Shark Casino: "Multihand VP is not considered Video Poker"

[vinylweatherman]

So, if the Shark terms for the sign-up exclude "Video Poker" I can still play the multi-line variants as these are not "Video Poker"

If anyone tries this, the excuses should be fun to read

[freakin]

So, if the Shark terms for the sign-up exclude "Video Poker" I can still play the multi-line variants as these are not "Video Poker"

If anyone tries this, the excuses should be fun to read

lmao!!! I hope someone tries this! That would be killer!

[burrito407]

Shark Casino screwed me over too.

[Reef]

Phyqnster (Steve the manager)

please address this issue

[frufrugirl]

Curious to see if the big P has enough courage to address this one..(hopefully the cs who advised that multihand vp wasnt vp was on drugs and is on his way out the door after a quicky pee test.) Man this is bad...

[EasyRhino]

Man, this is about the level of fun I had last time I tried to use a coupon at Shark.

Now, at other casinos, I think I have seen one or two make distinctions between multihand VP and single VP. A couple times.

On Shark's website, I cannot find special rules mentioned for multi hand video poker. In fact, the only time I mentioned it at all is in a possibly out-of-date terms for the welcome bonus, where "Multi-Hand Video Poker/Video Poker" is listed along with other game types, including "Back Jack".

So, I would definitely call shenanigans on Shark. While they have meant to exclude MHVP (not sure why), they sure didn't write it down anywhere.

[frufrugirl]

I agree. Would like to see where exclusion is written, for the sake of all others who have run into this. If it was somewhere, the CS should have been able to redirect to that spot. If it was a case of accidently dropping it from programming, its kind of like retail stores....honor your misprint until it is corrected...

[Zoozie]

If it was a case of accidently dropping it from programming, its kind of like retail stores....honor your misprint until it is corrected...

I had almost excactly the same happening to me at Cocoa casino. The
T&C (in-game software T&C) only excluded multivideopoker and not videopoker.
This turned out to be a mistake though, but they just lifted the wagering requirement so I could cashout and changed the T&C.

For Shark casino I would not even play there if I was offered a 500% bonus.
The number of complaints I have read the last year only from Shark casino is amazing.

If noone plays there, they go out of business.

Zoozie

[cipher]

I played one of their holiday video poker bonuses, which was labeled for play on Video Poker. I won money off of it and requested several cashouts. I sent in my id, a bill, and the form they wanted me to fill out.

I logged into my account several days ago to see the cashouts were declined. When I asked their live support why, the answer I got is attached....


So he went on to claim that somewhere in the T&C it says that multihand video poker is not considered video poker, even though he could not show me where it was.

Since Video Poker is a category of game (even one listed directly in their software) and never refers to single line, this is an obvious attempt to seize my rightfully earned winnings. I played no games besides single line and multiline video poker, and I am entitled to my winnings.

What should I do? How are these guys not rogued yet?

I'm pretty sure Bryan (The Casinomeister) has posted on the site here that it's helpful to contact the Casino Rep before posting all this stuff. I know the casino REP for Shark Casino quiet well and I also know he has no problem with looking into matters such as. So I think your best bet is to contact "Phynqster".

Have a good one.

[burrito407]

I contacted the rep a few times about my issue and he hasn't responded once, despite being online here. So, no, it's not necessarily doing any good.