Beware CC/Debit card deposits at Villento brands

[3mptyseat]

I have made a deposit at Richreels that ended with an error screen with the US facing, Level 11 client. After I waited on that screen for a moment, I went back into the client, and checked my balance. No change.
Always the skeptic, I then checked my debit card balance. Yup, they got it out of the bank and yet they say the deposit is rejected when I contact them.

Honest enough error. Maybe, anyway, not a big deal, in fact, a cheap price for info... Are they trustworthy? Will they handle this in a timely fashion once I prove my payment?

I contacted the CSR. He admited this problem had happened a couple times already. I suggested removing the processor from the rotation, might continue to happen. I went to my office, did some taxes. Came home... Still no sign of my morning 'rejected but debited' deposit.

So I tried a minimum deposit. I really just wanted to see how they would handle it. Same three part 'contacting payment processor--processing deposit--processing error' hocus-pocus. Same zero balance upon reentry to the lobby. Same debit from same name in my debit card online statement.

And to my disappointment and their discredit, same answer from the csr. "You have made two attempts and had two attempts rejected. If u feel this is an error, wait 72 hours til the charges go from 'pending' to 'posted' and then email us the screen shots.

I expect more. I am a Gold VIP here and deposit nearly every day. I am a fishing fool, no doubt. I often let the big ones get away, after a few moments on the tip of my hook. I rarely find the cashout button, in fact not once in February. And I think this will effecitively dissolve the 'good faith' relationship we have had. I ain't fishing here no more. If they are gonna treat two transactions of $34 and $20 respectively like I have gone fishing in their pond of lies for 2+ hours in an effort to steal their poisoned fish right from under them, I will uninstall- I mean slip out of these waders that have gotten irreversibly stuck in the Villento Brands muck and crawl to shore to hang my pole up for a proper retirement...

After all, one time; shame on them. And the second time; shame on them. And I don't care if they have this resolved tonight, I have deposited a ton, and over these puny lil nightcrawlers of deposits, they are gonna play this game? The third time would def. be, shame on me...

By the way, the processor shows up on the debit card statement as:

Veermain Ltd. +1 888 858 82 DF under category COMPUTERS

 

[anniemac]

I didn't know that CC/Debit would even still work at Villento. I know mine won't.

That being said, why not use QT? I know it's easier to use a card and you don't incur the fee but still, you chance of your deposit making it thru is a whole lot more with QT than directly thru the casino with your card.

 

[CURTSONLYLOVE10]

I have made a deposit at Richreels that ended with an error screen with the US facing, Level 11 client. After I waited on that screen for a moment, I went back into the client, and checked my balance. No change.
Always the skeptic, I then checked my debit card balance. Yup, they got it out of the bank and yet they say the deposit is rejected when I contact them.

Honest enough error. Maybe, anyway, not a big deal, in fact, a cheap price for info... Are they trustworthy? Will they handle this in a timely fashion once I prove my payment?

I contacted the CSR. He admited this problem had happened a couple times already. I suggested removing the processor from the rotation, might continue to happen. I went to my office, did some taxes. Came home... Still no sign of my morning 'rejected but debited' deposit.

So I tried a minimum deposit. I really just wanted to see how they would handle it. Same three part 'contacting payment processor--processing deposit--processing error' hocus-pocus. Same zero balance upon reentry to the lobby. Same debit from same name in my debit card online statement.

And to my disappointment and their discredit, same answer from the csr. "You have made two attempts and had two attempts rejected. If u feel this is an error, wait 72 hours til the charges go from 'pending' to 'posted' and then email us the screen shots.

I expect more. I am a Gold VIP here and deposit nearly every day. I am a fishing fool, no doubt. I often let the big ones get away, after a few moments on the tip of my hook. I rarely find the cashout button, in fact not once in February. And I think this will effecitively dissolve the 'good faith' relationship we have had. I ain't fishing here no more. If they are gonna treat two transactions of $34 and $20 respectively like I have gone fishing in their pond of lies for 2+ hours in an effort to steal their poisoned fish right from under them, I will uninstall- I mean slip out of these waders that have gotten irreversibly stuck in the Villento Brands muck and crawl to shore to hang my pole up for a proper retirement...

