Online Casinos - Casinomeister Logo Online Casinos - Casinomeister

Go Back   Casinomeister's Online Casino and Poker Forum > Online Casino and Poker Complaints > Casino Complaints - Bonus Issues

Notices

Casino Complaints - Bonus Issues Complaints concerning bonuses are to be posted here

Reply
 
LinkBack Thread Tools Display Modes
Old 2nd December 2006, 04:36 AM
cyprean's Avatar
Senior Member
 
Join Date: Jul 2006
Location: Sun/Moon
Posts: 236
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 249
Thanked 59 Times in 45 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 305
Rep Power: 16
cyprean is a jewel in the roughcyprean is a jewel in the roughcyprean is a jewel in the roughcyprean is a jewel in the rough
Thumbs down Brandy Casino not honouring their Bonus terms

Brandy casino [Playtech] offers a 100% cash back up to $/€ 250 if certain wagering requirements are met and you bust out.

I deposited 250 at Brandy Casino a few days ago. I read the T&Cs carefully and I had to wager certain amount to be eligible for the promotion which I did. I unfortunately busted out afterwards, and I thought I was lucky as they had this promotion. But unfortunately Brandy refuses to give me the 100% bonus.

They did NOT give me a reason, but just pointed out that:

Quote:
We regret to inform you that your bonus request has been declined by our system. The reason may be a result of your previous activity in the Casino. The reason may also be a result of gaming habits the Casino determines to be bonus abuse. In any event, we are unable to credit your account with the bonus you have requested. Please note that this is done in accordance with our Casino's Terms of Use which and be found at
www.brandycasino.com/termsofuse.html
I am very disappointed with Brandy. First they offer this bonus, but fail to honour their part of the deal. Their Terms of Use are basically saying that if they decide to do something and not pay me, they can. I have very limited options as they are unwilling to communicate. I contacted my affiliate manager, and I also checked that they do not have a representative here.

BTW CM, it appears that you permit only one PaB per member. I wouldn't like to run out of pitches but I will be pitching if Brandy doesn't come through and fix this situation. My piece of advice to fellow players: please be cautious when playing here and attempting to claim bonuses. There is also a thread here where Brandy refused a 20k royal. I should have made some research prior depositing.
Reply With Quote
Old 2nd December 2006, 06:25 AM
winbig's Avatar
The cat is posting now...
 
Join Date: Mar 2005
Location: Pennsylvania
Posts: 7,107
WTGs: 70
WTGd at 457 Times in 105 Posts
Thanks: 1,212
Thanked 3,204 Times in 1,876 Posts
Nominated 7 Times in 5 Posts
TOTW/F/M Award(s): 0
Reputation Points: 16823
Rep Power: 139
winbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond repute
Send a message via AIM to winbig Send a message via MSN to winbig Send a message via Yahoo to winbig
I guess the PAB depends on when you started playing there and were refused the bonus. You may be grandfathered in if it was before the date he stopped taking a 2nd PAB for a non-accredited casino.....But, only Bryan can make that call.

GL
__________________


Gotta love Garfield
Reply With Quote
Old 3rd December 2006, 06:57 AM
cyprean's Avatar
Senior Member
 
Join Date: Jul 2006
Location: Sun/Moon
Posts: 236
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 249
Thanked 59 Times in 45 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 305
Rep Power: 16
cyprean is a jewel in the roughcyprean is a jewel in the roughcyprean is a jewel in the roughcyprean is a jewel in the rough
UPDATE

I received an e-mail from my wonderful affiliate manager who is investigating the case:
Quote:
What I've found so far is that your account is locked from receiving bonuses. Brandy tells me they do this when a player gets labeled as a "bonus seeker" on a list that is shared among several casinos. That was all general support could tell me. I'll need to talk with specific departments to get more detail on the specifcs. Those departments have not replied to my emails yet.
In simple terms Brandy offers a 100% bonus in case you lose your first deposit and you have wagered enough. It's like a safety net where you can land if you lose your money. It ain't free as there are very complicated and strict requirements related to it. Now that I did bust out, I should get the bonus. But now they refuse to pay me as I am on some sort of list which I have never heard of. When casino has terms of use like they do, they can pretty much do whatever they please. It is basically "management decision" is final in every case, which is IMHO simply wrong. They should not be offering these bonuses if they can't accept people playing by the rules.

