[ROGUE] TajmahalPalaceCasino are crooks of the highest order

[Westland Bowl]

Originally Posted by vinylweatherman

OK, I have found who "regulates" this outfit, and it really does NOT look good!...... The software is not disclosed either, could be anything, but I would suspect RTG. Naturally, TomT should be able to enlighten.

The screenshots of their blackjack game is not recognizable to me. It doesn't look like either RTG or Playtech or MG or any others I've seen.

[POlka78]

The screenshot is from Futurebet BJ.

[WAYLANDER]

Absolutely disgraceful behaviour!

It still astounds me how these operations can get away with this complete and utter bullshit!

WAYLANDER

[vinylweatherman]

Originally Posted by POlka78

The screenshot is from Futurebet BJ.

Good enough reason not to play there then. Clearly there was never any intention to do other than refund the deposit, maybe they simply could not afford to pay!

I thought SafeBet was an RTG fake, seems other casinos use it now.

[Pinababy69]

I scanned this briefly last night, then just read it again very closely now. I'm with Jetset, my blood pressure rose and the cup of coffee I just drank is churning in my stomach. IF everything that Tom has written is true, then this needs to be broadcast far and wide...and whoever said that everyone should get behind this player is correct. This has got to be one of the most blatant abuses of T & C's that I have ever seen, not to mention the (perhaps intentional) inept customer service and management. I am disgusted.

Bryan, Spear, Jet...I hope that one or all of you knows someone who can look into this.

[TomT]

Thanks for the support everyone... yeah, it's pretty maddening.

I just had a thought - do you think I should send an email to TajMahal Casino with a link to this thread here? Maybe if they see that I'm not taking this lying down it might light a fire under them?

Thanks
TomT

[vinylweatherman]

Originally Posted by TomT

Thanks for the support everyone... yeah, it's pretty maddening.

I just had a thought - do you think I should send an email to TajMahal Casino with a link to this thread here? Maybe if they see that I'm not taking this lying down it might light a fire under them?

Thanks
TomT

This would be a good approach, BUT make sure you have exhausted all other avenues before doing so.
They will NEVER let you play there again once they find out about this thread, but I don't think that would worry you
They may still not budge, only a small number of players are members of Casinomeister, however posting on other forums will widen the coverage, but be patient while they have your money (it's a lot to lose).
Keep all those E-mails, and make sure that you construct a good storyline of the whole event. There are many players who take advantage of casinos by posting in forums in order to extract money that they are not entitled to, and this is something that members here have to be aware of. My own stance is "innocent before proven guilty" - the opposite to how many casinos seem to operate.

You have admitted that you got angry with staff, and probably used an "offensive" approach, however, the staff were rude and incompetent BEFORE you got angry, so they brought on the situation whereby you snapped and breached the terms.

I am surprised they didn't ask for a Notarised copy of the documents since they didn't understand the issuing system (their own admission), then they would have had the official sticker & accompanying documents notarised and couldn't wriggle out of paying so easily.

[POlka78]

Lets see what the Meister has to say before you declare war. Making things public to a large audience is the players best weapon dont use it too early and burn bridges. When a mediator like the meister fails give them terror.

Take a look wich affiliates promote them tell them your story and do the forum walk.

[cyprean]

Originally Posted by TomT

Don't touch these guys with a 10 ft pole, people.

Thanks for the warning! Hope casinomeister can help you out.

[happygobrokey]

you didn't get a new licence card for three years? isn't there a law about changing your id within a period of time? i assume you were waiting for it to expire or not sure if you were planning to stay at your new address, but not getting a new licence for three years after moving? obviously these guys are at fault for taking you down the garden path, but if i was waiting on a 5000 cashout, i would have made a point to go downtown and drop the 25-50 bucks on a new licence card in order that the addresses match.

related matter, an expired id will not serve to get you in a bar or buy a pack of smokes, even though it still clearly depicts you and your birthday is not going to change. in my jurisdiction, there is even a sticker issued once you renew the licence that the id is "valid for photo identification only" pending delivery of the new card, but it still isn't good enough.

of course in the case of a casino they don't care where the deposit comes from, but come time to fork over then it becomes a little game. in your casino's t&c they talk about "and do whatever else is reasonable to secure our integrity" or to that effect, i would inquire how you libelled them to the tune that withholding your 5000 is reasonable, you only ever cursed them to their personal emails and not the general public, let alone that it was only after a very unreasonable delay that you became incensed to the point of resorting to such crude language.

they better pay, s'criminal! but seriously, take a cue from tomt's plight and update your licence when you move!!