OMNI Casino wager req. carry over

**sweiger** · 24th January 2007, 04:52 PM

I signed up in december and played their december slot bonus and lost all. Didn't meet more than 22% of the wager requirement.
When I started playing the january bonus, I noticed that fulfilling the wager requirement counted towards the DECEMBER wager, and NOT january.
I asked their support if this could be right, she told me the terms says so:

(From their terms) :

"[1] Accounts receiving bonuses that include wagering restrictions will be required to fulfill those wagering requirements before the original deposit (up to the matched amount), the bonus amount, or any dervied winnings are available for withdrawal. Withdrawal prior to meeting the wagering requirements is not permitted."

This rule they interpret as: ALL WAGER REQUIREMENT MUST BE FULFILLED, INCLUDING THE REMAINING FROM PREVIOUS (LOST) BONUSES !!

They call it clear terms (at least the supportgirl did).
I call it a dirty trick!

Casinomeister, you should NOT list Omni as an accredited casino!

**cash4andy** · 24th January 2007, 06:14 PM

Don't see the problem, but I do think this is the stupidest term around.

They set themselves up with the scanario of I bust out with $2000 wagering to go.

Now I fancy playing casino an have 2 options
1/ Do I play elsewhere where i'm fine to cash out any winnings I make at any time?

2/ Do I play at omni/sands where I can't win a single penny unless I wager $2000 on eligible games only

Well go figure the bonus not disappearing costs them a customer because I'm not jumping through any loops for my next withdraw,

**me_and_ed** · 24th January 2007, 06:51 PM

Originally Posted by sweiger

I signed up in december and played their december slot bonus and lost all. Didn't meet more than 22% of the wager requirement.
When I started playing the january bonus, I noticed that fulfilling the wager requirement counted towards the DECEMBER wager, and NOT january.
I asked their support if this could be right, she told me the terms says so:

(From their terms) :

"[1] Accounts receiving bonuses that include wagering restrictions will be required to fulfill those wagering requirements before the original deposit (up to the matched amount), the bonus amount, or any dervied winnings are available for withdrawal. Withdrawal prior to meeting the wagering requirements is not permitted."

This rule they interpret as: ALL WAGER REQUIREMENT MUST BE FULFILLED, INCLUDING THE REMAINING FROM PREVIOUS (LOST) BONUSES !!

They call it clear terms (at least the supportgirl did).
I call it a dirty trick!

Casinomeister, you should NOT list Omni as an accredited casino!

I ran into this as well, they dont zero out, I had the manager contact me and said they do zero out, C/S say they dont, anyway it is a crap policy.

**sweiger** · 24th January 2007, 07:04 PM

Originally Posted by me_and_ed

I ran into this as well, they dont zero out, I had the manager contact me and said they do zero out, C/S say they dont, anyway it is a crap policy.

So much for "accredited casinos" nowadays...
A danish casinoportal I used to visit, used to list only fair casinos, then they started to list less-fair or even known rogue scammers. Lost a bunch of visitors and credability by prostituting themselves in that manner.
I sure hope that is not the case with this place?
Meister: You ought to REMOVE OMNI from accredited casinos IMNSHO !

**winbig** · 24th January 2007, 07:35 PM

Originally Posted by me_and_ed

I ran into this as well, they dont zero out, I had the manager contact me and said they do zero out, C/S say they dont, anyway it is a crap policy.

It sounds to me as if there's a miscommunication between mgmt and their support team.

Was this issue resolved, or are they still holding you to the previous WR?

I agree. If they're going to hold you to those WR, they need to be taken off the accredited list ASAP.

Too bad it's going to be next week before this is looked into - Bryan's at ICE

**sweiger** · 24th January 2007, 07:54 PM

Originally Posted by winbig

Was this issue resolved, or are they still holding you to the previous WR?

I agree. If they're going to hold you to those WR, they need to be taken off the accredited list ASAP.

Too bad it's going to be next week before this is looked into - Bryan's at ICE

Not resolved, 'cause I didn't think I could gain much by complaining further. It must be the managements decision, since the wager for december lists as "active". Their system keeps track of the fullfilment, you can't withdraw even your deposit, so it is not just because some conehead at the casino thinks it should be that way.
Anyway I got this feeling about it: "OKAY! ... I wager REAL high on some slot, make or break, and if I hit, I'll wager the remaining on the lowest variance slot I can find, and cash out WAY more than they thought I would be able to.."
Lost all

**me_and_ed** · 24th January 2007, 07:55 PM

Originally Posted by winbig

It sounds to me as if there's a miscommunication between mgmt and their support team.

Was this issue resolved, or are they still holding you to the previous WR?

I agree. If they're going to hold you to those WR, they need to be taken off the accredited list ASAP.

Too bad it's going to be next week before this is looked into - Bryan's at ICE

I am not sure, I closed my account after this fiasco, I know I busted out and went to redeposit, I found out I still had over $1000 in W/R, I posted a thread here regarding this, the manager then got back to me and said they do zero out, however when I contacted C/S they said they do not and the W/R still stood, that was enough for me.

**pangloss** · 25th January 2007, 01:31 PM

Originally Posted by sweiger

I
Casinomeister, you should NOT list Omni as an accredited casino!

I have said this before and will repeat it again here - it is much harder to get off the accredited list than it is to get on the list in the first place.

Again we have bonus complaints from the same old malefactors and for the same old reasons - it goes on and on and on with this crowd. They live a charmed life on this board and God knows why.

...