For example African Palace / Indio Casino was put on the Not Recommended list for similar behaviour. They took player's winnings after the player won with a bonus even though he followed the Terms of use. More of this can be found at:
http://casinomeister.com/rogue/not_r...ndiocasino.php
Reply With Quote
Old 4th December 2006, 12:00 AM
silkprint's Avatar
Meister Member
 
Join Date: Jun 2003
Location: Mass
Posts: 1,319
WTGs: 12
WTGd at 3 Times in 3 Posts
Thanks: 950
Thanked 929 Times in 514 Posts
Nominated 5 Times in 3 Posts
TOTW/F/M Award(s): 0
Reputation Points: 4881
Rep Power: 57
silkprint has a reputation beyond reputesilkprint has a reputation beyond reputesilkprint has a reputation beyond reputesilkprint has a reputation beyond reputesilkprint has a reputation beyond reputesilkprint has a reputation beyond reputesilkprint has a reputation beyond reputesilkprint has a reputation beyond reputesilkprint has a reputation beyond reputesilkprint has a reputation beyond reputesilkprint has a reputation beyond repute
Quote:
I should have made some research prior depositing.
Not just you , but everyone .This is another casino with many known issues .
__________________
Get your facts first, then you can distort them as you please.
Mark Twain
Reply With Quote
Old 4th December 2006, 12:11 AM
tennis_balls's Avatar
donkey
 
Join Date: Mar 2006
Location: Albuquerque, NM
Posts: 1,567
WTGs: 1
WTGd at 3 Times in 1 Post
Thanks: 753
Thanked 716 Times in 436 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 3952
Rep Power: 41
tennis_balls has a reputation beyond reputetennis_balls has a reputation beyond reputetennis_balls has a reputation beyond reputetennis_balls has a reputation beyond reputetennis_balls has a reputation beyond reputetennis_balls has a reputation beyond reputetennis_balls has a reputation beyond reputetennis_balls has a reputation beyond reputetennis_balls has a reputation beyond reputetennis_balls has a reputation beyond reputetennis_balls has a reputation beyond repute
Send a message via Yahoo to tennis_balls
Quote:
Originally Posted by cyprean View Post
I received an e-mail from my wonderful affiliate manager who is investigating the case
Is this the same wonderful affiliate who sent you to play at Brandy Casino?
__________________
++++ http://badtennisballs.ytmnd.com/ ++++
Reply With Quote
Old 4th December 2006, 11:43 AM
Casinomeister's Avatar
Cheer Meister
 
Join Date: Jun 1998
Location: Here near my Bier, my dear.
Posts: 15,489
WTGs: 18
WTGd at 43 Times in 26 Posts
Thanks: 2,024
Thanked 7,088 Times in 2,476 Posts
Blog Entries: 3
Nominated 63 Times in 22 Posts
Nominated TOTW/F/M Award(s): 5
Reputation Points: 37150
Rep Power: 15
Casinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond repute
Quote:
Originally Posted by cyprean View Post
BTW CM, it appears that you permit only one PaB per member...
Members can PAB all they want. The first is a freebie - I'll accept PABs for yomamascasino.com etc. It's the second PAB that matters (if there is ever a second one). I will only accept the second PAB (and any additional ones) for casinos listed at Casinomeister. Reason: there are way too many players who fail to heed my (and other's) advice on how to choose online casinos to play at. These players throw their money at any clip shot joint that will give them a friggin' bonus. If these players expect me to run to their aid every time they screw up, well they are SOL.