After all, one time; shame on them. And the second time; shame on them. And I don't care if they have this resolved tonight, I have deposited a ton, and over these puny lil nightcrawlers of deposits, they are gonna play this game? The third time would def. be, shame on me...

By the way, the processor shows up on the debit card statement as:

Veermain Ltd. +1 888 858 82 DF under category COMPUTERS

SAME thing happened to me i just contacted support and sent a copy of my online statement showing that they took my deposit of 21.00 off my card...support said that they would forward it to the eprocessing dept...and that the money should be back on my card on monday...she also said look for a bonus for the inconvience and gave me 35.00 in my account...wooohoooo...so contact support and hopefully this will be resolved...

 

[Brooklyn]

I believe he said in his post he contacted support curts. I am glad you got your issue resolved, but the fact that they would not act on the issue right away is what would piss me off.

Obviously this is not an isolated incident, and they should choose thier processors more carefully. Since they are no longer accredited I have seen a change in them, and none of them are good.

A bonus is nice to receive for the inconvenience, but it doesn't mask the fact that they are taking players deposits and not crediting them. Who knows how many more players have the same issue that don't belong to this forum.

Hope you get your money quickly 3mptyseat. I don't blame you for being upset, they should have acted on it immediately. If you deposited and it credited your account but they didn't receive the money, how do you think they would act then? Ugh.

 

[3mptyseat]

SAME thing happened to me i just contacted support and sent a copy of my online statement showing that they took my deposit of 21.00 off my card...support said that they would forward it to the eprocessing dept...and that the money should be back on my card on monday...she also said look for a bonus for the inconvience and gave me 35.00 in my account...wooohoooo...so contact support and hopefully this will be resolved...

Yeah, I took a different route... I have made a plethora of deposits with them in the past 6 months. I have deposited so very much and been so very loyal, and yet the 'good faith' relationship between me and the casino has been one of diminishing returns for at least the time period since they lost accreditation here at CM...

And every time it comes to handling information that IMHO should be available and transparent they consistently subvert the truth and/or ignore questions and filibuster with rhetoric and clip-n-paste non-sequitur answers. I don't know what they are hiding. Quite possibly, they are not hiding anything at all. In fact, I believe that is the most likely scenario. But when a CSR gives an indignant response to simple questions and says things like, "What are you worried about, sir, you have had some incredible luck here, no?", in response to a general question on the subject of eGap and Randomness testing, or RTP % audits, I think that shows a fundamental lack of respect for their customers intelligence. Furthermore, and this is my bottom line before cash-in versus cash-out: Indifferent comments like the one above illustrate a basic lack of comprehension for this premise:

"Trust is what it's all about. Our mission at Casinomeister is to provide solid information; information that enables players to make smart choices. Since trust is spawned by information, the more players know about online casinos, the more at ease and safer they will be."

I hold a few other non-original theories to be true and self-evident: 1)Trust is earned, not bought. 2) A casino without customers is a front for something more sinister or it's not a casino for long; clients are the one and only reason their lights are on. 3) Misleading replies and an ethos that is characterized and embodied by questions like this, "What do you care about auditing and fairness, you win here!", are not really questions at all; they are statements that go a long way towards creating an image that we players must evaluate and ultimately decide to trust, or not.

Point being, they have a policy of misinformation, IMHO. One which I will no longer tolerate given that they also handle player issues in diametric opposition to the way I think they should be handled. Before playing their offering of apology for sucking up my deposits and then not crediting my account, I asked them if by accepting the free chip, if I was not implying an acceptance of waiting til Monday on the deposits which they already charged me for. Their answer was a typical and long-winded repeat of their 'protocol' and basically asserted that when errors like this happen, they don't care how much you have deposited here in the past, they are not going to wait on my money for a minute.

MommyMachine sums up my view when she said,

If you deposited and it credited your account but they didn't receive the money how do you think they would act then? Ugh.

I didn't have to think twice about the answer to that question. I asked that they close both my Rich Reels account and my Villento account in perpetuity. I don't think they are ethical, and to prove it, I bet all I need to do is try and reopen my account(s). I would wager they would reopen them in two shakes. Which, given my requests yesterday evening, is 100% rogue and unethical...

