My ride on the Titan "Take" train....
Everything here is the truth and in full disclosure.
I did send a copy to all interested parties and asked them if they found anything in my Titan story objectionable or untrue. I couldn't get any specifications...on that either.
Any straight answer on a direct question is very hard to get.
MY TITAN RIDE.....
I am ( was ) one of Casino Titan's v.i.p players who has played at Casino Titan OVER 100 times....YET NEVER ONCE HAD A WIN THERE. DEPOSITS HAVE RANGED FROM 25.00 to 250.00 and bet amounts were all played quite conservatively, trying to find that one win! Meaning we are talking literally about thousands of spins! Many, many, many hours of play. Not a single win. Having made 64 separate deposits totaling almost $10,000.00 and playing another separate 40 times on comps given....
Even to RNG standards, these numbers are quite alarming.
Indeed, every gamer understands the bad runs, dry spells, rotten luck, no luck and NO ONE SERIOUSLY EXPECTS TO WIN ALL THE TIME....BUT THIS, I FIND, OUTRAGEOUS!
Play records have been requested. But how could I rely on those when I can't rely on the playthrough screen, depositing records, random jackpot numbers or promo mailings??
I've asked about the vip program schedule break down and neither has been forthcoming. You have a six rung vip program and with $10,000.00 in about four months time and 64 individual deposits, ( not counting comps ) I was on level number 1, the lowest, which makes me curious as to the structure of the v.i.p levels. Yet I can never get a straight answer.
This structure should be no secret and certainly effects a players comps, bonus's and weekly cash backs.
There were more than several concerns brought to the casinos attention as the drought continued, asking repeatedly to have tech check to ensure that all connections and communications with the casino were in correct working order, or all things as they should be. I asked for someone to please check and insure I was playing in the " real " casino as the continued play I was getting was continually, consistantly bad. WHEEE and I played on..!! Several occasions when I finally seemed to start hitting something and would be disconnected.
I was repeatedly assured that tech would look into this.
WE are not talking about a couple 20.00 deposits here, a couple plays, a crazed player throwing around 5.00 and 10.00 bets. All bets were 25 cents, 50 cents, and sometimes 1.00. Of course you guys do have the play records which would indicate the actual number of spins.....
I also reported on many numerous occasions that all my deposit receipts were not being sent to my email, I reported not receiving all of the promotions . ( I receive weekly promotions from 30 casinos I do not deposit with. ) It was only the promotions I was not getting..
I also reported the random jackpot figures not registering correctly. Within one months time, on a specific game the random jackpot went down by 1000.00 then it stayed the same for two weeks at another point. ( I was told once that this had happened because I had uninstalled and reinstalled the software. ) The last time I played the game Santa Strikes back, the random jackpot was $7,104., that was back on March 27, the week before that it was $7091, which means in a full weeks time the jackpot went up by $13.00?? What is it over three weeks later?? T-Rex was 1401. and a full week later it was $1458., $57.00 higher in a full weeks time...are those figures reasonable? If so, ok, but if those are reasonable how could they have gone down by one thousand dollars on a different week???
Suddenly after three weeks of THIS ( and over four months of daily exchanges about when the win is coming ) you are trying to tell me that there were three times I had met the wagering requirements and continued to play. ??
This simply cannot be true. There was a time I would have had to say.." oh, my gosh, really, and I didn't...what an idiot..I never knew I had met my playthrough..." BUT I learned to watch that figure like a hawk!!
If it were somehow true, then the wagering requirements field in my lobby was also not operating correctly. ( WHICH I GUESS MIGHT BE POSSIBLE IF THE PAYMENT RECEIPTS AND RANDOM JACKPOT FIGURES DO NOT REGISTER CORRECTLY EITHER. )
As I had become absolutely methodical about checking my play through. My mission had become making my play through and processing one successful withdrawal. Everyone at Casino Titan knows this was my objective, my goal. I had written many, many times about the " handful " of times I had even met my play through requirements and had less than 100.00 left, to which point a withdrawal would have been pointless. Depositing 250.00 and making a $98.00 withdrawal does not classify a " win ". Surely someone would have valued my patronage enough to see that I was not withdrawing when able.
Not that it was your duty but considering we were talking several times a week and the issue was always the same, how can this gosh awful, terrible run be possible and how long could it go on?? We could have been alerted something was off...or very wrong.
And finally, it was something I confided in Casino Titan that due to health issues, gaming had become a significant form of entertainment and fun for me. I had been open, honest and forthright about wanting to find a honest, fair, reputable casino to form a relationship with. We had all gotten quite friendly and personal with each other, yet now you say I could have cashed out and didn't...I can't imagine the reasons this wouldn't have been said two months ago...a month ago, two weeks ago...I can only say, that from my end, this was never showing, never.
It certainly would have faired better for both of us and yet not once...never in 10 pages of emails does a single one say, " well gee, you did win here on " such and such " a date, but you kept on playing..." Everyone just kept saying, " we want you win, we know you will win, it can't be much longer.." You would have thought someone would have been relieved to have declared, " but you could have won.." No, three weeks after I have carried on with this whole questionable experience..Now, you want me to believe there were times I could have cashed out and didn't..Well, no matter what any log you now have that says differently....this never showed in MY cashier section.
You advise me that you have thousands of players worldwide, ( your words ) and yet in two seperate raffles, ( winter raffle and spring raffle, right in a row ) out of ten winners, three of them were exactly the same. And two of those three had the least amount of available entries. ( I would not bring this up again but as it does shed light upon the difficulties and possible malfunctions within the casino)
Now I have been advised of my recklessness and foolishness to continue depositing when I was growing more and more uneasy. That is NOT was this platform is for, we can address that in another post. I'll even start it with my dunce cap on.
This is about fairness, honesty, credibility, trustworthiness and reputation.
I am hoping this covers all the issues that have concerned me in the four months and 10,000.00 and hundreds of hours of play.
I am not going to get anywhere with this, our relationship has ended, my monies gone, trust shattered. I am forced to accept that outcome.
The question now becomes, if the players do not report such goings on, if we don't forsake the embarrassment and humiliation to reveal our experiences, who will protect us??? And how will any regulating ever be mandated to protect the players??
Marianne Smith
I am filing a rebuttal as well...that is ridiculous!
TSK TSK