Stay alert - stay alive.
__________________
Beer is living proof that God loves us and wants us to be happy
~Ben Franklin

Useful links: ~ Accredited Casinos ~ I-Gaming Representatives ~ Evil Section ~ My Wish List ~ Donate Now! ~
Mission Statement & Player Philosophy

Reply With Quote
Old 10th December 2006, 01:01 AM
cyprean's Avatar
Senior Member
 
Join Date: Jul 2006
Location: Sun/Moon
Posts: 236
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 249
Thanked 59 Times in 45 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 305
Rep Power: 16
cyprean is a jewel in the roughcyprean is a jewel in the roughcyprean is a jewel in the roughcyprean is a jewel in the rough
QUICK UPDATE:

Pitched a bitch yesterday. Brandy still sticks to their story.
Reply With Quote
Old 27th February 2007, 09:29 AM
KasinoKing's Avatar
WebMeister & Slotaholic..
 
Join Date: Aug 2004
Location: Hastings, UK
Posts: 5,973
WTGs: 1,233
WTGd at 1,200 Times in 180 Posts
Thanks: 3,138
Thanked 3,524 Times in 1,658 Posts
Blog Entries: 4
Nominated 12 Times in 6 Posts
TOTW/F/M Award(s): 0
Reputation Points: 18795
Rep Power: 144
KasinoKing has a reputation beyond reputeKasinoKing has a reputation beyond reputeKasinoKing has a reputation beyond reputeKasinoKing has a reputation beyond reputeKasinoKing has a reputation beyond reputeKasinoKing has a reputation beyond reputeKasinoKing has a reputation beyond reputeKasinoKing has a reputation beyond reputeKasinoKing has a reputation beyond reputeKasinoKing has a reputation beyond reputeKasinoKing has a reputation beyond repute
Send a message via Skype™ to KasinoKing
Quote:
Originally Posted by cyprean View Post
In simple terms Brandy offers a 100% bonus in case you lose your first deposit and you have wagered enough. It's like a safety net where you can land if you lose your money. It ain't free as there are very complicated and strict requirements related to it.
What was the outcome of your PAB?

I had a look at their http://www.brandycasino.com/termsofuse.html and I can't see what the WR is on the bonus anywhere...
__________________
Getting back to basics.
KasinoKing.co.uk - My recommended casinos... and how I've profited from them for 8-years.
usaOKcasinos.com - The name says it all...
Reply With Quote
Old 27th February 2007, 10:01 AM
cyprean's Avatar
Senior Member
 
Join Date: Jul 2006
Location: Sun/Moon
Posts: 236
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 249
Thanked 59 Times in 45 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 305
Rep Power: 16
cyprean is a jewel in the roughcyprean is a jewel in the roughcyprean is a jewel in the roughcyprean is a jewel in the rough
I tried to get the bonus and contacted them numerous times, but once I was on this "list" the support wasnt able to help me as the system is totally automated.

So no bonus for me. At other playtechs most of the time you will know prior you deposit if you are banned or not so that's why I thought it was somewhat unfair that they did not credit it.

You could ask them prior playing there if you are elgibile for the bonus just to play safe. They are on the Casinomeister Evil "Not recommended" list for some other stunt they pulled, so beware!
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Casino US Loyalty Scam brianzz Casino Complaints - Bonus Issues 17 16th August 2006 06:37 PM


All times are GMT +2. The time now is 02:36 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
© All Rights Reserved, 1998-2009


  Casinomeister is proud to present the following quality portals
Online Slots Guide | Online Casinos | GoneGambling | Online Casino Reviews | Wizard of Odds | Games and Casino | Online Poker Rooms | BetOnCharity | Online Slots | Online Casino Reviews

Legal Statements and Privacy Policy
Casinomeister.com does not intend for any of the information contained on this website to be used for illegal purposes. You must ensure you meet all age and other regulatory requirements before entering a casino or placing a wager. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only. Casinomeister.com is an independent directory and information service not affiliated with any casino. Links to third party websites on Casinomeister.com are provided solely for informative/educational purposes. If you use these links, you leave this Website.

Inactive Reminders By Mished.co.uk