 

[vinylweatherman]

This will only hasten the loss of the US market.

Why?

TRUST, or more particularly, the LOSS of it.

This kind of problem WILL only get worse, but they are handling it with the attitude of "F*** you, you are just a player, and we DON'T trust YOU, no matter HOW loyal you have been in the past".

Part of the problem is that casinos are relying on the US player being equally discrete, and TRUSTING that the casino will always do the right thing. Incidents like this could be the trigger for SOME players to "call it a day" and start asking their BANK to intervene when it seems the casino just doesn't listen, or doesn't care. Once the banks get involved in these disputes, they have more information about what these transactions really are, and will use this (or the DoJ will) to shut down more and more processing routes.

The previous actions do seem to have started with a "tip off", and I wonder whether these have not JUST come from agents posing as players, but players themselves who have been ripped-off, and not managed to get anywhere with the casino, so end up going to their banks to get help.

I see quite a few casinos telling players to "contact your bank" about a missing withdrawal, or a deposit that has gone wrong.

WTF ARE THEY THINKING

What are the BANKS making of this noticeable INCREASE in complaints from customers who have had problems "buying a bike from Dubai" or "buying a computer from Thailand". They are going to start looking into WHY these particular purchases are suddenly causing so many problems, and may discover WHY this is happening, realising that it is the imperfect nature of the disguising of the transactions that is causing them to fail, and that the TRUE nature is what we here all know it is.

The casinos should be making all possible effort to STOP their players from asking their BANKS to intervene in the disputes, and this means CUT THE BULLSHIT and be up front and honest with players the FIRST time they contact CS about one of these issues. Do NOT say "try again later" when they KNOW this is a more general problem, and that "try again later" is only going to make matters even WORSE because the player has been "ripped-off" TWICE instead of just the once.

It doesn't help that THIS casino has decided it is no longer prepared to meet the voluntary standards of the accredited list because doing so is "too much trouble". This gives the impression that they have decided to LOWER their standards, and can only do so by cutting their links with CM accreditation.

This may only be a problem for US players, BUT, the rest of us are reading the stories of how these problems are being dealt with, with a view to learning how a problem WE might have could be dealt with.

Shoudn't be too long before these casinos end up being run by Casino Rewards if the keep this up

 

[3mptyseat]

villento brands policy is gonna cost them

I don't normally talk figures, but I wonder what kind of weekly average deposit figure would be the tipping point for this casino to have handled this differently? I have deposited $28k since Aug 31 2010. Well on my way to a 48k average for a 12month period, and needless to say, I was not even close to withdrawing 1/4 of that amount. This is just at Rich Reels. And at Villento I had made a large amount of deposits as well, not on the scale of RR, but sizable nonetheless.

Any idea what amount one would need to average to get the courtesy of credit based deposit when their processor made an error. Never mind, it is irrelevant. I could have made $2000 in deposits in the same time frame, and given that it was THEIR processing blunder, they should have immed. credited the account. JMO.

So I guess what they are saying is, players that deposit 50k a year and w/d rarely and for 1/5 of their deposits are a dime a dozen and we won't honor their deposits, even with proof of purchase, until the money is in our coffers.

Such mixed emotions. I am elated and nauseated at the same time by their stance. Overjoyed that I am out and finally aware of their smug position before my income tax refund comes; each year it is a catalyst for some of the larger deposits I make. And sick to my stomach that in an industry as over-saturated and competitive as this one, that I had attached my loyalty (they were def. my #1 casino) to a group with absolutely no reciprocal fidelity. Its just gross.

Anyway, thanks VWM, ur words about their attitude are spot on and as far as the bank is concerned, if there is any issue with an unreturned payment, they can keep it. I have no interest in creating an issue with a bank, nor do I want a charge back on my dossier. I think I will just offer the deposits as a gratuity to the weekend manager who made this decision; I may be wrong, but I imagine he may be out of work when Villento upper management hears of this case.

