.
     
  32. Nov 26, 2005
  33. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Good for you not to deposit at prism. I tried to withdraw a mere 20 bucks more than 2 years ago. They locked me out and have not received any reply from them since. I PMed their manager,who was,or maybe still is, a member here,but he never replied.
     
  34. Nov 27, 2005
  35. 21kingwu

    21kingwu Dormant account

    Occupation:
    GAMBLER
    Location:
    NEW YORK
    Is that betroyal sports ? betroyal.com ?

    I wonder its an England Sportsbook?
     
  36. Nov 27, 2005
  37. gmblpdam

    gmblpdam Dormant account

    Occupation:
    Webmaster
    Location:
    New York
    yes it is betroyal.com

    no, they are located in costa rica
     
  38. Dec 4, 2005
  39. rudepete

    rudepete Dormant account

    Occupation:
    American Revolution truck driver
    Location:
    Michigan
    Sounds like Prism all over again.

    A long time ago, during My Casino Opinions day, a lot of players were screwed by Prism casino and let it be known in that forum. Some of them received very threatening phone calls and were naturally worried.
    So don't take this lightly, these guys have the money and the means and the crazy people that will work for little money to carry out their threats.
    Good Luck.:eek:
     

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