 

[vinylweatherman]

I don't normally talk figures, but I wonder what kind of weekly average deposit figure would be the tipping point for this casino to have handled this differently? I have deposited $28k since Aug 31 2010. Well on my way to a 48k average for a 12month period, and needless to say, I was not even close to withdrawing 1/4 of that amount. This is just at Rich Reels. And at Villento I had made a large amount of deposits as well, not on the scale of RR, but sizable nonetheless.

Any idea what amount one would need to average to get the courtesy of credit based deposit when their processor made an error. Never mind, it is irrelevant. I could have made $2000 in deposits in the same time frame, and given that it was THEIR processing blunder, they should have immed. credited the account. JMO.

So I guess what they are saying is, players that deposit 50k a year and w/d rarely and for 1/5 of their deposits are a dime a dozen and we won't honor their deposits, even with proof of purchase, until the money is in our coffers.

Such mixed emotions. I am elated and nauseated at the same time by their stance. Overjoyed that I am out and finally aware of their smug position before my income tax refund comes; each year it is a catalyst for some of the larger deposits I make. And sick to my stomach that in an industry as over-saturated and competitive as this one, that I had attached my loyalty (they were def. my #1 casino) to a group with absolutely no reciprocal fidelity. Its just gross.

Anyway, thanks VWM, ur words about their attitude are spot on and as far as the bank is concerned, if there is any issue with an unreturned payment, they can keep it. I have no interest in creating an issue with a bank, nor do I want a charge back on my dossier. I think I will just offer the deposits as a gratuity to the weekend manager who made this decision; I may be wrong, but I imagine he may be out of work when Villento upper management hears of this case.

It may be that LARGE deposits are treated like this, because the casino has far more to lose if it never gets honoured. SMALL deposits may well be credited as "credit against an incoming deposit" where they believe it has NOT been declined at the players' end, but screwed up by their processor.

Maybe they KNOW these deposits will NOT go through, but are being coy about being frank with affected players.

I expect they are more concerned with overall volumes, rather than individual players' deposit history.

Despite the loss of players and profit, operators DID eventually put up with the move by MGS to ditch the US players, and move them to this inferior Level 11 product. If operators REALLY wanted to make a point, they would have done what Grand Prive did, and ditched MGS for a software that had no problem with how operators used it. The fact they did NOT shows that sticking with MGS for the rest of us was WORTH losing some US players, and pissing off the rest with an inferior product.

 

[Kotsy1]

anyone have their funds returned yet? Friday night I was told within 24 hrs as the ecash company is working overtime to rectify the problem. Then I was told within 12 hours yesterday. As of Monday morning, support states all funds will be returned to the CC within 3-5 working days.......grrrrrrrrr

But on a good note....(rof) you can deposit CC without an issue as the payment processor is working fine..........I did try last night just to test it out and didn't have any problems, but I am so hesitant for future.

 

[Diane]

I didn't know that CC/Debit would even still work at Villento. I know mine won't.

That being said, why not use QT? I know it's easier to use a card and you don't incur the fee but still, you chance of your deposit making it thru is a whole lot more with QT than directly thru the casino with your card.

_______________________________________________________________
I agree with anniemac -- stick to Quick Tender/UsemyWallet for any of the online casinos.

I have tried virtually every funding method open to US players including cc, debit card, echeck, prepaid VISA cards, mymoneyline, mypaylinq etc.........

QT is the nuts! I fund it from my debit card at the credit union using the checking account I set up just for gaming purposes so its not linked to any of our our financial/personal accounts. It's 5% to put money into QT and then a flat $30 on withdrawals from QT back to my debit card/checking account.

It's accepted at every site I play at online and money is there instantaneously once w/d approved at casino level.

I feel your pain waiting and worrying for this to be corrected with cc and processors etc. It would keep me up at nights and totally destroy any fun I had from the casinos worrying about pending pays and credits.

I hope you get your situation settled quickly.

Diane

 

[3mptyseat]

Yep, got the same message; 3-5 days it will be back on my card. IDK bout you'all, but I am done with them, here is a complaint on how this all ended at rich reels this morning; I just lodged it in the appropriate section...

https://www.casinomeister.com/forum...lunder-and-refuses-permanent-exclusion.42693/